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Lead IT Specialist
2 months ago
Major duties include, but are not limited to:
Ensures that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans, and work products and services.
Monitors and reports on the status and progress of work, checking on work in progress, reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines and quality have been met; and rate and sign performance appraisals based on standards established either by the leader or the supervisor.
Maintains program and administrative reference materials, project files, and relevant background documents and makes available policies, procedures and written instructions from the supervisor; maintains current knowledge to answer questions from team members on procedures, policies, directives, etc.
Researches, learns, and applies a wide range of qualitative and/or quantitative methods to identify, assess, analyze and improve team effectiveness, efficiency, and work products.
Resolves simple, informal complaints of employees and refers others, such as formal grievances and appeals, to the supervisor or an appropriate management official.
Supports the organization's strategic plan, mission, vision, and values; applies, communicates, and integrates these into the team's operations, workflows, work plans, work products, and services.
Reviews customer complaints, rectifies issues and escalates to supervisor and liaises with appropriate departments to handle complex IT issues to provide more effective solutions and customer satisfaction.
Observes the support center operations, procedures, and techniques to determine how effective they are and, upon approval, implements new processes, procedures, and techniques when old ones are ineffective.
Provides management advisory services and liaison to all serviced organizations in the region pertinent to emerging and future advances in information technology.
Other duties as assigned.-
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