Intermediate, Helpdesk Support Services Specialist

3 weeks ago


Scott Air Force Base IL United States CEdge Software Consultants Full time
Overall Assignment Description: CEdge has an opportunity for a Intermediate, Helpdesk Support Services Specialist (Tier II), , located in Scott AFB, IL
If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels Clearance Requirements: Secret Clearance The contractor shall provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers
Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations
The contractor shall establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE, BN, and DET Level customers
The contractor shall provide the Government a copy of the database monthly
Deliverable: Provide the required Knowledge Database (BDE, BN, and Det Level) identifying the problem and the resolution by the 10th business day of the following month
Needed:
Configuration, maintenance, and troubleshooting of desktop platforms
Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals
The contractor shall perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET
Required certification : IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP WHAT’S IN IT FOR YOU?
Full Benefits Package
10 Days PTO
10 Paid Holidays
401K WHO ARE WE?
CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner
We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States
Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.

  • Scott Air Force Base, United States CEdge Inc Full time

    Overall Assignment Description: CEdge has an opportunity for a Intermediate, Helpdesk Support Services Specialist (Tier II) , , located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels! Clearance...


  • Scott Air Force Base, United States TEKsystems co Allegis Group Full time

    **MUST HAVE AN ACTIVE SECRET CLEARANCE & COMPTIA SECURITY + CERTIFICATION** Duties & Responsibilities: • Assists customers with IT requests and issues• Answers customer phone calls and emails, log incidents and conduct basic troubleshooting of hardware/software/network and peripheral device issues using FAQs, knowledge base and other guides• Provides...

  • IT Support Specialist

    4 hours ago


    Scott Air Force Base, United States Piper Companies Full time

    Zachary Piper Solutions is seeking a VoIP Specialist to support our customer (DISA). This position requires you to be on-site at Scott Air Force Base, IL. The VoIP Specialist will be responsible for installing, configuring, maintaining, and supporting all telephone systems and services. This specialist needs to be able to work in a 24/7 shift work...


  • Hill Air Force Base, United States Pelatron Technologies LLC Full time

    Job DescriptionJob DescriptionLocation: Hill AFB, UTStatus: Contract, Full-TimeSingle point of contact between the service provider and the users. First contact to resolve or satisfy communications and IT issues and requirements, including support for all base user and/or devices. Answer customer calls and tickets to resolve issues and questions on first...


  • Scott Air Force Base, United States C5T Corporation Full time

    Job DescriptionJob DescriptionHelp Desk Support Level II Career Opportunity:Single Mobility System (SMS)C5T Corporation is a Woman-Owned, Certified Service-Disabled, Veteran-Owned Small Business headquartered at Scott AFB, Illinois. Founded in 2005 by three veterans, we value practical, innovation-minded people with a passion for successful mission...


  • Scott Air Force Base, Illinois, United States SAIC Career Site Full time

    Description The National Security Customer Group of SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support...


  • Scott Air Force Base, United States RMantra Solutions Inc. Full time

    SATCOM Network Support Specialist Clearance: DoD SecretCertification: DoD 8570, IAT Level II – SEC+Location: Scott Air Force Base, ILWork Schedule: 100% Onsite POSITION SUMMARY:This position supports the Defense Information Systems Agency (DISA) Enterprise SATCOM Gateway Services (ESGS), providing 24/7/365 technical and operational support to tactical...

  • Helpdesk Specialist

    1 month ago


    United, United States Forhyre Full time

    Job DescriptionJob DescriptionWe are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is...

  • it specialist

    3 weeks ago


    Scott Air Force Base, Illinois, United States Department Of Defense Full time

    Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senior Work Level within the CES...


  • Scott Air Force Base, Illinois, United States Department Of The Air Force Full time

    Summary THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.This National Guard position is for a SUPPLY MANAGEMENT SPECIALIST (TITLE 5), Position Description Number T5781000 and is part of the IL 126, National Guard. Duties As a SUPPLY MANAGEMENT SPECIALIST (TITLE 5), GS-2003-9, you will provide technical assistance on supply operations; analyze,...


  • Scott Air Force Base, United States Piper Companies Full time

    Piper Companies is seeking a Sr. Unified Communcation Specialist to join a premier federal contracting company based out of Scott Air Force Base. The Sr. Unified Communication Specialistis responsible for supporting network and telecommunications devices for a DoD end customer. Responsibilities of the Sr. Unified Communication Specialist include: ...

  • lead it specialist

    4 weeks ago


    Scott Air Force Base, Illinois, United States Department Of The Air Force Full time

    Summary The position(s) covered by this vacancy announcement is in the Department of Defense (DoD) Acquisition Workforce Personnel Demonstration Project (AcqDemo). For more information please see: AcqDemoThis position is part of the Air Force Elements, U.S. Transportation Command, Transportation Command. The incumbent will be responsible for Serving as a...

  • it specialist

    3 weeks ago


    Scott Air Force Base, Illinois, United States Department Of The Air Force Full time

    SummaryClick on "Learn more about this agency" button below for IMPORTANT additional information.The primary purpose of this position is to To serve as HQ 16th Air Force (Air Forces Cyber) U.S. Transportation Command (USTRANSCOM) Cyber Operations-Integrated Planning Element (CO-IPE) senior specialist subject matter expert (SME) to the...


  • Scott Air Force Base, Illinois, United States Department Of The Air Force Full time

    Summary This position is part of the Air Force Elements, U.S. Transportation Command. Duties As a TRAFFIC MANAGEMENT SPECIALIST at the GS some of your typical work assignments may include:Serve as a Traffic Management Specialist, and Alternate Lead Contracting Officer Representative (COR) in the Personal Property Directorate. Facilitate development and...


  • Scott Air Force Base, United States Centuria Inc. Full time

    Job Title: Network Operations Specialist (Unit Line MX) Location: Scott AFB Responsibilities: • Provide Unit Line Maintenance defined as day-to-day operations which differs from the life cycle support provided by the Cyberspace Vulnerability Assessment/Hunter (CVA/H) PMO. • Install, configure, document, and test 67 CW and CVA/H components for...


  • Scott Air Force Base, Illinois, United States Defense Information Systems Agency Full time

    Provides leadership and guidance to Computer Network Defense (CND) Information Security (INFOSEC) analysts to promote advanced analysis, correlation, and the use of automation to enhance attack detection and mitigation. Establishes guidelines and performance expectations for subordinate employees, which are clearly communicated through the formal employee...


  • Naperville, IL, United States Spring-Green Enterprises Inc. & Subsidiaries Full time

    SGE Marketing- IT Services Inc. (a Spring-Green Enterprise company) is seeking a talented and self-motivated individual to become an integral part of our IT team. The Technical Support Specialist is a full-time position located in Naperville, IL. This position will primarily report to the office with the possible option of hybrid work as well. We offer...


  • Scott Air Force Base, United States Optimized Technical Solutions Full time

    Job DescriptionJob DescriptionAir Transportation Data Analyst 1: Will demonstrate in-depth functional knowledge of AMC airlift operations and is highly proficient with utilizing GATES applications. An ideal candidate will possess over eight years of experience serving within an Aerial Port, Air Mobility Squadron, Air Transportation Function (ATF), or...


  • Scott Air Force Base, United States Optimized Technical Solutions Full time

    Job DescriptionJob DescriptionAir Transportation Data Analyst 1: Will demonstrate in-depth functional knowledge of AMC airlift operations and is highly proficient with utilizing GATES applications. An ideal candidate will possess over eight years of experience serving within an Aerial Port, Air Mobility Squadron, Air Transportation Function (ATF), or...


  • Scott Air Force Base, United States Xenith Solutions Full time

    Job DescriptionJob DescriptionXenith Solutions is a small family focused business where we focus on taking care of our employees and customers equally.  We are focused on serving Federal / Civilian, Defense and Intelligence organizations with superior service.  If you want to be a part of a rapidly growing business with an exceptional culture, then you...