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Customer Service Representative
2 months ago
Holt Industrial Air Systems, LLC is seeking a highly motivated and detail-oriented Customer Service Coordinator to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer service, ensuring timely and efficient resolution of customer inquiries, and providing support to internal stakeholders.
Key Responsibilities- Schedule and Coordinate daily work in progress to meet departmental goals through prioritization of tasks and effective resource allocation.
- Communicate Effectively with customers, coordinators, and sales representatives daily regarding scheduling, quoting, and repairing equipment.
- Ensure Customer Satisfaction by meeting and exceeding customer expectations regarding communication, information, and updates.
- Collaborate with Cross-Functional Teams to ensure seamless information flow and process alignment, resulting in exceptional customer service delivery.
- Coordinate and Follow Up to ensure timely completion of customer service delivery expectations, including completion deadlines, job costs, quality of service, and invoicing.
- Provide Quotes for all service work to be performed in Part and Service Quote software (PSQ), unless previously quoted and approved by the customer.
- Maintain Accurate Records and ensure timely coordination of information/paperwork/upload photos in communicating the flow of work, ensuring efficient department operations.
- Generate Purchase Orders and validate timely entry into work orders in DBS systems.
- Coordinate with Supervisors on opening and closing work orders on a daily basis.
- Maintain Departmental Reports and ensure accurate and timely reporting.
- Adhere to Safety Policies and comply with all applicable safety policies, company procedures, and standards.
- Attend Work Regularly and adhere to regular and punctual employee attendance.
- Perform Other Duties as assigned by management.
- Working Knowledge of computers and multi-line phone systems.
- Knowledge of Basic Office Practices, procedures, and processes.
- Proficient in Microsoft Office Products (Word, Excel, Outlook, etc.).
- Excellent Verbal, Written, and Communication Skills.
- Exceptional Customer Service Skills.
- Excellent Interpersonal Skills to establish working relationships with multiple departments and various levels of the organization.
- Functional Knowledge of key operating systems: DBS, Service Link, and MDS.
- Functional Knowledge of critical Sullair product applications: SIS and SIMSi.
- Time Management and Prioritization Skills.
- Ability to Work on Multiple Projects and deal effectively with employees, team members, and management.
- Self-Starter and Ability to Work Independently.
- Ability to Operate Office Machines and Computers.
- Understands Written Sentences and Paragraphs in work-related documents.
- Ability to Effectively Present Information and respond to questions from a group of managers, coworkers, customers (internal and external), or the general public.
- High School Diploma or Equivalent preferred.
- Three Plus Years of Direct Sullair Service Experience or five-plus years of industry experience in air compressors.
- Valid Driver's License.