Guest Services Supervisor

1 month ago


Las Vegas, Nevada, United States MGM Resorts International Full time

PRIMARY PURPOSE:

This position is responsible for oversight of our front-of-house team working in one of our world-renowned venues.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Assist Manager with basic floor duties of management, pre-event briefings with event staff in accordance with direction and information from department leadership, schedule staff based on event need and oversight from department leader
  • Complete pre/post event reports and equipment, ensure that all equipment is checked out/in appropriately
  • Identify and report any safety concerns
  • Monitor and maintain inventory and stock of all equipment and supplies
  • Monitor staff and vendors interactions with guests at all events to ensure high levels of service
  • Review and recommend event operational policies and procedures for the department
  • Supervise the Guest Services Desk and its functions; conduct performance review of staff to include disciplinary action and provide leadership and guidance to staff and vendors
  • Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

  • General knowledge of mathematical skills including addition, subtraction, multiplication and division
  • Able to effectively communicate in English, in both written and verbal forms
  • Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
  • Able to lead and mentor a team
  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
  • Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

  • High school diploma or equivalent
  • One (1) year of experience with customer service
  • Work varied shifts, to include weekends and holidays

PREFERRED:

  • Four (4) years of experience in entertainment
  • Experience using the internet, MS Office, Word and Excel
  • Experience supervising teams of ten (10) or more
  • Experience working in an entertainment facility

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