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Facility Solutions Manager

2 months ago

Columbus, Ohio, United States City Wide Facility Solutions Full time
Job Description

**Job Summary**

We are seeking a highly skilled and experienced Client Manager to join our team at City Wide Facility Solutions. As a Client Manager, you will be responsible for managing the business operations of assigned clients, providing field support, and developing long-term relationships with clients and contractors.

Key Responsibilities

  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
  • Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
  • Oversee Night Managers; ensure the client's strategy is executed and all services are performed correctly.
  • Ensure adequate (internal and external) staffing needs to service clients.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and Operations Leadership; promptly address any client issues or problems that arise.
  • Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete and accurate and that all items are properly labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
  • Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.
  • Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
  • Participate and be present in monthly IC paydays.

Requirements

  • 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
  • High School diploma required, bachelor's degree highly desirable.
  • Highly detail oriented and excellent follow-through on commitments.
  • Positive and out-going personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Must have reliable transportation.

Benefits

City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plans.

Job Type

Full-time

Pay

$57, $70,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Supplemental pay types:

  • Bonus opportunities
  • Commission pay

Ability to commute/relocate:

  • Columbus, OH 43219: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Sales Account Executives & Managers: 3 years (Preferred)

Work Location:

In-Person/In the field