Gatekeeper – Luxor Theater

PRIMARY PURPOSE:

As a showroom Gatekeeper you will be setting the stage from the moment our guests enter the lobby until the time they leave. Gatekeepers are a vital link in creating an outstanding theatrical experience our guests have come to expect. We are looking for those shinning stars who greet our guests with a smile, hear the guests needs and will go above and beyond to own their experience leaving the guests saying "WOW".

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Greet guests and interact with guests, displaying SHOW Service at all times.
• Provide excellent customer service.
• Work under guidance and follow Supervisor's direction and needs.
• Show guests to seats and attend to their needs.
• Adhere to the policies, practices and procedures of the property and department.
• Watch stations throughout the show to monitor guest behaviors including picture taking, camcorders and disrupting of the show.
• Handle guest complaints.
• Be knowledgeable of showroom layout
• Monitor doors, guest entry and exit.
• Monitor specific seating areas (VIP, General Admission, etc.) and direct guests to their area based on their purchased ticket
• Assist the performance through the accurate and timely preset and execution of production cues throughout the theater including the placement, retrieval, management, and handoff of props, escorting pre-selected and ad hoc audience participants during the show, prepping the house during changeover between performances
• Maintain awareness of all the property restaurants, services, shows, events and property amenities
• Keep leadership apprised of all unusual situations, customer concerns, and other irregularities as required
• Perform all duties as deemed necessary for the success of the department.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to effectively communicate in English, in both written and verbal forms
• Ability to read and write proficiently to evaluate reports, correspondence and statistical information
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Work varied shifts, to include weekends and holidays

PREFERRED:

• Previous theatre or box office experience.
• Previous experience with two way radio.
• Front of house experience in a theatrical environment
• Experience presetting and executing cues
• Experience working in a similar resort setting