We have other current jobs related to this field that you can find below
-
Quality Assurance Specialist
2 months ago
Omaha, Nebraska, United States Omaha Public Power District Full timeResponsibilitiesThe Quality Assurance Specialist provides oversight, feedback and trending on a variety of OPPD's customer interactions, systems and processes across any/all agent assisted communication channels including phone, digital, and walk-ins. This role participates as a liaison handling new hire onboarding, monitoring, Voice Of Customer, team...
-
Quality Assurance Specialist
6 days ago
Omaha, Nebraska, United States LALA US, Inc Full timeJob Overview$3,000 Hiring BonusLALA US, Inc. specializes in the production of Yogurt Smoothies with Probiotics, Frusion Yogurt Smoothies, Crema Mexicana, and Blended Yogurt. Our facility is designed to provide a safe and efficient work environment, featuring advanced automation and opportunities for career growth.Competitive compensation: Starting at $22.55...
-
Quality Assurance Specialist
6 days ago
Omaha, Nebraska, United States LALA US, Inc Full timeJob Overview$3,000 Hiring BonusLALA US, Inc. is a leading manufacturer of yogurt-based products, including Yogurt Smoothies with Probiotics and Crema Mexicana. Our facility is designed to provide a safe, well-lit, and highly automated production environment, offering numerous opportunities for career growth.Competitive compensation: Starting at $22.55 per...
-
Quality Assurance Manager
6 days ago
Omaha, Nebraska, United States Election Systems & Software Full timeCompany Overview:At Election Systems & Software (ES&S), we are committed to upholding democratic values. Our mission is clear: to deliver high-quality products and services that bolster voter trust and improve the electoral process.Role Summary:The Quality Assurance Manager plays a pivotal role in establishing and executing strategies to ensure that products...
-
Quality Assurance Technician
6 days ago
Omaha, Nebraska, United States The Reserves Network, Inc. Full timeJob OverviewBecome an integral part of a reputable metal and steel production company as a Quality Assurance Technician. This family-owned establishment has a legacy of over a century in the industry.Key Aspects of the Role:Competitive hourly wage ranging from $17 to $20Position based on-siteStandard working hours: Monday to Friday, 8 AM to 5 PMComprehensive...
-
Senior Audit Manager
5 days ago
Omaha, Nebraska, United States FORVIS Full timePosition Overview At Forvis Mazars, we offer assurance services that extend beyond mere compliance. As a key member of our team, you will enhance the credibility of our clients' financial reporting, convey information with clarity and objectivity, and provide valuable insights to help our clients optimize their operations. Your Contributions: Conduct...
-
Call Center Representative
2 months ago
Omaha, Nebraska, United States WarHorse Gaming Omaha Full timeSummaryCall Center Representative Summary DescriptionThe Call Center Representative is responsible for answering phones, and providing property or similar information in a courteous manner, directing individuals to the correct department/individual, and answering any property information questionsEssential Job Functions/DutiesPractices, supports, and...
-
Lead Quality Assurance Specialist
6 days ago
Omaha, Nebraska, United States Siri InfoSolutions Inc Full timePosition OverviewAs a Senior Quality Analyst at Siri InfoSolutions Inc, you will collaborate closely with regional teams and external partners to assess the precision and reliability of administrative frameworks, processes, and data.Your role will involve providing expert guidance in the enhancement and execution of operational systems, policies, and...
-
Senior Audit Manager
6 days ago
Omaha, Nebraska, United States FORVIS Full timePosition OverviewAt Forvis Mazars, we offer assurance services that extend beyond mere compliance. As a vital member of our team, you will enhance the credibility of our clients' financial narratives, convey information with clarity and objectivity, and provide valuable insights to help clients elevate their operations.Your Contributions:Conduct timely and...
-
Lead Quality Assurance Specialist
6 days ago
Omaha, Nebraska, United States Patterns india Full timePosition OverviewThis is a full-time, permanent position that requires on-site presence. Remote or part-time roles are not available.Role: Senior Quality Analyst - CQI AnalystWorking Hours: Standard business hours.Eligibility: Candidates must be authorized to work in the USA, including US Citizens and Green Card holders.Qualifications:Bachelor's Degree in...
-
Lead Quality Assurance Analyst
6 days ago
Omaha, Nebraska, United States Patterns india Full timePosition OverviewThis is a full-time, permanent position that requires on-site presence. Remote or part-time options are not available.Role: Senior Quality Analyst - CQI AnalystWork Schedule: Standard business hours.Eligibility: Candidates must be authorized to work in the USA, including US Citizens and Green Card holders.Qualifications:Bachelor's Degree in...
-
Software Quality Assurance Engineer
6 days ago
Omaha, Nebraska, United States gWorks Full timeJob OverviewSalary: $55,000 - $80,000Company Overview:Join a thriving organization dedicated to enhancing local governance through innovative software solutions. gWorks is a leader in the GovTech sector, offering a diverse range of products that include financial management, geographic information systems, asset management, and citizen engagement tools. Our...
-
Senior Audit Manager
6 days ago
Omaha, Nebraska, United States FORVIS Full timePosition Overview As a leading professional services firm, Forvis Mazars is dedicated to delivering assurance services that extend beyond mere compliance. In this role, you will enhance the credibility of our clients' financial statements, convey information with clarity and objectivity, and offer insights that assist clients in optimizing their operations....
-
Senior Auditor #hybrid
1 month ago
Omaha, Nebraska, United States Hayes & Associates LLC Full timeSenior AuditorHayes & Associates, LLC is seeking a Senior Auditor to join our growing firm. The position would be located out of our Omaha, Nebraska office, but offers great flexibility with the opportunity for a partial remote working arrangement up to three days a week. You will be responsible for the overall performance of audit, review, and compilation...
-
Quality Control Specialist
15 hours ago
Omaha, Nebraska, United States Xtra Staffing Full timeJob OverviewPosition Title: Quality Assurance InspectorSalary: CompetitiveObjective: The Quality Assurance Inspector I utilizes schematics and testing protocols to guarantee precise and effective assembly.Key Responsibilities: The following duties are essential. Additional responsibilities may be assigned as necessary.Conducts inspections in alignment with...
-
Tax Associate Accountant
12 hours ago
Omaha, Nebraska, United States Bland & Associates Full timePosition OverviewSalary: CompetitiveBland & Associates is a proud employee-owned small business located in Omaha, Nebraska, renowned for its exceptional workplace culture. With over four decades of expertise, we are committed to our employees, clients, and the community. Our firm excels in providing assurance services, tax consulting, management advisory,...
-
Tax Associate Accountant
13 hours ago
Omaha, Nebraska, United States Bland & Associates Full timePosition OverviewSalary: CompetitiveBland & Associates is a proud employee stock owned enterprise based in Omaha, Nebraska, renowned for its exceptional workplace culture. With over four decades of expertise, we are committed to our workforce, clientele, and community. Our firm excels in assurance services, tax advisory, management consulting, strategic...
-
Tax Associate Accountant
12 hours ago
Omaha, Nebraska, United States Bland & Associates Full timePosition OverviewSalary: CompetitiveBland & Associates is a proud employee stock owned enterprise with a rich history spanning over 40 years, located in Omaha, Nebraska. Our firm is renowned for its exceptional workplace culture and commitment to our employees, clients, and the community. We specialize in a variety of services including assurance, taxation,...
-
Quality Control Specialist
13 hours ago
Omaha, Nebraska, United States Xtra Staffing Full timeJob OverviewSalary: CompetitiveObjective: The Quality Assurance Inspector I is responsible for utilizing blueprints and testing protocols to ensure precise and effective assembly of products.Key Responsibilities:Conduct inspections following established procedures, engineering drawings, and specifications.Execute assigned corrective actions and...
-
Quality Control Specialist
6 days ago
Omaha, Nebraska, United States Xtra Staffing Full timeJob OverviewSalary:Objective:The Quality Assurance Inspector I is responsible for utilizing blueprints and testing protocols to guarantee precise and effective assembly.Key Responsibilities: The following duties are essential. Additional tasks may be assigned as necessary.Conducts inspections following established procedures, engineering drawings, and...
Call Center Quality Assurance Audit Associate
2 months ago
Omaha, NE, USA Req #2237
Tuesday, July 2, 2024Alliant Insurance is hiring a Call Center Quality Assurance Audit Associate for our SMS office in Omaha, NE
POSITION HIGHLIGHTS:
• Onsite Monday - Friday at our office located at 8420 W Dodge Rd
• Full time, Monday - Thursday 7:30-4:30 pm and Friday 7:30-2:30 pm
SUMMARY
Responsible for providing a wide variety of quality assurance audit support services and monitoring all aspects of Call Center Licensed Agents to ensure compliance with internal and external carrier and industry requirements.ESSENTIAL DUTIES AND RESPONSIBILITIES
• Audit Functions: Monitor inbound and outbound calls for adherence to compliance guidelines, adherence to internal processes and scripting, quality of the customer service provided and accuracy of information gathered and communicated. Assist with development and maintenance of audit recordkeeping documents as needed. Identify improvement opportunities through accurately assessing and scoring calls to identify training and process improvement opportunities related to sales and services provided by the call centers contracted through the Company. Make recommendations for process and/or scripting changes to improve compliance, conversion and performance. Participate in call center onboarding processes. Collaborate with compliance and business unit leadership to ensure consistency with audit procedures and documentation. Complete assigned on-site audits in a timely manner.
• Special Projects: Work collaboratively with fellow staff to advance the values and mission of Senior Market Sales by serving on relevant internal and external committees; Assists with special projects/assignments as requested by members of management.
• Performs other duties as assigned by management.
QUALIFICATIONS
EDUCATION / EXPERIENCE
High School Diploma, or GED
Three (3) or more years, general insurance industry
Or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience
Medicare Insurance industry experience preferred
SKILLS
Working knowledge of insurance services industries or specific current knowledge of call center operations including, without limitation, phone systems, quality assurance reviews and operations.
Knowledge of the general industry procedures, practices and terminology preferred Skill in working effectively with inbound and outbound callers/customers. Skill in negotiating and problem-solving to resolve internal and external conflicts. Skill in the use of office equipment including computer, fax, printer, telephone system, etc. Skill in the use of time management and organization skills. Skill in maintaining effective working relationships with all customers, employees and the general public. Skill in project management. Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred). Ability to communicate effectively, both orally and in writing, in a constructive manner. Ability to approach and communicate with a wide range of personalities in a professional and courteous manner. Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations. Ability to engage in effective interpersonal interaction, verbal communication and written communication. Ability to persuade. Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests. Ability to maintain all company policies, including all confidentiality and safety policies. Ability to actively contribute to team effort. Ability to work independently, exercise independent judgment, make and execute decisions. Ability to be a self-starter, motivated and accomplish goals and tasks within a given time frame. This role will be hybrid eligible following 90 days of employment. #LI-MH1 Other details Pay Type Hourly Min Hiring Rate $45,000.00 Max Hiring Rate $52,000.00