Inside Sales

4 weeks ago

West Harwich, United States Beacon Building Products Full time

Joining Beacon Building Products as an Inside Sales Representative means becoming part of a value-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant strides towards a more sustainable future.

Be part of BUILDing a better tomorrow with Beacon, a leading Fortune 500 distributor of roofing materials and complementary building products in the United States and Canada. At Beacon, you'll be part of a company committed to making a difference.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Handles incoming customer complaints in a prompt and courteous manner; owns the problem until resolved, including the direction of delivery and warehouse personnel.
  • Provide excellent customer service using professional communication skills.
  • Set and authorize delivery dates based on knowledge of the Company's production, delivery schedules and staffing levels.
  • Maintain customer relations through phone goodwill to existing customers.
  • Open and close the branch in the Branch Manager's and Assistant Branch Manager's absence.
  • Negotiates price levels to maintain competitive position in the marketplace.
  • Uses expert application, installation and product knowledge to up-sell the customer appropriately.
  • Possesses ability to overcome objections or concerns of potential customers by utilizing technical expertise.
  • Maintains and conveys all relevant competitive sales knowledge directly to the Branch Manager for dissemination to the Outside Sales Representatives.
  • Contacts potential customers and zero account customers to initiate the sales process.
  • Responsible for the balancing and processing of end of day sales reconciliation.
  • Tracks and reports on stock levels using the Mincron computer system.
  • Coordinates purchases of materials for re-sale through the Branch Manager to ensure duplicate orders are avoided.
  • Responsible for the balancing and processing of end of day sales reconciliation.
  • Ensures accurate computer transactions.
  • Prepare and audit sales and margin reports for daily transactions.
  • Make recommendations and work closely with Branch Manager to correct unacceptable margin levels.
  • Attend all local and regional sales meetings as requested.
  • Participates in all training exercises, including role-plays to enhance sale capabilities.

SKILLS, KNOWLEDGE AND ABILITIES:

  • Forklift license or ability to obtain.
  • Bilingual preferred, but not required
  • Confidentiality - keeps all confidential matters concerning the affairs of Beacon Roofing Supply in full confidence.
  • Technical skills - adequate skill in Word, Excel, Outlook, Mincron and Intranet/Internet.
  • Listening Communication - extracts and uses information from oral communications.
  • Oral Communication - Effectively expresses himself in one-on-one communications and in group settings.
  • Written Communications - Ability to write reports, business correspondence, and procedure manuals in a clear and grammatically correct manner. Catches errors of others, particularly in written material.
  • Integrity - Maintains social, ethical, organizational, and departmental norms.
  • Attention to Detail - accomplishes total tasks, showing concern for all areas, no matter how small. Initiative - influences events, self-starts, originates action and goes beyond what is necessarily called for. Practical Learning - assimilates and applies new information.
  • Tolerance for Stress - performs under pressure.
  • Customer Awareness - look for opportunities to improve customer service orientation through better understanding and empathy for the customer experience.
  • Company Representation - serve as an extension of the Branch Manager when handling customer complaints.
  • Can-do Attitude - Take personal responsibility for successful completion of each task.
  • Adaptability - maintains effectiveness with varying tasks, responsibilities and people.
  • Impact - creates a good first impression, commands attention and respect, shows an air of confidence, particularly in a sales or customer service scenario.
  • Judgment - ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Action Oriented -develops alternative courses of action and makes recommendations based on logical assumptions and factual information.
  • Reasoning - able to apply common sense understanding to carry out instructions containing multiple variables that are furnished in written, oral, or diagram form.
  • Strong understanding of construction design.
  • Ability to work with mathematical concepts such as probability and solid geometry.
  • Be able to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions. Able to multi-task and handle requests from multiple sources in an accurate manner
  • Has ability to self - organize time and work duties.

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