Intermediate, Helpdesk Support Services Specialist
3 weeks ago
If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels Clearance Requirements: Secret Clearance The contractor shall provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers
Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations
The contractor shall establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE, BN, and DET Level customers
The contractor shall provide the Government a copy of the database monthly
Deliverable: Provide the required Knowledge Database (BDE, BN, and Det Level) identifying the problem and the resolution by the 10th business day of the following month
Needed:
Configuration, maintenance, and troubleshooting of desktop platforms
Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals
The contractor shall perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET
Required certification : IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP WHAT’S IN IT FOR YOU?
Full Benefits Package
10 Days PTO
10 Paid Holidays
401K WHO ARE WE?
CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner
We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States
Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.
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Scott Air Force Base, United States CEdge Inc Full timeOverall Assignment Description: CEdge has an opportunity for a Intermediate, Helpdesk Support Services Specialist (Tier II) , , located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels! Clearance...
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