Bilingual Mortgage Assistance SPOC

3 weeks ago


Phoenix, Arizona, United States Valon Full time

Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one's mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

The Default Servicing team resolves mortgages in default and manages all default-related processes at Valon. This team is also central to the broader mortgage ecosystem, preventing foreclosures and minimizing losses for investors. Transparency and financial literacy are crucial to our people, processes, and products. We strive to help homeowners who need additional support to keep their dreams of homeownership alive.

We're seeking a Bilingual Mortgage Assistance SPOC to serve as the primary point of contact for homeowners who are in default. The ideal candidate enjoys tackling complex problems.

Complete assigned queues in a timely manner.
Communicate with clients regarding delinquent borrowers and default milestones, including, but not limited to, bankruptcy, foreclosure, loss mitigation, collections, customer server, and/or general default servicing and portfolio inquiries.
Respond in a timely manner to client/investor, homeowner, and/or internal inquiries in compliance with SLAs and RESPA, state, and federal guidelines.
Respond to foreclosure attorneys regarding bidding instructions, account status updates, payoff and reinstatement quotes, and/or general account inquiries.
Evaluate homeowners' eligibility for mortgage assistance plans.
Negotiate workout agreements and draft trial, repayment, and/or forbearance plans and/or loss mitigation agreements as needed.
Monitor pre-foreclosure and foreclosure populations, mortgage assistance production reports, and other default-related reports as assigned.

Previous experience in handling escalated delinquent accounts.
Previous bankruptcy and/or foreclosure experience.
Bachelor's degree.
Exceptional organizational skills.
Ability to work with minimal supervision in a fast-paced environment.
Active MLO state licenses in NMLS.

1+ years of experience in collections and/or loss mitigation.
Previous experience in mortgage servicing, portfolio management, national real estate management, and/or default servicing.
Previous experience in GSE servicing including, but not limited to, loan modifications and forbearances.
Bilingual proficiency in English and Spanish.
Exceptional oral and written communication skills.
Strong problem-solving abilities.
Strong multitasking abilities.
Attention to detail.
Ability to obtain and maintain MLO licenses throughout tenure with the company.

On-site

Competitive salary and a 401(k) plan—with a 4% annual match
No weekends or late nights required
17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays
We'll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support
In-office snacks and drinks (and Bagel Fridays)
We set new employees up for success with our company-wide New Hire Orientation Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)



  • Phoenix, Arizona, United States Churchill Mortgage Full time

    Churchill Mortgage is seeking a dedicated Mortgage Lending Support Specialist to become an integral part of our high-performing team, assisting our mortgage loan origination professionals. This role demands a distinctive combination of sales acumen and exceptional customer service abilities, alongside the capacity to oversee loan files throughout the entire...


  • Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewPosition Summary:The Mortgage Client Support Representative plays a crucial role in enhancing customer satisfaction within a call center setting, specifically focusing on Consumer Direct Lending. In this capacity, you will serve as the primary point of contact for consumers, assisting them throughout the loan origination journey following their...


  • Phoenix, Arizona, United States TEKsystems Full time

    Mortgage Customer Experience (CSR Team) On-site Role in Phoenix, AZ - M-F | $ to $ hour Key Highlights: This is a full-time, on-site position. The Customer Experience Specialist serves as an entry-level customer service representative within a call center setting. Advantages of the Position: Opportunity to work with one of the leading mortgage...


  • Phoenix, Arizona, United States TEKsystems Full time

    Mortgage Customer Experience Specialist On-site Role in Phoenix, AZ - M-F | $ to $ hour Position Overview: This role is an entry-level position within the Customer Experience team, focusing on delivering exceptional service in a call center setting. Key Highlights: Full-time, Monday to Friday schedule. Engage with customers to enhance their...


  • Phoenix, Arizona, United States TEKsystems Full time

    Mortgage Customer Experience (CSR team) On-site Role - M-F | Competitive Hourly Rate Position Overview: This role is a vital entry-level position within the Customer Experience team, functioning in a dynamic call center atmosphere. Key Benefits: Work with one of the leading mortgage providers in the nation Comprehensive benefits starting on the...


  • Phoenix, Arizona, United States Sunflower Bank, N.A. Full time

    About the RoleWe are seeking a highly skilled Mortgage Loan Originator to join our team at Sunflower Bank, N.A. as part of our Mortgage Division. As a Mortgage Loan Originator, you will be responsible for developing leads and originating mortgage loans through various channels.Key ResponsibilitiesClient Interaction: Interview mortgage loan applicants and...


  • Phoenix, Arizona, United States Achieve Full time

    Company OverviewAchieve is a prominent digital personal finance organization dedicated to empowering individuals to transition from financial struggle to success through innovative and customized financial solutions.Utilizing proprietary data and analytics, we tailor our offerings to support our members at every stage of their financial journey, including...


  • Phoenix, Arizona, United States Arizona Central Credit Union Full time

    Position OverviewArizona Central Credit Union: Recognized Among the Top 10 Credit Unions in ArizonaArizona Central Credit Union is committed to providing an extensive benefits package, which includes medical, dental, vision, a 401k plan with up to a 6% match, an employee assistance program, and more.Key Responsibilities:Originate real estate mortgage loans...


  • Phoenix, Arizona, United States Arizona Central Credit Union Full time

    Arizona Central Credit Union: Recognized Among the Top 10 Credit Unions in Arizona Arizona Central Credit Union is proud to offer an extensive benefits package, which includes medical, dental, vision, a 401k plan with up to a 6% match, an employee assistance program, and much more. Position Overview: The main duty of this role is to cultivate...


  • Phoenix, Arizona, United States Arizona Central Credit Union Full time

    Arizona Central Credit Union: Recognized Among the Top 10 Credit Unions in Arizona Arizona Central Credit Union is proud to offer an extensive benefits package that includes medical, dental, vision, a 401k plan with up to 6% matching, an employee assistance program, and much more. Position Overview: The main duty of this role is to cultivate business...


  • Phoenix, Arizona, United States Arizona Central Credit Union Full time

    Arizona Central Credit Union: Recognized Among the Top 10 Credit Unions in Arizona Overview: Arizona Central Credit Union is committed to providing exceptional financial services and a comprehensive benefits package, which includes medical, dental, vision, a 401k plan with up to 6% matching, an employee assistance program, and more. Position...


  • Phoenix, Arizona, United States Valon Full time

    About ValonValon is a leading provider of mortgage servicing solutions, dedicated to empowering homeowners and transforming the industry through innovative technology and exceptional customer service.Job SummaryWe are seeking a highly skilled Mortgage Loan Processor to join our team at Valon. As a key member of our Lending department, you will play a...


  • Phoenix, Arizona, United States Sunflower Bank Full time

    Position Overview Sunflower Bank is seeking a dedicated Mortgage Loan Originator to join our dynamic team. This role involves the essential task of generating leads and facilitating mortgage loans through various channels, including branches, real estate agents, and builders. Candidates should possess a solid understanding of mortgage regulations...


  • Phoenix, Arizona, United States Valon Full time

    About Valon At Valon, we are dedicated to empowering homeowners throughout their journey. We believe that homeownership is not just about obtaining keys; it encompasses a long-term relationship that requires ease, security, and financial literacy. Our diverse team of engineers, operators, product enthusiasts, and seasoned servicing professionals is...


  • Phoenix, Arizona, United States Sunflower Bank Full time

    Position Overview Sunflower Bank is seeking a Mortgage Loan Originator to join our dedicated team. The ideal candidate will be responsible for generating leads and facilitating mortgage loans through various channels, including branches, real estate agents, and construction professionals. A solid understanding of mortgage regulations and related...


  • Phoenix, Arizona, United States Sunflower Bank Full time

    Position Overview Sunflower Bank is seeking a Mortgage Loan Originator to join our dedicated team. This role involves generating leads and facilitating mortgage loans through various channels, including branch locations, real estate agents, and construction professionals. The ideal candidate will also manage referrals from branch staff and other...


  • Phoenix, Arizona, United States The Ladders Full time

    About The Ladders The Ladders is dedicated to enhancing the homeowner experience. We understand that the journey of home ownership begins with obtaining keys but extends far beyond that moment. Our vision is to create an environment where home ownership is accompanied by simplicity, security, and financial literacy. Our expanding team of engineers,...


  • Phoenix, Arizona, United States Bilingual Therapies Full time

    Job OverviewWe are seeking a highly skilled Speech Language Pathologist Assistant to join our team at Bilingual Therapies in Phoenix, Arizona.Key ResponsibilitiesAssist licensed Speech-Language Pathologists in implementing speech and language therapy programs to support students' communication needs.Work closely with SLPs to deliver therapy, monitor...


  • Phoenix, Arizona, United States Arizona Central Credit Union Full time

    Arizona Central Credit Union: A Leader in Mortgage LendingAt Arizona Central Credit Union, we are committed to providing our members with exceptional mortgage lending services. We are seeking a highly motivated and experienced Mortgage Loan Originator to join our team.Key Responsibilities:Originate real estate mortgage loans in accordance with our processes...


  • Phoenix, Arizona, United States The Federal Savings Bank Full time

    Job OverviewThe Federal Savings Bank is enhancing our premier inside sales division. We are in search of seasoned, dynamic call center mortgage bankers to manage bank-generated leads across a nationwide platform. This role is designed for individuals who thrive in a fast-paced environment, as it involves handling a substantial volume of warm, incoming leads...