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Customer Experience Representative

2 months ago

Houston, Texas, United States Natran Green Pest Control Full time
Job Overview

Position: Entry-Level Customer Experience Specialist

About Us: At Natran Green Pest Control, we pride ourselves on delivering pest management solutions that are safe for families, pets, and the environment. As a Customer Experience Specialist, you will be part of a vibrant and supportive team where your enthusiasm will be valued.

Your Responsibilities:

  • Conduct outbound calls to check on the status of customer quotes on behalf of sales representatives.
  • Verify the accuracy and completeness of new service quotes and customer accounts; liaise with sales representatives to gather any missing details.
  • Utilize your interpersonal skills and knowledge of pest control to assist customers in making informed choices.
  • Maintain organization and facilitate effective communication between various teams.

What We Provide:

  • No Prior Experience Required: We will provide training for your new role and assist you in obtaining your general pest control licensing, covering all associated costs.
  • Career Advancement: Opportunities for growth within our Customer Experience Department into roles such as Customer Care and Inside Sales.
  • Enjoyable Work Atmosphere: A culture that promotes hard work and celebrates achievements through engaging events and team-building activities.
  • Flexible Work Arrangement: A combination of in-office and remote work (3 days in-office, 2 days remote).
  • Comprehensive Benefits: Competitive pay at $15/hr, benefits with employer contributions, paid time off, and company holidays.

Ideal Candidate:

  • Interpersonal Skills: A passion for connecting with individuals and enhancing their day.
  • Effective Communication: Ability to convey information clearly and empathetically.
  • Adaptability: Willingness to learn and excel in a fast-paced environment.
  • Technologically Proficient: Comfortable using CRM software and typing at a minimum speed of 30 WPM.
  • Environmental Enthusiasm: A genuine interest in eco-friendly practices and improving lives.
  • Analytical Skills: Ability to identify and resolve issues accurately.

We look forward to welcoming individuals who share our commitment to exceptional customer service and environmental stewardship.