Head of Client Management and Success

2 weeks ago

Atlanta, Georgia, United States Aimpoint Digital Full time

Aimpoint Digital is a remote-first, market-leading analytics, decision sciences, data engineering, AI advisory, and solution engineering firm with a global reach and a mission to drive business outcomes for organizations through data.

As Aimpoint Digital continues to scale sustainably and expand its reach across the US and UK, we are seeking an experienced client management and success leader. This pivotal role will refine, optimize, and own our account management and expansion objectives, contributing directly to our growth.

A successful track record in client management or client success within a consulting or enterprise software sales environment is required.

What you will do

  • Serve as the primary liaison for clients, project teams, practice, and partner leaders within target accounts
  • Frame out what client success looks like for both services and product clients, developing support, collaboration, and pulse check processes and measurements of success
  • Develop and execute account management and commercial strategies, fostering strong relationships at both the user, senior management, and procurement levels and with our external software/PaaS partners to drive business outcomes and account growth
  • Craft solutions that seamlessly translate account strategies into actionable plans, collaborating with delivery teams to scope and price expansion opportunities, establish effective delivery models, and transition smoothly from sales to delivery
  • Regularly network and engage with senior stakeholders across target business and functional domains, delivering a stream of growth and enhancement ideas while soliciting feedback on relationships and performance

Required qualifications/experience

  • At least 8+ years of professional experience in enterprise software or consulting sales and client management, with evidence of exceeding account expansion and success objectives
  • A track record of qualifying and closing consulting and product sales
  • The ability to build long-term strategic relationships with our colleagues, clients, and partners to manage diverse sales cycles
  • In-depth understanding of technology, business dynamics, and emerging trends across multiple sectors
  • Proficient in managing substantial client portfolios, overseeing $6M+ in service engagements
  • Exceptional executive presence, leadership, communication (both oral and written), and confident presentation delivery
  • Self-motivation to drive value for yourself, the firm, your colleagues, and your clients
  • Book of business or existing relationships across at least one of our key verticals: digital natives, manufacturing, life sciences & healthcare, retail & CPG, financial services

What's in it for you?

  • The opportunity to shape the client management and success functions of a fast-growing, world-class advisory and solution development firm
  • Working with an awesome team that includes Databricks Champions, Snowflake Superheroes, Dataiku Neurons, Alteryx Aces and Tableau Visionaries
  • An attractive salary and lucrative incentive plan based on skill, experience & performance
  • Flexible time off
  • Full benefits
  • Potential for stock options based on performance

This position is fully-remote; however, Atlanta-based applicants will have the opportunity to work in our new headquarters in Sandy Springs, GA and applicants must be willing to travel.

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