Guest Services Representative

4 weeks ago


Las Vegas, Nevada, United States MGM Resorts International Full time
Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.PRIMARY PURPOSE: As a Guest Services Representative, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far beyond their stay with us.PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
  • Provides memorable service consistent with the property's core service standards and brand attributes. Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls.
  • Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests to maximize revenue opportunities.
  • Multitask while recording guest information into multiple reservation systems, while ensuring maximum data integrity and accuracy
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
  • Work with Management to develop skills and evaluate individual performance and make efforts to improve performance where the need has been indicated
  • Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction.
  • Collaborate with all other departments to ensure a smooth response to guest requests
  • Perform other job‐related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Able to effectively communicate in English, in both written and verbal forms
  • Ability to handle all situations calmly and professionally
  • Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
  • Ability to multi‐task and work well in a fast paced, team‐oriented environment
  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
  • Effective listening abilities with strong judgment skills
  • Knowledge of accommodations room capacities and amenities
  • Excellent customer service skills and interpersonal skills
  • Maintain a professional, neat and well‐groomed appearance adhering to company standards ​

MINIMUM REQUIREMENTS:

  • High school diploma or equivalent
  • Work varied shifts, to include weekends and holidays

PREFERRED:

  • Post‐secondary education
  • One (1) year face to face guest service experience
  • Bilingual, with English as the primary or secondary language
  • Experience in a similar resort setting
  • Knowledge of Opera, HOTSos, AMCOM, NEC or Avaya

  • Guest Service Agent

    4 weeks ago


    Las Vegas, Nevada, United States Waldorf Astoria Las Vegas Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...


  • Las Vegas, Nevada, United States MGM Resorts International Full time

    PRIMARY PURPOSE:This position is responsible for oversight of our front-of-house team working in one of our world-renowned venues.PRINCIPAL DUTIES AND RESPONSIBILITIES:Assist Manager with basic floor duties of management, pre-event briefings with event staff in accordance with direction and information from department leadership, schedule staff based on...


  • Las Vegas, Nevada, United States MGM Resorts International Full time

    POSITION PURPOSE: It is primary responsibility of the Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.PRINCIPAL DUTIES AND...


  • Las Vegas, Nevada, United States Residence Inn Las Vegas Hughes Center Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Las Vegas Hughes Center, 370 Hughes Center Drive, Las Vegas, Nevada, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want...


  • Las Vegas, Nevada, United States MGM Resorts International Full time

    ​Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.PRIMARY PURPOSE:As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and...


  • Las Vegas, Nevada, United States Residence Inn Las Vegas Convention Center Full time

    Job Number Job Category Housekeeping & LaundryLocation Residence Inn Las Vegas Convention Center, 3225 Paradise Road, Las Vegas, Nevada, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build...

  • Pool Guest Attendant

    19 hours ago


    Las Vegas, Nevada, United States MGM Resorts International Full time

    Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show stopping experiences. You will operate with a large focus on culture by...


  • Las Vegas, Nevada, United States MGM Resorts International Full time

    Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.PRIMARY PURPOSE:As a VIP Lounge Representative, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you...


  • Las Vegas, Nevada, United States MGM Resorts International Full time

    ​Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.PRIMARY PURPOSE:As a Guest Relations Specialist, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you...


  • Las Vegas, Nevada, United States Canyon Gate Country Club Full time

    Outside Services AssistantResponsible for providing the highest level of professionalism and customer service for our Members/Guests by conducting the Golf Operations outside services efficiently.This position reports directly to the Director of Golf or Head Golf Pro with indirect reporting to other Golf Professionals and Assistants.Day to Day:Provides Warm...


  • Las Vegas, Nevada, United States Bear's Best Las Vegas Full time

    Responsible for providing the highest level of professionalism and customer service for our Members/Guests by conducting the Golf Operations outside services efficiently.This position reports directly to the Director of Golf or Head Golf Pro with indirect reporting to other Golf Professionals and Assistants.Day to Day:Provides Warm Welcomes, Magic Moments...


  • Las Vegas, Nevada, United States MGM Resorts International Full time

    PRIMARY PURPOSE:As a Fountain Worker, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.PRINCIPAL DUTIES AND RESPONSIBILITIES:Take and place...


  • Las Vegas, Nevada, United States MGM Resorts International Full time

    PRIMARY PURPOSE:As an Environmental Services Attendant, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.PRINCIPAL DUTIES AND RESPONSIBILITIES:Consistently...

  • Personal Concierge

    20 hours ago


    Las Vegas, Nevada, United States Hilton Full time

    As a Personal Concierge - Sports, you would be responsible for greeting and registering guests,checking guests out of the hotel, and delivering personalized assistance to the hotel's guests from the Sports market in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for...

  • Outside Operations

    4 weeks ago


    Las Vegas, Nevada, United States teamworkonline Full time

    TPC Summerlin is a private par-72, 7,243-yard golf course located in Las Vegas, Nevada. Carved from a magnificent swath of rugged desert terrain by renowned golf course architect Bobby Weed, TPC Summerlin creates one of the most visually stunning tests of golf in Nevada. TPC Summerlin proudly hosts the PGA TOUR's Shriners Hospitals for Children Open, the...


  • Las Vegas, Nevada, United States MGM Resorts International Full time

    Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. The Front Services Manager provides direction and leadership for the property Front Services/Bells team, consistent with the MGM brand. In addition, they will provide oversight to the...


  • Las Vegas, Nevada, United States MGM Resorts International Full time

    Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.PRIMARY PURPOSE:As a VIP Lounge Assistant Manager, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you...

  • Pool Massage Therapist

    21 hours ago


    Las Vegas, Nevada, United States Waldorf Astoria Las Vegas Full time

    Pool Massage Therapist is to provide spa treatments for guests on the pool deck. All treatments will be delivered in the protocols set forth by Waldorf Astoria Las Vegas. Organizational StructureThe Pool Massage Therapist reports directly to the Assistant Director of Spa and Spa Operations Manager.Duties and Supporting ResponsibilitiesOffer the highest level...


  • Las Vegas, Nevada, United States MGM Resorts International Full time

    PRIMARY PURPOSE:It is the primary responsibility of the Convention Service Manager to ensure the complete coordination of all conventions and convention meetings working closely with hotel departments to ensure the successful planning, set‐up, and service of client's stay. All duties are to be performed in accordance with departmental and MGM Resorts...

  • Pool Massage Therapist

    19 hours ago


    Las Vegas, Nevada, United States Hilton Full time

    Pool Massage Therapist is to provide spa treatments for guests on the pool deck. All treatments will be delivered in the protocols set forth by Waldorf Astoria Las Vegas. Organizational StructureThe Pool Massage Therapist reports directly to the Assistant Director of Spa and Spa Operations Manager.Duties and Supporting Responsibilities· Offer the highest...