Mortgage Client Support Representative
2 weeks ago
Position Summary:
The Mortgage Client Support Representative plays a crucial role in enhancing customer satisfaction within a call center setting, specifically focusing on Consumer Direct Lending. In this capacity, you will serve as the primary point of contact for consumers, assisting them throughout the loan origination journey following their interaction with a licensed loan officer.
Key Responsibilities:
- Function as a customer success advocate within a call center environment
- Manage a high volume of incoming calls or texts from existing customers efficiently
- Conduct routine data entry and verification tasks
- Respond to standard inquiries via calls, emails, or chat from clients, team members, and authorized third parties
- Collaborate with various departments to facilitate prompt processing and resolution of issues
- Execute additional related tasks as assigned
Work Schedule: Monday to Friday, 8:30 AM to 5:30 PM
Required Skills:
Proficiency in customer support, call center operations, handling inbound and outbound communications, and familiarity with the mortgage sector, including loan processing and servicing.
Preferred Qualifications:
- *Experience in the mortgage industry is essential*
- Bilingual in Spanish is advantageous (Higher compensation available for bilingual candidates)
- Basic knowledge of relevant Federal, State, and Local mortgage regulations is beneficial
- A collaborative team player with meticulous attention to detail and the ability to work autonomously
- Demonstrated ability to provide timely and accurate information in a dynamic environment
Experience Level:
Intermediate Level
About TEKsystems:
TEKsystems is a partner in transformation, assisting clients in leveraging innovative ideas and solutions to seize new opportunities. With a robust team of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive impactful change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.
TEKsystems is an equal opportunity employer and welcomes all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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