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Applications Engineer
3 months ago
Summary:
Application Engineer, within the Aftermarket Commercial Operations team located in Port Arthur, TX, assigned to support Aftermarket customers in the South Region and to serve as a backup for the greater North American region. The product focus is on Pumps, Seals, & Seal Support Systems.
The Applications Engineer's primary functions are: to review customer requests for quotes, generate technical proposals, review customer purchase orders and job specifications, generate engineering requirements for drawing and Bill of Material creation, generate manufacturing requirements via the generation of sales order drafts, facilitate the inspection and/or product failure analysis of returned products and to provide technical support to customers directly or through the responsible sales channel.
Responsibilities:
- Provide quotations for Seals and Systems at market level pricing in response to RFQs in the requested customer time frame.
- Interpret specifications and data sheets, including special warranty, delivery and payment terms requested by our customer.
- Perform seal failure analysis, including the generation of technical findings reports with recommendations.
- Interact effectively with customers without supervision.
- Demonstrates acquired specialization in multiple products.
- For all products, identifies the correct Flowserve solution to fulfill customer requirements.
- Proactively seeks out maximizing financial drivers such as tracking costs, expenses, receivables, and inventory to improve the financial performance of the Corporation.
- Drive a consistent offering to our customers, preventing regionalization of our product offerings.
- Engage with all levels of management and sales to participate in pricing strategies.
- Confirm the Sales Approval Process is followed as all firm bids and cost estimates are prepared and qualified by BU.
- Drive and facilitate selective bidding as required based on current workloads and user locations.
- Provide the first level of troubleshooting.
Requirements:
- Bachelor's degree in Mechanical Engineering or a related field, along with 3–5 years of relevant experience.
- Excellent verbal and written communication skills.
- Ability to organize and prioritize responsibilities in a self-directed environment.
- Proficient in Microsoft Office and ability to adapt to new programs/software.
- Able to identify problems and utilize advanced problem-solving and troubleshooting skills to reach an appropriate solution.
- Basic knowledge of project management tools and methodologies.
- Strong work ethic with positive attitude.
Preferred Experience / Skills:
- Mechanical aptitude, ability to utilize measuring equipment (i.e. dial calipers, micrometers, etc.), ability to utilize basic tools for inspection.
- Experience as an Applications Engineer or similar role such as, inside Sales Representative, Engineer.
- SAP knowledge.
Benefits:
Flowserve offers highly competitive pay, annual bonus, comprehensive benefits on day 1 of employment, generous paid vacation time, paid holidays, pension plan, 401(k) and many other excellent benefits.
