Customer Success Director

3 weeks ago

Atlanta, Georgia, United States Digimarc Full time

THE CHALLENGE...

We are seeking a Customer Success Director to work with new and existing business and enterprise customers to ensure that they are supremely successful with and engaged by Digimarc. You will be responsible for effectively onboarding these accounts, driving adoption in the early stages, providing ongoing support and training, building high customer satisfaction, and identifying growth (upsell) opportunities and risks (to the renewal).

You will work with your accounts actively to help them utilize Digimarc towards their business strategy, as well as acting as the voice of your customers internally at Digimarc. Creative, energetic, and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Digimarc. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in-depth and then communicating those solutions to the users.

WHAT YOU WILL DO...

  • Manage all post-sales activity for some of Digimarc's enterprise customers through strong relationship-building, product knowledge, planning, and execution
  • Deeply understand our customers' business objectives and become a trusted advisor.
  • Become the product and solution expert.
  • Strategize with the Account Executives to develop account plans to drive accelerated platform adoption and revenue growth.
  • Execute and improve the defined lifecycle processes and touchpoints for customers.
  • Quarterback renewal and upsell opportunities to ensure revenue retention and growth.
  • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
  • Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
  • Identify risks, develop and execute mitigation strategies.
  • Work closely with Product, Engineering, and Customer Support on identification and tracking of product improvement requests, troubleshooting, and bugs
  • Function as the customer advocate and provide internal feedback on how Digimarc can better serve our enterprise customers

WHAT WE ARE LOOKING FOR...

  • Bachelor's degree preferred
  • 3+ years experience in a client service industry like Big 4 or consulting
  • 6+ years prior account management experience
  • 4+ years in a SaaS environment
  • Strong communication skills and technical aptitude
  • Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus
  • Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
  • Enjoys working closely with customers to ensure complete satisfaction
  • A self-starter who takes the initiative to get things done
  • Passion in creating and sustaining a diverse and inclusive culture where individuals and teams can do their best work and unlock their potential
  • Alignment with the core Digimarc values: collaborative, curious, and courageous

Our Culture:

We are a team of problem-solvers united by our company's immense potential to help solve complex challenges.

We align to the following Digimarc core values:

Collaborative – Stronger together

We embrace diverse perspectives and harness our collective talent to realize our full potential.

Curious – Listen and look forward

We think differently and seek out opportunities for growth to exceed our stakeholders' expectations.

Courageous – Innovate with integrity

We challenge each other and do the right thing – even when it's difficult – to deliver wins for our customers.

Join our team and work in support of a technology platform that can transform how consumer goods are made, bought, sold, and recycled around the globe. Digimarc is committed to the health and safety of our employees and their families. We are dedicated to diversity, professional development, and the success of our employees. For more information, visit us at

Benefits:

· Comprehensive Benefits Including Medical, Dental, Vision, & Retirement Savings Plan

· Restricted Stock Units

· Flexible Paid Time Off & Holidays

· Life Insurance

· Tuition Reimbursement

· Mentorship Opportunities

· Training & Development

· Remote Work

  • Customer Success Director

    1 week ago

    Atlanta, Georgia, United States Digimarc Full time

    About Us:Digimarc Corporation (NASDAQ: DMRC) is the global leader in product digitization. A pioneer in digital watermarks, Digimarc connects every physical and digital item to a digital twin that enables the capture of product data, records events and interactions, and supports powerful new automations. Trusted to deter counterfeiting of global currency for...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States MacStadium Full time

    Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium's innovative solutions every day. We have a passionate team of hard...

  • Customer Success Manager

    1 week ago

    Atlanta, Georgia, United States AutoLeap Full time

    AutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.About AutoLeapAutoLeap is a full-suite shop management...

  • VP, Customer Success

    1 month ago

    Atlanta, Georgia, United States Equifax Inc. Full time

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The CSM Leader role is a client-facing, sales leadership role responsible for leading the Customer Success team focused on Revenue generation,...

  • Senior Principal Customer Success Manager

    1 week ago

    Atlanta, Georgia, United States PagerDuty Full time

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsThe Senior Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...

  • Principal Customer Success Manager

    1 week ago

    Atlanta, Georgia, United States OneTrust Full time

    Strength in Trust OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make...

  • Strategic Senior Customer Success Manager

    1 month ago

    Atlanta, Georgia, United States Smarsh Full time

    Who are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines....

  • Customer Success Operations Lead, Cash App

    1 week ago

    Atlanta, Georgia, United States Block Full time

    Company DescriptionIt all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Senior Director of Business Development

    1 week ago

    Atlanta, Georgia, United States KBR Full time

    Title:Senior Director of Business DevelopmentBelong. Connect. Grow. with KBR Around here, we define the future.We are a company of innovators, thinkers, creators, explorers, volunteers, and dreamers. But we all share one goal: to improve the world responsibly and safely.KBR is seeking a Senior Director of Business Development to manage the Business...

  • director of recreation

    3 weeks ago

    Atlanta, Georgia, United States Atlanta Youth Soccer Association (dba Inter Atlanta FC) Full time

    Inter Atlanta FC, located in Atlanta near the Pullman Yards/Kirkwood neighborhood is seeking an energetic, enthusiastic, and engaging person to take on the role of Recreation Director. This program has around 1200 players for each of two seasons/year. Our Recreational Director is the first impression and "face" of the club for many first-time soccer parents,...

  • Associate Executive Director

    3 weeks ago

    Atlanta, Georgia, United States YMCA Full time

    Join our East Lake YMCA Branch as the Associate Executive Director Job DescriptionUnder the direction of the Vice President/Branch Executive Director, the Associate Executive Director conducts and administers facility functions. This position is primarily responsible for supervising the daily operations and organizational leadership for specific YMCA...

  • Director, Enterprise Sales

    1 week ago

    Atlanta, Georgia, United States New Relic Full time

    Director, Enterprise SalesDirector, Enterprise SalesDirector, Enterprise SalesReq IDFY24|S&M|#6332Location(s)Atlanta, Georgia, USA; Austin, Texas, USA; Boston, Massachusetts, USA; Boulder, Colorado, USA; Charleston, South Carolina, USA; Charlotte, North Carolina, USA; Chicago, Illinois, USA; Dallas, Texas, USA; Denver, Colorado, USA; Las Vegas, Nevada, USA;...

  • Collaborative Delivery Director

    2 days ago

    Atlanta, Georgia, United States PC Construction Company Full time

    PC Construction is looking for a dynamic individual with a passion for collaborative project delivery. This Collaborative Delivery Director will lead preconstruction efforts for some of PC's largest and most complex water/wastewater projects, overseeing the design development process throughout the lifecycle of design-build and CMAR projects. The...

  • Customer Service Representative

    2 weeks ago

    Atlanta, Georgia, United States Southern Company Full time

    Job Summary:This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and...

  • Senior Director of Business Development

    1 week ago

    Atlanta, Georgia, United States Search Discovery Full time

    WE'RE HIRINGIf you love solving big problems with data and are looking for unlimited growth opportunities, we want to talk with you about joining Further. Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people...

  • Director of Kairos Learning Center

    1 week ago

    Atlanta, Georgia, United States St. Martin's Episcopal School Full time

    St. Martin's Episcopal School is seeking a culturally competent and responsive candidate to serve as the Director of the Kairos Learning Center . The Kairos Learning Center offers expert instructional support for students with dyslexia by providing daily Orton-Gillingham language instruction and small student-teacher ratios, allowing these bright students...

  • Director of Sales

    1 week ago

    Atlanta, Georgia, United States Hilton Full time

    A Director of Sales with Signia by Hilton Atlanta is responsible for maximizing the value of the asset by driving above-market topline revenues and creating a world-class culture, to attract and retain the very best talent, across specific commercial functions. Hilton is seeking strategic leaders who understand how to bring people, process and performance...

  • Director of Sales

    1 week ago

    Atlanta, Georgia, United States Signia by Hilton Atlanta Georgia World Congress Center Full time

    A Director of Sales with Signia by Hilton Atlanta is responsible for maximizing the value of the asset by driving above-market topline revenues and creating a world-class culture, to attract and retain the very best talent, across specific commercial functions. Hilton is seeking strategic leaders who understand how to bring people, process and performance...

  • Customer Journey, CRM

    1 week ago

    Atlanta, Georgia, United States PrizePicks Full time

    At PrizePicks, we are the fastest growing sports company in North America, as recognized by Inc As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our team of over 450 employees thrives in an inclusive culture that values...

  • Customer Advocate

    1 week ago

    Atlanta, Georgia, United States Graphic Packaging International, Inc. Full time

    At Graphic Packaging International (NYSE:GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight We're one of the largest manufacturers of paperboard and...