Current jobs related to Manager, Customer Success - Remote, Oregon - Level Access

  • Customer Success Manager

    7 days ago

    Remote, Oregon, United States NICE Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at NICE. As a key member of our customer-facing team, you will be responsible for securing long-term adoption and relationships with our customers, as well as driving growth and expansion of their accounts.Key ResponsibilitiesManage a portfolio of...

  • Customer Success Manager

    2 weeks ago

    Remote, Oregon, United States NICE Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at NICE. As a key member of our customer-facing team, you'll be responsible for driving long-term adoption and relationships with our customers.Your primary focus will be on managing a portfolio of accounts, identifying opportunities for growth and expansion, and providing...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Egnyte Full time

    About the RoleWe are seeking a seasoned professional to lead our Customer Success team in the Financial Services sector. As a Manager of Customer Success, you will be responsible for driving engagement with our top financial clients, developing strategic relationships with key accounts, and overseeing a team of Customer Success Managers focused on the...

  • Customer Success Manager, Enterprise Automotive

    2 days ago

    Remote, Oregon, United States Conversica Full time

    ResponsibilitiesDevelop a trusted advisor relationship with our automotive customers' leaders and executive sponsors, advising and deploying lead handling and demand gen strategies leveraging AI and Automation.Understand the customer's business objectives and advise on product usage to achieve desired goals and results.Track customer activity to identify...

  • Account Manager

    3 weeks ago

    Remote, Oregon, United States VIVIO Health Full time

    Job DescriptionCompany OverviewVIVIO Health is a Public Benefit Corporation that utilizes data and technology to deliver superior health outcomes for individuals while reducing pharmacy benefit costs for our employer customers.Mission and ImpactWe are on a mission to revolutionize the way pharmacy benefits are delivered. Our evidence-based, data-driven...

  • Customer Success Manager, Enterprise Automotive Specialist

    2 weeks ago

    Remote, Oregon, United States Conversica Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Conversica. As a key member of our organization, you will be responsible for driving customer success and growth across our automotive portfolio.ResponsibilitiesDevelop and maintain trusted advisor relationships with our automotive customers' leaders...

  • Customer Success Intern

    2 weeks ago

    Remote, Oregon, United States Workiva Inc. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Success Intern to join our team at Workiva Inc. As a key member of our Customer Success team, you will play a critical role in providing exceptional service to our customers, creating and implementing customer documents using industry-leading software, and collaborating with...

  • Associate Account Manager

    5 days ago

    Remote, Oregon, United States VIVIO Health Full time

    Job Title: Associate Account Manager - Customer SuccessAt VIVIO Health, we're revolutionizing the way pharmacy benefits are delivered. As an Associate Account Manager - Customer Success, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist in the management of VIVIO's customers, providing...

  • Customer Success Intern

    1 week ago

    Remote, Oregon, United States Workiva Inc. Full time

    About the RoleThe Customer Success Intern will support the Customer Success team by providing excellent service, document setup, and collaboration. This person will create, implement, and tag customer documents using Wdesk to meet their document setup needs.Key ResponsibilitiesCreate and implement customer documents using industry leading softwareCollaborate...

  • Senior Vice President of Customer Success

    1 month ago

    Remote, Oregon, United States insightsoftware Full time

    Senior Vice President of Customer Success Full-time Company Overview insightsoftware is a worldwide leader in delivering comprehensive solutions tailored for the Office of the CFO. We understand that a successful business strategy is rooted in accessible financial information. Our offerings span financial planning and analysis (FP&A), accounting, and...

  • Senior Vice President of Customer Success

    4 weeks ago

    Remote, Oregon, United States insightsoftware Full time

    Senior Vice President of Customer Success Full-time Company Overview insightsoftware is a worldwide leader in delivering comprehensive solutions tailored for the Office of the CFO. We believe that an actionable business strategy is rooted in accessible financial data. Our offerings span financial planning and analysis (FP&A), accounting, and...

  • Client Success Strategist

    4 weeks ago

    Remote, Oregon, United States NICE Full time

    At NICE, we continuously push the boundaries of what's possible. Our ambition drives us to be innovators and leaders in our field. If you share our passion for excellence, we have an exciting opportunity for you.What does the role entail?We recognize that exceptional customer experiences are built on strong relationships. As a Customer Success Manager at...

  • Client Success Specialist

    1 month ago

    Remote, Oregon, United States NICE Full time

    At NICE, we continuously push the boundaries of what is possible. Our ambition drives us to be innovators and leaders in our field. If you share our passion for excellence, we have an exciting career opportunity for you.What does the role entail?We understand that exceptional customer experiences are built on strong relationships. As a Customer Success...

  • Audiology Customer Support Expert

    1 month ago

    Remote, Oregon, United States Sonova Full time

    Remote | United States Monday - Thursday 10:30am-7pm CST and Friday 10am-6:30pm CST Audiology Technical Support Specialist In a world where sound matters, our mission is to provide meaningful solutions. As a premier provider of advanced hearing care products, we are more than just a manufacturer; we are a dedicated team focused on enhancing the joy of...

  • Customer Support Engineer

    4 weeks ago

    Remote, Oregon, United States Grafana Labs Full time

    Position Overview: As a Support Engineer at Grafana Labs, you will play a crucial role within our expanding Customer Experience team. Your primary responsibility will be to deliver specialized assistance to our customers, focusing on the comprehensive observability stack, which includes front-end Grafana panels, metrics, logs, and traces. Key...

  • Client Relationship Manager

    3 weeks ago

    Remote, Oregon, United States NICE Full time

    About the RoleNICE is a global leader in customer experience solutions, and we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving long-term adoption and relationships with our customers.Key ResponsibilitiesManage a portfolio of customer accounts to...

  • Senior Vice President of Customer Engagement and Growth

    4 weeks ago

    Remote, Oregon, United States insightsoftware Full time

    Senior Vice President of Customer Engagement and Growth Full-time Company Overview insightsoftware is a leading global provider of integrated solutions tailored for the Office of the CFO. We are committed to ensuring that actionable business strategies are supported by accessible financial data. Our offerings span financial planning and analysis...

  • Enterprise Sales Manager

    4 weeks ago

    Remote, Oregon, United States Nextiva Full time

    Transforming Customer Interactions for a New Era. At Nextiva, we are pioneering a revolutionary platform that integrates team collaboration and customer engagement seamlessly. Our innovative approach, powered by artificial intelligence and driven by exceptional talent, is reshaping the landscape of customer experiences. Our organizational culture is...

  • Medicaid Customer Support Specialist

    4 weeks ago

    Remote, Oregon, United States Conduent State Healthcare, LLC Full time

    Position Overview:As a Medicaid Customer Support Specialist, you will play a crucial role in assisting individuals with their health benefits inquiries. This position is fully remote and offers a competitive hourly wage of $16.50, along with comprehensive training and equipment provided.Key Responsibilities:- Handle a variety of inbound calls from Medicaid...

  • Virtual Customer Support Specialist

    1 month ago

    Remote, Oregon, United States Conduent Commercial Solutions, LLC Full time

    About Conduent Commercial Solutions, LLC: At Conduent, we provide essential services and solutions for leading Fortune 100 companies and numerous government entities, striving to achieve outstanding results for our clients and the communities they serve. Position Overview: As a Virtual Customer Support Specialist, you will play a vital role in assisting...

Manager, Customer Success

3 months ago

Remote, Oregon, United States Level Access Full time

Level Access is a leading accessibility solutions provider, dedicated to ensuring digital equality for all individuals. We are seeking a highly energetic and motivated leader in Customer Success to join our dynamic Customer Experience team

As Manager of Customer Success at Level Access, you will be responsible for leading a team of Customer Success Managers (CSM's) to ensure customers achieve their desired outcomes while using our products and services. The role focuses on customer satisfaction, retention, reducing churn, driving high adoption of products and services, fostering strong relationships and working cross-functionally with other departments to drive success.

Key Responsibilities:

Team Leadership

  • Lead, mentor and develop a team of Customer Success Managers with a customer-focused mentality.
  • Provide hands on coaching and mentoring to team members on strategies and tactical plans to achieve customer advocacy and trusted advisor status.
  • Conduct regular team meetings and one-on-one sessions to provide feedback and support.
  • Monitor team performance, set goals and implement strategies to achieve departmental objectives.
  • Mentor the team to be long term oriented with customer and constantly looking for opportunities to build loyalty by demonstrating value for the customer.
  • Identify and implement opportunities for process improvement and efficiency.
  • Handle conflicts constructively and reach agreements on critical issues.
  • Accept responsibility for team outcomes, both successes and failures.

Customer Relationship Management

  • Develop and maintain strong relationships with key customers.
  • Enable the team to ensure customers achieve their desired outcomes using our solutions.
  • Act as an escalation point for customer issues, ensuring timely and effective resolution

Customer Success Strategy

  • Develop and implement strategies to improve customer experience, retention and growth.
  • Analyze customer data to identify trends and opportunities for improvement.
  • Collaborate with cross functionally to align on customer success initiatives.
  • Define and operationalize an enhanced customer lifecycle to grow future lifetime value through higher/deeper product adoption, customer satisfaction, NPS, and overall health scores.
  • Create reporting and dashboards to measure results against KPI targets, along with the associated cadence.
  • Develop and implement customer success strategies and best practices

Requirements:

  • Bachelor's degree and at least 10 years of experience at a SaaS company, and at least five years of leadership experience.
  • A track record of leading a customer success team to consistently achieve and exceed revenue, customer satisfaction, churn and retention goals.
  • Experience with frontline executive level customer communication, management and negotiations of operational issues and escalations.
  • Outstanding business judgment, interpersonal, collaboration and team building skills.
  • Superb written and verbal communication skills and a demonstrated ability to collaborate across multiple functions and geographies while delivering meaningful, high-impact results.
  • Experience as a thought leader with an ability to influence outcomes and quickly turn data into business insights.

Application Process

If you are looking to contribute to a dynamic and fast-paced environment while growing your career in Customer Experience, we invite you to apply for this exciting opportunity with Level Access This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.