SB Customer Support Engineer

2 months ago


Other US Location Airbus Full time

Job Description:

Job Title: Service Bulletin Customer Support Engineer

Company: Airbus Americas, Inc.

Airbus Americas, Inc. is dedicated to providing accommodations for applicants with disabilities as an Equal Opportunity Employer. If you need assistance to complete your application, feel free to reach out to us.

Primary Responsibilities:

  • Develop and maintain understanding of Service Bulletins (SBs) across all Airbus programs.
  • Facilitate communication and collaboration with program teams.
  • Lead customer-centric projects within budget constraints.
  • Gather inputs for informed decisions regarding SB implementation.
  • Participate in follow-up meetings to discuss progress.
  • Analyze and prioritize airlines' input for technical decisions.
  • Ensure alignment of work practices and adherence to SB processes.
  • Provide support for improvement projects related to SB products.
  • Identify customer needs and expectations related to SBs.

Additional Responsibilities:

  • Collaborate with Airbus teams to facilitate effective communication.
  • Relay customer feedback for continuous improvement.
  • Support quality initiatives within Airbus Customer Services.
  • Report monthly results related to Key Performance Indicators (KPIs).

Qualified Experience and Training:

  • Knowledge of aircraft configuration management and certification.
  • Broad experience in aircraft technology.
  • Excellent communication skills (written and verbal).
  • Project management experience desired.
  • Systems Engineering training or experience desired.

Education:

Required: Bachelor's Degree in Engineering or related field.

Preferred: Master's Degree in Engineering or related field.

Experience:

Required: Minimum of six years experience in an engineering classification.

Preferred: Experience in aircraft customer service field.

Licensure/Certifications:

Required: None required

Travel Required:

Up to 10% (Domestic and International)

Citizenship:

Authorized to work in the US.

Clearance:

None required

Qualified Skills:

  • Proficiency with G Suite.
  • Ability to lead multi-discipline projects.
  • Communication Skills desired: Catia V5, AutoCAD, Solidworks, Python, Visual Basics, SQL.
  • Data analysis and machine learning.
  • Engineering drawing creation and review.

Complexity of the Role:

Applies advanced technical principles, theories, and concepts.

Level of Decision Making:

Primarily operational decisions with direct impacts.

Organizational information:

Primarily internal to Airbus.

Job Dimensions:

Overall support to the SB Customer Support organization.

Nature of Contacts:

Primarily internal to Airbus.

Physical Requirements:

Onsite or remote: 60% onsite.

Vision: able to see and read computer screen and other electronic equipment.

Hearing: able to participate in conversations.

Speaking: able to speak in conversations and meetings.

Equipment Operation: able to operate most office and personal electronic equipment.

Carrying: able to carry documents, drawings, electronic equipment up to 30lbs/14kgs.

Lifting: able to lift documents, drawings, electronic equipment up to 30lbs/14kgs.

Sitting: able to sit for long periods of time in meetings.

Standing: able to stand for discussions in offices.

Travel: able to travel independently and at short notice.

Walking: able to walk through office areas including uneven surfaces.

Personal Protective Equipment required: Required PPE as needed based on job requirements.

Airbus offers equal employment opportunities and provides a comprehensive compensation and benefits package. We are committed to diversity and creating an inclusive working environment.



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