Quick Service Attendant

2 weeks ago

Las Vegas, Nevada, United States MGM Resorts International Full time

PRIMARY PURPOSE:

As a Fountain Worker, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Take and place order, and serve and garnish food and drinks efficiently and accurately in work area as applicable
  • Collect money, while following all proper cash handling and comp procedures
  • Maintain the cleanliness, sanitation, and the appearance of the front and back of house, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests
  • Pack and complete order as per guests' preference with any necessary condiments
  • Properly label and date products per safety and sanitation procedures
  • Perform opening and closing duties based upon shift assignment
  • Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish products as needed in work station, counters, tables, etc.
  • Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment
  • Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators and coolers, slicers and beverage machines
  • Knowledge of health, safety and sanitation regulations
  • Basic computer skills and experience with varied Point of Sale (POS) systems
  • Able to handle multiple types of information and/or perform multiple tasks
  • Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts

MINIMUM REQUIREMENTS:

  • Work varied shifts, to include weekends and holidays

PREFERRED:

  • One (1) year of experience as a food handler in a similar, high-volume, fast paced restaurant
  • One (1) year of experience of guest service experience
  • Experience working in a similar resort setting

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