VP, Customer Success

3 weeks ago


Atlanta, Georgia, United States Equifax Inc. Full time

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The CSM Leader role is a client-facing, sales leadership role responsible for leading the Customer Success team focused on Revenue generation, Customer relationship, business retention and EFX engagement within the account; primary responsibility for Customer engagements, must orchestrate other EFX resources efficiently to drive both incremental and retention revenue growth of a full Equifax solutions portfolio.

What you'll do

  • Manage a team of Customer Success Managers, responsible for optimizing the Customer Experience lifecycle within an assigned set of strategic accounts, ensuring high product adoption, usage, satisfaction and overall account health, including retention and renewals
  • Build strong customer relationships where you and your team are sought by our customers as a first point of contact to shepherd issues, questions or concerns through our business and to resolution
  • Foster and maintain Customer/Partner trust
  • Grow Customer Revenue across the full Equifax solution portfolio
  • Orchestrate Equifax resources to deliver Customer value and satisfaction across the full Customer lifecycle
  • Strengthen the business relationship by expanding the ways in which Customer relies on Equifax as a trusted advisor
  • Identify, develop, manage, and close Customer opportunities spanning all Equifax solutions
  • Engage with Clients on a consultative basis to learn their business, anticipate needs, and position optimal solutions
  • Define and execute sales strategies that drive profitable growth while delivering meaningful Customer value
  • Develop strong working relationship with Client economic buyers, decision makers, and influencers
  • Leverage Account, Solution, and Delivery Pre-Sales/Sales resources effectively and at appropriate times to move opportunities forward and to maintain Customer satisfaction
  • Lead Account Strategy and Planning motions with cross-functional team to align Customer business imperatives with Equifax solutions
  • Prepare & conduct periodic Customer business reviews
  • Manage contracting and contract compliance
  • Drive strong pipeline development and sales execution
  • Coach the sales team on pipeline opportunities and driving incremental opportunities

What experience you need

  • Knowledge of customer success processes, including best practices in cross-sell and up-sell motions
  • Deep understanding of market segments and market data trends
  • Strategic account planning discipline
  • Knowledge of Gainsight preferred

What could set you apart

  • Minimum 7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role, with at least three in a managerial role
  • Bachelor's degree in related discipline or equivalent experience
  • Experience promoting value through the customer experience and leading a team
  • Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
  • Bias for action
  • Experience working with cross-functional teams
  • Exceptional ability to communicate and foster positive business relationships
  • Ability to establish milestones and keep all team members on task; strong project management skills
  • Self-driven and proactive

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference

Primary Location:

USA-Georgia-Remote

Function:

Function - Sales and Account Management

Schedule:

Full time



  • Atlanta, Georgia, United States MacStadium Full time

    Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium's innovative solutions every day. We have a passionate team of hard...


  • Atlanta, Georgia, United States Digimarc Full time

    THE CHALLENGE...We are seeking a Customer Success Director to work with new and existing business and enterprise customers to ensure that they are supremely successful with and engaged by Digimarc. You will be responsible for effectively onboarding these accounts, driving adoption in the early stages, providing ongoing support and training, building high...

  • VP Of Technology

    1 day ago


    Atlanta, Georgia, United States Motion Recruitment Full time

    To bring Technical Leadership to innovate projects is one thing-every organization should want to have their infrastructure run faster, more efficiently, and more securely. But it's another task entirely to guide not just the projects, but the direction and shape of the engineering landscape. The scope is high- guiding and collaborating with technical...


  • Atlanta, Georgia, United States Smarsh Full time

    Who are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines....

  • VP of Sales

    2 weeks ago


    Atlanta, Georgia, United States Scan Full time

    We're , the digital health scale-up that gives patients and physicians simpler, faster access to medical imaging.At the heart of lies a different way of doing things: empowering patients to make financially smart decisions, enabling live scheduling for patients and providers, and easing clinician workloads through AI. It's our mission to make medical scans...


  • Atlanta, Georgia, United States Southern Company Full time

    Job Summary:This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and...


  • Atlanta, Georgia, United States Resulticks Full time

    Title: Senior Sales Executive Job Function: Sales DepartmentRole Type:Full time Location: Remote: Major Metro Areas, United States Reporting to:CRO Stakeholders:Sales / Marketing / Customer Success About ResulticksResulticks is a fully integrated, real-time marketing automation platform designed to help brands worldwide reach, acquire, and retain satisfied...


  • Atlanta, Georgia, United States Smarsh Full time

    Who are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines....

  • Regional Manager

    4 weeks ago


    Atlanta, Georgia, United States GlassesUSA Full time

    As the fastest growing and leading online eyewear retailer in the world, has been at the forefront of disrupting the traditional eyewear industry. With millions of delighted customers, our cutting-edge in-house technologies and data-driven philosophy have been driving our success in the global eCommerce, B2C sector.Our brick-and-mortar locations are our way...


  • Atlanta, Georgia, United States Tennant Company Full time

    The Associate Sales Manager position is responsible for developing and implementing a comprehensive growth plan for the Atlanta, Georgia territory. The growth plan will be driven by developing IPC's legacy distribution network and developing new channels of distribution.GENERAL RESPONISIBILITIESProvide overall vision and direction for new market expansion...


  • Atlanta, Georgia, United States Munich Re Full time

    The Manager & Actuary will support the AVP, IL Pricing and the VP, IL Pricing. Your primary responsibilities are to own IL Management Reporting, manage unique deals, and assist with Deal quoting. In addition, the actuary will have input into Reporting and Governance topics, but this will not be a focus of the role. You will deal directly with local...


  • Atlanta, Georgia, United States Evident ID Full time

    We are looking for a candidate to join our team as a Product Support Specialist. As a customer-centric organization, our goal is to deliver a world-class customer experience at each stage of the customer journey to increase customer satisfaction, loyalty, and retention. Evident's Product Support Specialists are responsible for supporting our rapidly growing...


  • Atlanta, Georgia, United States Alfa Laval Full time

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. Who you are You are a self-motivated team player...


  • Atlanta, Georgia, United States Corvus Insurance Full time

    We're united by a mission: to make the world a safer place. Corvus Insurance uses novel data and artificial intelligence/machine learning to achieve better insights into commercial insurance risk. Our software empowers brokers and policyholders to better predict and prevent complex claims through data-driven tools and Smart Commercial Insurance policies....

  • iXp Intern

    2 weeks ago


    Atlanta, Georgia, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Deployment Engineer

    1 month ago


    Atlanta, Georgia, United States Mashgin Full time

    About MashginAt Mashgin, we are developing the future of checkout experiences. We aim to reduce the friction between customer desires and their ability to be on their way.In May 2022, Mashgin closed a Series B funding round at a $1.5B valuation. We are backed by some of Silicon Valley's leading investors including Matrix Partners, NEA and Y Combinator. Our...


  • Atlanta, Georgia, United States Backbase Full time

    The Job in shortBackbase is a fast-growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are growing our US Banking and Credit Union team (regional/community banks and CUs with AUM Meet the jobYou will carry your own sales quota within the North...


  • Atlanta, Georgia, United States LBV Showroom Full time

    LBV Showroom, a women's apparel wholesale sales agency representing several manufacturers southeast territory, is seeking a Regional Account Executive who has an entrepreneurial spirit and a passion for establishing and fostering long-term customer relationships. Be a part of our growth and share in our success. We are seeking dynamic, extremely driven...


  • Atlanta, Georgia, United States LBV Showroom Full time

    LBV Showroom, a women's apparel wholesale sales agency representing several manufacturers southeast territory, is seeking a Regional Account Executive who has an entrepreneurial spirit and a passion for establishing and fostering long-term customer relationships. Be a part of our growth and share in our success. As we grow our business, we are seeking...


  • Atlanta, Georgia, United States HR PATH Full time

    HR PATH GROUPThe HR Path Group, a global player in HR consulting, assists its customers in their HR transformation projects, both on the human and tools aspects (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR strategy.Advise to Run HR...