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Outreach and Training Coordinator, Office of the Vice President for Research, Sc

3 months ago

Austin, Texas, United States University of Texas at Austin Full time

Job Posting Title:

Outreach and Training Coordinator, Office of the Vice President for Research, Scholarship, and Creative Endeavors

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Hiring Department:

Office of the Vice President for Research, Scholarship and Creative Endeavors

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

As part of the Office of the Vice President for Research, Scholarship and Creative Endeavors, Research IT (RIT) is committed to providing departmental units within its portfolio with customer-focused information technology hardware, software and support. The RIT Outreach and Training team focuses on user resources, training, and support associated with research software applications.

We embrace the ideas and perspectives of all talented people - of varied backgrounds and life experiences. We strive to create an environment where all members are empowered to be true to themselves, to participate fully in our vibrant culture and to thrive as individuals. Creating and maintaining a healthy community where all members feel welcomed, valued and respected is a foundational pillar for UT Austin.

UT Austin offers a competitive benefits package that includes:

  • 100% employer-paid basic medical coverage
  • Retirement contributions
  • Paid vacation and sick time
  • Paid holidays

Please visit ourHuman Resources (HR) website to learn more about the total benefits offered.

Purpose

The Outreach and Training Coordinator will be responsible for creating clear user guides, delivering effective training, and offering support for research applications; coordinating outreach activities; and producing content to keep users informed and engaged.

Responsibilities
  • Documentation:Plans, develops, and refines user manuals, job aids, video content, help text, and digital adoption platform walkthroughs to assist users during implementation and sustainment of research applications developed or managed by the Office of the Vice President for Research. Regularly updates and edits documentation as needed or in preparation for upgrades and uploads content to the web resource library. Recommends and implements improvements to material format and content to enhance consistency, clarity, engagement, accessibility, and sustainability.
  • Training:Designs, coordinates, and conducts testing and training sessions for research community members, faculty, and staff across various University departments during implementation periods. Supports the ongoing training needs of central office users. Oversees related outreach activities, including project events. Engages users with different needs and learning styles in all the above.
  • Support:Provides user support for research applications, primarily through help ticket requests. Assists with special projects as needed and performs additional duties as requested.
  • Outreach:Coordinates outreach activities and creates supporting materials, such as promotional items. Develops and manages content for the project newsletter. Participates in professional development opportunities and campus community organizations.
Required Qualifications
  • Education: A bachelor's degree in Information Technology, Education, or another related field.
  • Experience:Six or more years of experience in training, instructional design, or a related role. Experience with software development or implementation, research administration, is preferred.
  • Skills:
    • Communication: Strong verbal and written communication skills to effectively deliver training and interact with a wide audience.
    • Organization: Excellent organizational skills to manage training schedules, materials, and documentation.
    • Technical Proficiency: Familiarity with business software and tools, such as presentation software, and video conferencing platforms.
    • Problem-Solving: Ability to address and resolve issues related to training and user support, applying independent decision-making and critical thought.
    • Interpersonal Skills: Ability to engage with participants, understand their learning needs, and adapt training methods accordingly.
    • Attention to Detail: Strong attention to detail to ensure accuracy in training materials and documentation.
    • Adaptability: Flexibility to adjust to changing needs and priorities in a dynamic work environment.
    • Service: Customer-oriented approach to service delivery.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications
  • Education: Relevant certifications are a plus.
  • Experience: Experience with software development or implementation, research administration, is preferred.
  • Preferred proficiencies:
    • Previous experience with Huron Research Suite and/or other research administration platforms and tools
    • Advanced use of Microsoft Office family of products
    • Collaboration and project management tools (e.g., Asana, Trello)
    • eLearning Authoring and related content creation tools (Articulate family, Canva, Camtasia, etc.)
    • Learning Management Systems (e.g., Canvas, Blackboard, or Cornerstone)
    • Digital Adoption Platforms (e.g., Inline Manual, WalkMe)
    • Service Management platforms (e.g., ServiceNow, FootPrints)
    • Survey and data analysis tools
Salary Range

$62,000 + depending on qualifications

Working Conditions
  • Repetitive use of a keyboard at a workstation
  • Occasional weekend, overtime and evening work to meet deadlines
Required Materials

Please mark "yes" on the application for required materials.Failure to attach all additional materials listed may affect candidates being considered for the position.

  • Resume/CV
  • 3 work references with their contact information; at least one reference should be from a supervisor
  • Letter of interest
  • Sample training presentation- Required for finalists only

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensurethatALLRequiredMaterials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the applicationquestionspresentedto upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is For more information about E-Verify, please see the following:

  • E-Verify Poster (English) [PDF]
  • E-Verify Poster (Spanish) [PDF]
  • Right To Work Poster (English) [PDF]
  • Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.