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Front Desk Assistant Manager

4 months ago

Portland, Oregon, United States Portland State University Full time

Equal Opportunity Employer/Veterans/Disabled

Portland State University

Position Details
Position Details Proposed Start Date06/03/2024Classification TitleAdministrative SupportRankN - No RankWorking TitleFront Desk Assistant ManagerDepartment AUX University Place Conf CtrPosition NumberD92001RepresentationUU - Unclassified UnrepresentedRenewableRenewableEnd date, if applicable Position FTE1.0Tenure StatusN - not applicable

Position Summary Brief Description of PSU/School/DeptUniversity Place Hotel and Conference Center is owned, operated and located on the campus of Portland State University :
The hotel has 234 Guest Rooms (two Junior Suites and one Executive Suite). The Conferences & Events Center has ten conference and event spaces including an 1800 square foot and a 4000 square foot ballroom, and a hotel restaurant, the Viking House Bar & Grill.

Position SummaryThe Front Desk Assistant Manager collaborates with the Front Desk Manager to optimize front desk operations. As the front desk is the hub of the hotel and where lasting impressions are made, the person in this position must be cognizant of their leadership by example and consistently demonstrate a spirit of hospitality. This includes when problem solving, resolving conflicts, and following through on guest and employee needs.

In order to focus on smooth daily operations, the person in this position will work at the front desk regularly. Other duties include assisting with hiring, training, coaching, counseling, one-on-one employee meetings, and evaluations.

This role requires the willingness and availability to work any shift, so learning Night Audit and Night Porter roles will be an important part of training, in order to be a resource for filling in if/when needed.Minimum Qualifications
  • Experience training others on computers and various software programs
  • At least two years with accurate cash handling and billing
  • Availability to work any shift in a 24/7 facility, including evenings, weekends, holidays, and occasional overnight shifts
  • Proven ability follow through on items from day to day, week to week, etc.
  • Ability to clearly communicate in English with a diverse population in person, by telephone, and in writing (email)
  • Mobility to assist guests throughout the property
  • Occasionally stoop, bend, lift, push and carry items up to 50lbs
  • Hearing: perceive and differentiate sounds in a busy lobby area, exchange information through verbal communication
Preferred Qualifications
  • Lead or Supervisory experience
  • Night Audit experience
  • OPERA experience
Key Cultural Competencies
  • Create an environment that acknowledges, encourages, and celebrates differences.
  • Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
  • Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
  • Adhere to all of PSU's policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental StewardshipContributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.Work Days/HoursSunday to Saturday, 40 hours per week. Varying days and shifts.Total Compensation Range & Benefits StatementSalary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity.

The starting annual salary for this position will be $43,512, but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR.

An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools :

Please visit our total compensation calculator to see the full value of our benefits package :

Search Details Posting Close DateProjected Close Date for PostingOpen Until FilledApplication screening begins05/14/2024Quick

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you available to work any shift in a 24/7 schedule, including evenings, weekends, holidays and an occasional Night Audit shift?
    • Yes
    • No
  2. * How did you first find out about this position?
    • PSU Website
    • HERCJobs
    • Urban League of Portland
    • Hispanic Metropolitan Chamber
    • Oregon Employment Department
    • Social Media
    • Person Referral
    • Career Builder
    • Glass Door
    • Other - Please describe in the next Question
  3. If you selected Other, please describe. (Open Ended Question)


Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. Professional References
Optional Documents

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