Current jobs related to Customer Relations Specialist, DNA - Jersey City, New Jersey - Collectors
-
Customer Relations Specialist
18 hours ago
Jersey City, New Jersey, United States PSA Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Specialist to join our PSA Customer Relations team. As a key member of our operations process, you will work cross-functionally and collaboratively with other departments to provide exceptional customer service.Key ResponsibilitiesExercise discretion and exhibit sound judgment and...
-
Customer Relations Specialist
2 weeks ago
Jersey City, New Jersey, United States 225 ST PAULS CONDO ASSOC INC Full timeJob OverviewBenefits and AdvantagesGenerous Paid Time OffOpportunities for Career AdvancementPosition SummaryWe are looking for a Customer Relations Specialist to become a vital part of our organization. In this position, you will engage with clients to understand their requirements, handle inquiries, address concerns, and deliver effective solutions that...
-
Customer Relations Specialist
2 days ago
Jersey City, New Jersey, United States PSA Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Specialist to join our PSA team. As a key member of our Customer Relations department, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesExercise discretion and exhibit sound judgment and decision-making when engaging with all...
-
Customer Relations Specialist
2 weeks ago
Jersey City, New Jersey, United States Zing Recruiting Full timePosition OverviewConsumer Affairs Associate in the Quality/Customer Service division of a prominent food industry organization.Location: RemoteSchedule: Monday – FridayCompensation: $20/hourKey Responsibilities:Assist in the development and maintenance of various programs and databases.Manage consumer interactions and maintain accurate records.Engage with...
-
Labor Relations Specialist
1 day ago
Jersey City, New Jersey, United States The HR Source Full timeJob SummaryThe HR Source is seeking a highly skilled Labor Relations Specialist to join our team. As a Labor Relations Specialist, you will be responsible for reviewing and evaluating incoming grievances, improper practice charges, and discipline cases. You will also assist in the preparation of settlement agreements, grievance responses, disciplinary...
-
Customer Support Specialist
2 weeks ago
Jersey City, New Jersey, United States Enlightened, Inc. Full timeJob OverviewPOSITION SUMMARY:The Customer Support Specialist will act as the primary contact for clients seeking assistance, employing established support protocols and diagnostic tools. The key responsibility of this position is to address inquiries and resolve issues from incoming communications, including phone calls and emails from customers. The...
-
Customer Support Specialist
2 weeks ago
Jersey City, New Jersey, United States Enlightened, Inc. Full timeJob OverviewPOSITION SUMMARY:The Customer Support Specialist will act as the primary contact for clients seeking assistance, employing established support protocols and troubleshooting methodologies. The key responsibility of this position is to address inquiries and resolve issues arising from incoming calls and electronic communications from customers. The...
-
Customer Service Specialist
2 weeks ago
Jersey City, New Jersey, United States Encodlelink Full timeJob Opportunity: Customer Service Specialist at Encodle LinkAbout Us: At Encodle Link, we emphasize personal development as a key element of our shared success. We cultivate a workplace that encourages ongoing education, skill enhancement, and career growth for our team members. Through extensive training and mentorship initiatives, we are committed to...
-
Customer Support Specialist
1 week ago
Jersey City, New Jersey, United States Ways Were Go Full timeJob DescriptionPosition: Customer Support Specialist Location: Remote Employment Type: Full-time Overview: We are looking for a committed and service-oriented Customer Support Specialist to become a vital part of our team at Ways Were Go. The successful candidate will play a key role in delivering outstanding support to our clients, managing inquiries,...
-
Client Relations Coordinator
7 days ago
Jersey City, New Jersey, United States PSA Full timeAbout PSA: Professional Sports Authenticator (PSA) is recognized as the foremost authority in the authentication and grading of trading cards and collectibles. With a rich history since 1991, PSA has certified over 40 million items, establishing a reputation built on trust and excellence. Position Overview: We are seeking a dedicated Customer Relations...
-
Client Relations Coordinator
2 weeks ago
Jersey City, New Jersey, United States PSA Full timeAbout PSA:Professional Sports Authenticator (PSA) is recognized as the foremost authority in the authentication and grading of trading cards and collectibles. With a legacy dating back to 1991, PSA has certified over 40 million items, collectively valued at more than a billion dollars. Our mission is to provide unparalleled service to collectors worldwide,...
-
Client Relations Coordinator
2 weeks ago
Jersey City, New Jersey, United States Collectors Full timeCompany Overview:Collectors stands at the forefront of technological innovation, providing essential services to collectors across the globe. Our expertise lies in the grading, authentication, vaulting, and sale of collectibles, ensuring a seamless experience for enthusiasts.We cater to a diverse array of collectibles, including coins, trading cards, Funko...
-
Client Relations Coordinator
2 weeks ago
Jersey City, New Jersey, United States Collectors Full timeCompany Overview:Collectors stands at the forefront of technological innovation, delivering exceptional services to collectors across the globe. Our expertise lies in the grading, authentication, vaulting, and sales of collectibles, all while enhancing the experience for collectors.We cater to a diverse array of collectibles, including coins, trading cards,...
-
Client Relations Coordinator
7 days ago
Jersey City, New Jersey, United States PSA Full timeAbout PSA: Professional Sports Authenticator (PSA) is a premier organization specializing in the authentication and grading of collectible items, particularly trading cards. With a legacy dating back to 1991, PSA has certified over 40 million collectibles, establishing itself as the most trusted name in the industry. Position Overview: We are seeking a...
-
Customer Support Technical Specialist
2 weeks ago
Jersey City, New Jersey, United States Coda Staffing Full timePosition OverviewCoda Staffing is seeking a motivated and detail-oriented Customer Support Technical Specialist to join our dynamic team. In this role, you will be instrumental in addressing and managing incoming customer inquiries, issues, and complaints, ensuring a high level of customer satisfaction through your technical expertise.Key...
-
Employee Relations Specialist
2 days ago
Jersey City, New Jersey, United States The HR Source Full timeJob SummaryThe HR Source is seeking a highly skilled Employee Relations Representative to join our team. As an Employee Relations Representative, you will be responsible for providing support to the Senior Employee Relations Executive in a wide range of duties related to employee relations.Key ResponsibilitiesEmployee Relations Support: Provide assistance in...
-
Jersey City, New Jersey, United States Kuehne Nagel Full timeAre you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Jersey City location is looking for a new Global Sea Logistics Customer Engagement Specialist to join our Sea Logistics team. Your Role Our Global Sea Logistics Customer Engagement Specialist position plays a crucial role...
-
Customer Care Specialist in Sea Logistics
2 weeks ago
Jersey City, New Jersey, United States Kuehne + Nagel Full timeSea Logistics Customer Care Specialist Are you ready to embark on a rewarding career with a top-tier logistics organization? At Kuehne+Nagel, we are seeking a dedicated Customer Care Specialist to enhance our Sea Logistics division. YOUR ROLE As a vital member of our Sea Logistics team, you will be instrumental in ensuring that every client interaction is...
-
Nacora Customer Service Specialist
1 week ago
Jersey City, New Jersey, United States Kuehne+Nagel Full timeNacora Customer Service SpecialistWe are seeking a highly skilled Logistics Customer Service Specialist to join our team at Kuehne+Nagel in Jersey City. This role offers a unique opportunity to launch your career and be part of a dynamic global work environment.About the RoleOrganize, manage, and service companies within the Kuehne + Nagel group, including...
-
Sea Logistics Customer Care Specialist
2 days ago
Jersey City, New Jersey, United States Kuehne+Nagel Full timeJob Summary:Kuehne+Nagel is seeking a highly skilled Customer Care Specialist to join our team. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Assist customers with inquiries and issues regarding shipments and logistics operations.Maintain accurate...
Customer Relations Specialist, DNA
2 months ago
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.
Our services span collectible coins, trading cards, Funko Pops, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.
We're looking for a Customer Relations Specialist to join our PSA DNA Customer Relations team. The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 2 years of strong customer service skills within a customer service environment, problem-solving skills, keen attention to detail, and excellent communication skills.
You'll report to the Customer Relations Supervisor and work from our Jersey City, NJ corporate office.
What You'll Do:
- Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
- Collaborates with Operations and other departments to find appropriate solutions for customer responses
- Provides accurate, valid, and complete information by using the department protocols to our customers
- Resolves queries by clarifying the customer's issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
- Maintains accounts by processing customer adjustments
- Continuously updates department spreadsheet of incoming orders
- Escalate unresolved issues to the appropriate lead/supervisor
Who You Are:
- High school diploma or equivalent; college degree preferred
- You will have at least 2 years of Customer Service experience
- You will have strong problem-solving skills
- You will have excellent communication skills
- You will have excellent listening skills and an empathetic voice and manner
- Organized, detail oriented, and possess strong interpersonal skills
- Knowledgeable in Microsoft Word, Excel, and Outlook
Physical Requirements:
- Sitting
- Walking
- Standing
- Bending neck
- Hand Use
Hourly Rate: The reasonable estimated hourly rate for this position is $20.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Reasons To Join Us:
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for ten company-paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team-building activities
Candidates must be authorized to work in the United States.
Collectors may use e-verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
Explore other available openings at