![teamworkonline](https://contents.bebee.com/companies/us/teamworkonline/avatar-zYLiS.png)
Guest Services Manager| Iowa Events Center
4 weeks ago
Overview
Guest Services Manager is responsible for scheduling and all departmental activities pertaining to Guest Services, Police, move in/out, and First Aid event staffing. Position is accountable for providing a safe and enjoyable arena environment for guests and staff and serves as on-site Manager for most events. Ensures that staff has appropriate knowledge and tools, through teaching and quality control, in order to attain service goals set by company and department.
This role pays a yearly salary of $50,000 to $55,000.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until September 20, 2024
Responsibilities
Manages all Guest Service activities for events at Iowa Events Center to ensure high level of guest satisfaction in all pertinent areas of event experienceDevelops, maintains and implements all training activities for part time employees within the Guest Services staff; this includes public speaking, teaching large audiences as requiredResponsible for interviewing, hiring, and training department employeesPlan, assign and direct workload for all Guest Services and phone operator staffAct as facility contact for all event related complaints, including but not limited to, answering incoming emails, calls, and event concernsParticipate in formulating, administrating and developing policies and long- range goals/objectives for the Guest Services departmentPrepare staffing estimates and complete settlement bills for accounting when necessaryEnsure employee schedules are entered timely into timekeeping system; making any updates to schedules and/or payroll sheets as neededTrack attendance of staff according to Attendance Policy. Partner with HR / Director for any disciplinary requiredResponsible for scheduling and ensuring Events department is staffed appropriately based on estimates; coordinating with contacts from Security, Police and First Aid departmentsAct as Event Manager for events as needed; perform all related functions as requiredBe present for majority of Wells Fargo Arena eventsImplement disciplinary procedures with staff as neededProvide excellent customer service assistance to internal and external clientsQualifications
Bachelor's degree from an accredited college or university with major course work in facility management, management, business administration or related field preferred.3-5 years' supervisory experience in similar field or in customer service industryExemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously Must have demonstrated ability to perform effectively under stressful situationsTraining or knowledge in crisis management strongly preferredKnowledge of supervisory skills including how to motivate, support and involve employees in accomplishing goals and objectivesMust have a demonstrated ability to function in a fast paced, high-pressure environment Must be available to work a flexible schedule including long hours, nights, weekends and holidays as event needs requireAbility to communicate clearly and concisely in the English language, both orally and in writingMust be detail oriented, have strong organizational skills, and demonstrated interpersonal skillsProficient computer skills in a Windows format including experience with Outlook, Word, Power Point, Excel and Publisher. E-Time Timekeeping knowledge preferred but not required.-
Des Moines, Iowa, United States teamworkonline Full timeOverviewA Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Iowa Events Center. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including;...
-
Event Guest Services Representative
7 days ago
Des Moines, Iowa, United States Oak View Group Full timeJoin Our Guest Services TeamAre you detail-oriented and committed to delivering outstanding guest experiences? We are seeking a Guest Services Representative to enhance our operations at the Iowa Events Center. In this role, you will be essential in ensuring the well-being and satisfaction of attendees during various events.Key Responsibilities:Deliver...
-
Event Guest Services Associate
2 days ago
Des Moines, Iowa, United States Oak View Group Full timeWelcome to Oak View GroupAre you detail-oriented with a strong commitment to delivering outstanding guest experiences? We are seeking a Guest Service Attendant to enhance our operations at the Iowa Events Center. In this role, you will be instrumental in ensuring the safety and satisfaction of our attendees during various events.Key Responsibilities:Deliver...
-
Event Guest Services Representative
7 days ago
Des Moines, Iowa, United States Oak View Group Full timeWelcome to Oak View GroupAre you detail-oriented with a strong commitment to delivering outstanding guest experiences? We are seeking a Guest Services Representative to enhance our operations at the Iowa Events Center. In this role, you will be instrumental in ensuring the comfort and safety of attendees during various events.Key Responsibilities:Deliver...
-
Senior Event Manager| Iowa Events Center
3 weeks ago
Des Moines, Iowa, United States teamworkonline Full timeOverviewThe Senior Event Manager will manage all aspects of assigned events from advance planning stages through the end of the event; train, schedule and supervise all event related staff, as well as oversee building security and parking issues and interact with local public safety officials to ensure events run smoothly; coordinate communication between...
-
Event Guest Services Representative
1 day ago
Des Moines, Iowa, United States Oak View Group Full timeWelcome to Oak View GroupAre you detail-oriented with a strong commitment to delivering outstanding guest experiences? We are seeking a dedicated Guest Services Representative to enhance our operations at the Iowa Events Center. In this role, you will be instrumental in ensuring the comfort and safety of attendees during various events.Key...
-
Building Coordinator| Iowa Events Center
4 weeks ago
Des Moines, Iowa, United States teamworkonline Full timeOverviewThe Building Coordinator is an event-driven support position that provides physical support and oversees projects and employee productivity in the areas of housekeeping, show care, room sets, event teardown, arena conversions, convention services, and grounds maintenance at the Iowa Events Center. The Building Coordinator leads small crews of part...
-
Parking Lot Attendant|Part-time| Iowa Events Center
3 months ago
Des Moines, Iowa, United States teamworkonline Full timeOverviewParking Attendant is an on-call, per event employee who assists in direction of customers in and around the Iowa Events Center parking lots during events. This position is responsible for handling a high volume of cash and credit transactions in a responsible manner. This employee must have excellent attendance to ensure the success of the Parking...
-
Event Services Associate
1 day ago
Des Moines, Iowa, United States Oak View Group Full timeWelcome to Oak View GroupAre you detail-oriented with a strong commitment to outstanding customer service? We are seeking a dedicated Event Services Associate to enhance the experience of our guests at the Iowa Events Center. In this role, you will be essential in ensuring guest safety and satisfaction during various events.Key Responsibilities:Deliver...
-
Premium Seating Coordinator| Iowa Events Center
3 weeks ago
Des Moines, Iowa, United States teamworkonline Full timeOverviewUnder the direction of the Director of Partnerships, the Partnerships & Premium Seating Coordinator is responsible for supporting the partnerships team through the sales and partnership execution process by assisting in execution of sponsorships, assisting in the day-of-event premium seating experience, and helping to maintain and grow client...
-
Catering Sales Manager| Iowa Events Center
1 month ago
Des Moines, Iowa, United States teamworkonline Full timeOverviewThe Catering Sales Manager will be responsible for generating, managing and coordinating in-house catering sales and initiating, directing and implementing marketing functions. The Catering Sales Manager will also independently manage and oversee all aspects of in-house groups. This role will pay a salary of $45,000 to $50,000. For FT roles:...
-
Community Living Service Manager
7 days ago
Des Moines, Iowa, United States Lutheran Services in Iowa Full timeOverviewIf you are seeking a fulfilling career that positively influences the lives of individuals, Lutheran Services in Iowa is eager to welcome you. Position SummaryWe are in search of a committed and dynamic full-time Service Coordinator to manage our Hourly Supported Living Community (SCL) program. This role will oversee the SCL services across various...
-
Des Moines, Iowa, United States teamworkonline Full timeOverviewThe Concessions Supervisor is responsible for overseeing the operation of the concession stands and warehouse areas including the cashiers, cooking, warehouse, and prep areas. The Concessions Supervisor will oversee stands cleanliness/neatness, product quality, customer service, stand safety, food safety, and alcohol service. Employee is also...
-
Community Living Service Manager
7 days ago
Des Moines, Iowa, United States Lutheran Services in Iowa Full timePosition OverviewIf you are seeking a fulfilling career that positively influences the lives of individuals, Lutheran Services in Iowa is eager to welcome you. Role SummaryWe are in search of a passionate and proactive full-time Service Coordinator to manage our Hourly Supported Living Community (SCL) program. This role encompasses oversight of the Hourly...
-
Neuro-Endovascular Surgery Position in Iowa
7 days ago
Des Moines, Iowa, United States The Iowa Clinic Full timeThe Iowa Clinic is actively searching for a Board Certified/Board Eligible Neuro-Endovascular Surgeon to join its esteemed Neurosurgery Department, which is part of one of the largest physician-owned multi-specialty clinics in the Midwest.Qualifications:Completion of a Neurosurgery residency and an Endovascular Neurosurgery fellowship is mandatory; ABNS...
-
Community Living Service Manager
2 days ago
Des Moines, Iowa, United States Lutheran Services in Iowa Full timeJob OverviewIf you are passionate about making a meaningful difference in the lives of individuals with disabilities, Lutheran Services in Iowa is seeking a dedicated professional. We are currently looking for a full-time Service Coordinator to manage our Hourly Supported Living Community (SCL) program.This role involves overseeing the SCL services across...
-
Iowa Neuro-Endovascular Surgery Position
7 days ago
Des Moines, Iowa, United States The Iowa Clinic Full timeThe Iowa Clinic is in search of a Board Certified/Board Eligible Neuro-Endovascular Surgeon to join the Neurosurgery Department within one of the largest physician-owned multi-specialty clinics in the Midwest.Qualifications:Completion of a Neurosurgery residency and an Endovascular Neurosurgery fellowship is mandatory; ABNS board certification or eligibility...
-
Iowa Neuro-Endovascular Surgery Position
7 days ago
Des Moines, Iowa, United States The Iowa Clinic Full timeThe Iowa Clinic is actively searching for a Board Certified/Board Eligible Neuro-Endovascular Surgeon to join its esteemed Neurosurgery Department, part of one of the largest physician-owned multi-specialty clinics in the Midwest.Qualifications:Completion of a Neurosurgery residency and an Endovascular Neurosurgery fellowship is mandatory; ABNS board...
-
Iowa Neuro-Endovascular Surgery Position
7 days ago
Des Moines, Iowa, United States The Iowa Clinic Full timeThe Iowa Clinic is in search of a Board Certified/Board Eligible Neuro-Endovascular Surgeon to enhance the Neurosurgery Department within one of the largest physician-owned multi-specialty clinics in the Midwest.Qualifications:Completion of a Neurosurgery residency and an Endovascular Neurosurgery fellowship is mandatory; ABNS board certification (or...
-
Gynecologic Oncology Position in Iowa
7 days ago
Des Moines, Iowa, United States The Iowa Clinic Full timeThe Iowa Clinic is in search of a Board Certified/Board Eligible Gynecologic Oncologist to enhance an already established practice within one of the largest physician-owned multi-specialty clinics in the Midwest.Key Features:Become part of a well-established and busy practice.Manage an average of 12-15 new patients weekly.Participate in a call schedule of...