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Guest Services Representative

2 months ago

Mankato, Minnesota, United States Mankato Hilton Garden Inn Full time

Guest Services Representative Job Overview

We are looking for a personable and accommodating Guest Services Representative to become a vital part of our team at Mankato Hilton Garden Inn. In this role, you will be responsible for managing all facets of guest experiences at our establishment. Your duties will encompass welcoming guests, overseeing reservations, and providing comprehensive information regarding our accommodations, pricing, and available services. This position comes with an array of benefits, including health and dental coverage, vacation time, competitive salary, retirement savings options, and more.

Primary Duties:

  • Facilitate check-in and check-out processes efficiently
  • Oversee reservations through phone and online platforms
  • Communicate payment options to guests and confirm credit card details
  • Register guests and allocate rooms accordingly
  • Greet guests warmly and share details about the hotel facilities
  • Professionally resolve guest inquiries and concerns
  • Collaborate with housekeeping to ensure rooms are prepared and stocked
  • Verify group bookings and coordinate special requests
  • Promote additional services and amenities when suitable
  • Maintain precise records of bookings and transactions

Requirements:

  • Previous experience in a similar capacity
  • Knowledge of hotel reservation systems
  • Excellent customer service and organizational abilities

About Mankato Hilton Garden Inn:

Mankato Hilton Garden Inn is dedicated to providing outstanding hospitality services while ensuring client satisfaction and profitability. Our experienced team offers practical guidance and extensive industry knowledge. We are committed to fostering an inclusive workplace that provides equal opportunities for all employees, free from discrimination.