Technical Support Engineer

1 month ago


Other US Location Boston Dynamics Full time

Technical Support Engineers are responsible for resolving technical customer issues in a timely manner, acting as the voice of Boston Dynamics' technical expertise, and identifying customer needs for issue resolution and feature requests.

Duties and Responsibilities:

  • Provide technical support for complex products
  • Help establish and document technical support processes
  • Assist in diagnosing, troubleshooting, and fixing technical equipment
  • Maintain expertise in specialized software features
  • Contribute to product and customer success
  • Respond to customers using Boston Dynamics' voice and tone
  • Manage support queues and troubleshoot emails/chats
  • Document software incidents and suggest new features
  • Contribute to process improvement for customer success

Qualifications:

  • Bachelor's degree in Engineering/Computer Science
  • Proficiency in Linux and a high-level programming language (Python/C++)

Job Profile:

  • Confident problem solver
  • High standard of service and support
  • Quick learner and team player

Qualified candidates eligible to work in the United States are welcome to apply. Boston Dynamics does not sponsor visas for this position. Boston Dynamics will never ask for personal financial information in the recruiting process.



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