Guest Services Manager| Iowa Events Center

4 weeks ago

Des Moines, Iowa, United States teamworkonline Full time

Overview

Guest Services Manager is responsible for scheduling and all departmental activities pertaining to Guest Services, Police, move in/out, and First Aid event staffing. Position is accountable for providing a safe and enjoyable arena environment for guests and staff and serves as on-site Manager for most events. Ensures that staff has appropriate knowledge and tools, through teaching and quality control, in order to attain service goals set by company and department.

This role pays a yearly salary of $50,000 to $55,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until September 20, 2024

Responsibilities

Manages all Guest Service activities for events at Iowa Events Center to ensure high level of guest satisfaction in all pertinent areas of event experienceDevelops, maintains and implements all training activities for part time employees within the Guest Services staff; this includes public speaking, teaching large audiences as requiredResponsible for interviewing, hiring, and training department employeesPlan, assign and direct workload for all Guest Services and phone operator staffAct as facility contact for all event related complaints, including but not limited to, answering incoming emails, calls, and event concernsParticipate in formulating, administrating and developing policies and long- range goals/objectives for the Guest Services departmentPrepare staffing estimates and complete settlement bills for accounting when necessaryEnsure employee schedules are entered timely into timekeeping system; making any updates to schedules and/or payroll sheets as neededTrack attendance of staff according to Attendance Policy. Partner with HR / Director for any disciplinary requiredResponsible for scheduling and ensuring Events department is staffed appropriately based on estimates; coordinating with contacts from Security, Police and First Aid departmentsAct as Event Manager for events as needed; perform all related functions as requiredBe present for majority of Wells Fargo Arena eventsImplement disciplinary procedures with staff as neededProvide excellent customer service assistance to internal and external clients

Qualifications

Bachelor's degree from an accredited college or university with major course work in facility management, management, business administration or related field preferred.3-5 years' supervisory experience in similar field or in customer service industryExemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously Must have demonstrated ability to perform effectively under stressful situationsTraining or knowledge in crisis management strongly preferredKnowledge of supervisory skills including how to motivate, support and involve employees in accomplishing goals and objectivesMust have a demonstrated ability to function in a fast paced, high-pressure environment Must be available to work a flexible schedule including long hours, nights, weekends and holidays as event needs requireAbility to communicate clearly and concisely in the English language, both orally and in writingMust be detail oriented, have strong organizational skills, and demonstrated interpersonal skillsProficient computer skills in a Windows format including experience with Outlook, Word, Power Point, Excel and Publisher. E-Time Timekeeping knowledge preferred but not required.

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