Current jobs related to Technical Account Manager - Raleigh, North Carolina - Splunk
-
Technical Marketing Manager Internship
4 days ago
Raleigh, North Carolina, United States Red Hat Full timeJob Summary:Our Products organization is currently seeking a Technical Marketing Manager intern to join our team in Boston and Raleigh. As a Technical Marketing Manager intern, you will work closely with a senior mentor to gain technical knowledge and experience in your field, and collaborate with a broader international team both locally and globally.In...
-
Account Development Manager
15 hours ago
Raleigh, North Carolina, United States Hitachi Full timeAbout the RoleHitachi Energy is seeking a seasoned sales professional to serve as an Account Manager and contribute to our Utility Sales team. This position will be based in the Nashville, TN or Chattanooga, TN area.Key ResponsibilitiesDevelop and Execute Sales Strategies: Participate in the development of sales strategies for accounts by providing the...
-
Accounts Receivable Manager
14 hours ago
Raleigh, North Carolina, United States Vaco Full timeJob DescriptionVaco is seeking an experienced Accounts Receivable Manager to join our team. As a key member of our finance department, you will be responsible for managing the overall Accounts Receivable function, ensuring timely and accurate processing of customer payments, and maintaining a high level of customer satisfaction.Key Responsibilities:Accounts...
-
Technical Support Specialist
4 days ago
Raleigh, North Carolina, United States Apex Systems Full timePosition Type: W2 Employment (No Sponsorship Available)Job Overview:User Support Services: Delivering technical assistance through various help desk platforms, including phone, email, Teams, or web chat.Issue Resolution: Diagnosing and addressing technical challenges faced by users.Account Administration: Overseeing user accounts, which includes tasks such...
-
eSports Technical Solutions Manager
3 days ago
Raleigh, North Carolina, United States TES The Employment Solution Full timePosition Overview:The eSports AV Hardware and Software Solutions Manager will play a pivotal role in shaping the future of our offerings in the esports sector. This strategic position is designed to enhance our engagement with K-12 and Higher Education clients, emphasizing the advantages of our innovative products and solutions. Your focus will be on...
-
eSports Technical Solutions Manager
7 days ago
Raleigh, North Carolina, United States TES The Employment Solution Full timePosition Overview:The eSports AV Hardware and Software Solutions Manager will play a pivotal role in guiding K-12 and Higher Education clients on the advantages of selecting our innovative products and solutions tailored for the esports sector. This strategic position is crucial for shaping the trajectory of our organization, enhancing revenue streams, and...
-
Project Management Specialist
4 days ago
Raleigh, North Carolina, United States Technical Source Full timeJob OverviewTechnical Source is seeking a meticulous and organized Project Management Specialist to support our client in the Raleigh-Durham, NC area. This position plays a vital role in facilitating the effective execution and completion of projects within the Life Science/Pharmaceutical Industry, focusing on construction, design, and engineering...
-
Commercial Account Management Specialist
4 days ago
Raleigh, North Carolina, United States Alera Group Full timeJoin Alera Group as a Commercial Account Management SpecialistAlera Group is on the lookout for a dedicated Commercial Account Management Specialist to enhance our team.Since our inception, we have been committed to delivering unparalleled client service characterized by integrity and transparency. Our diverse team is focused on assisting leading businesses...
-
Technical Project Manager
5 days ago
Raleigh, North Carolina, United States Thinkbyte Consulting Inc. ( E-Verified ) Full timeJob Description**About the Role**Thinkbyte Consulting Inc. (E-Verified) is seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for planning, organizing, and motivating diverse project teams throughout all phases of Waterfall, Agile, and Hybrid projects.**Key Responsibilities**Provide support as a...
-
Senior Technical Support Specialist
19 hours ago
Raleigh, North Carolina, United States AKC Limited Full timeJob SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our IT team at AKC Limited. In this role, you will be responsible for providing advanced desktop support for Windows, Mac, and mobile devices, as well as managing user accounts in Active Directory/Azure.Key ResponsibilitiesTechnical Support: Provide tier 1 & 2 support to...
-
Technical Support Analyst
1 week ago
Raleigh, North Carolina, United States LanceSoft, Inc. Full timeTechnical Support AnalystWe are looking for a proficient Technical Support Analyst to join our Client Services Team. This role involves providing regular updates on project status to Customer Support Specialists and the Service Desk through a call tracking system. The successful candidate will collaborate with Data Center Operations on user file server data...
-
Technical Operations Manager
3 days ago
Raleigh, North Carolina, United States Prometheus Group Full timePosition OverviewAs the Information Technology Supervisor at Prometheus Group, you will play a pivotal role in overseeing and ensuring the seamless functionality of our internal business systems and technological infrastructure. Your guidance will be essential in maintaining continuous uptime and service for these systems, delivering vital end-user...
-
Senior Technical Operations Manager
1 week ago
Raleigh, North Carolina, United States Bridgeway Professionals Inc Full timePosition Overview:Bridgeway Professionals Inc is seeking a dedicated and experienced Senior Technical Operations Manager to oversee our plant infrastructure and maintenance operations.Qualifications:Applicants must possess a bachelor's degree in Mechanical or Agricultural Engineering or a related field, accompanied by at least 5 years of relevant experience...
-
Retail Account Management Leader
1 week ago
Raleigh, North Carolina, United States Chamberlain Group Full timeAbout Chamberlain Group:Chamberlain Group stands as a premier entity in access solutions, featuring renowned brands like LiftMaster and Chamberlain, which are integral to countless homes, businesses, and communities globally.Role Overview:This position is part of Chamberlain Group's Sales division, focusing on the Smart Home sector. We are proud to maintain...
-
Technical Support Analyst
1 week ago
Raleigh, North Carolina, United States ARK Solutions, Inc. Full timeClient Services Support SpecialistCompany: ARK Solutions, Inc.Work Environment: 100% OnsitePosition Overview:We are in search of a highly skilled Client Services Support Specialist to join our team. This role is essential in assisting our Client Services Operations by addressing a significant volume of service requests, hardware setups, and software support...
-
Technical Support Analyst
3 days ago
Raleigh, North Carolina, United States Zolon Tech Inc. Full timeJob Overview:We are seeking a skilled IT Support Technician to join our Client Services Operations team. This role is crucial in managing a high volume of service requests, hardware setups, and software assistance.Onsite presence is mandatory for this position.The ideal candidate will possess advanced technical skills and will work closely with the Client...
-
Technical Support Specialist
1 week ago
Raleigh, North Carolina, United States CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Company Full timeJob OverviewPosition: IT Help Desk EngineerCSP, Inc. stands as a premier Managed Services and IT Solutions Provider in North Carolina, presenting an exceptional career opportunity for a Client Engineer with a background in help desk support. This role allows the candidate to broaden their expertise by assisting in various IT solutions across diverse client...
-
Technical Support Specialist
4 days ago
Raleigh, North Carolina, United States Focused HR Solutions Full timePosition Overview:This role is essential in providing on-site technical assistance and support for various IT equipment and services. The successful candidate will work closely with the Medicaid Infrastructure Team Manager to ensure efficient organization, servicing, and deployment of technology resources, including computers, telecommunication systems, and...
-
Account Manager
4 weeks ago
Raleigh, North Carolina, United States Danaher Full timeJoin our team at Cytiva as an Account ManagerAt Cytiva, we are dedicated to making a significant impact on human health by delivering cutting-edge solutions. Our customers are involved in vital activities from research to creating vaccines, medicines, and therapies.Being part of Cytiva means continuous growth and tackling meaningful challenges alongside a...
-
Enterprise Account Success Manager
1 week ago
Raleigh, North Carolina, United States Relay Full timeAbout RelayRelay is a rapidly growing technology startup dedicated to transforming communication methods. Our mission is significant: to enhance the efficiency and safety of frontline workers, who are essential to our economy.We have developed a cloud-based platform that leverages real-time data, communication, and insights to empower frontline teams across...
![Splunk](https://contents.bebee.com/companies/us/splunk/avatar-huYLv.png)
Technical Account Manager
2 months ago
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
Role Summary
Are you looking to make an impact? The work you will do directly impacts the adoption and optimization of the Splunk platform for some of our most important customers. We bring strategic technical guidance to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better.
As a Technical Account Manager (TAM) at Splunk, you will play a crucial role in guiding our customers through the complexities of data management and analytics. You will maintain the health of the platforms you supervise and providing architectural advice to optimize and scale our customers' deployments. Your expertise will help customers unlock the full potential of Splunk by leading them through a value realization framework which provides tailored technical roadmaps resulting in value-based outcomes. Additionally, you will offer strategic advisory services to ensure customers achieve their business objectives through effective use of their Splunk environment. Are you up for the challenge?
What you'll get to do
- Regularly evaluate the performance and efficiency of customer platforms, recommending and implementing enhancements to ensure optimal operation.
- Work closely with customers to design and refine their Splunk architecture, ensuring it aligns with their business needs and scalability requirements.
- Engage with customers to understand their business goals and operational challenges, applying the value realization and success frameworks to identify and articulate how Splunk can drive value in customer specific contexts.
- Lead thorough assessments to plot a clear path to value realization, helping clients measure and achieve significant returns from their Splunk investment.
- Provide ongoing consultation and strategic advice to help clients with their tailored value realization path, ensuring continued success and satisfaction with their Splunk solutions.
- Design and deliver training sessions tailored to customer needs, ensuring they have the knowledge and skills required to effectively use their Splunk platform.
- Act as the first point of contact for any technical issues, coordinating across teams to expedite problem-solving and minimize downtime.
- Regularly analyze customer feedback, working with product and engineering teams to translate customer insights into actionable improvements for the Splunk platform.
- Encourage and support innovation by finding opportunities for new features and functionalities within the customer's environment, aligning with Splunk's strategic technology roadmap to drive forward-thinking solutions.
- Lead the resolution of Priority 1 (P1) support issues, collaborating closely with technical support teams to ensure rapid resolution and minimize impact on customer operations.
Must-have Qualifications
- Establish yourself as a trusted advisor, providing profound expertise and insights on Splunk products to key clients.
- Demonstrate competence in handling high-stake accounts, using sophisticated skills in negotiation, partnership, and conflict resolution.
- Engage effectively with a wide range of team members, from IT administrators to C-level executives, facilitating discussions that lead to actionable outcomes.
- Display exceptional written and verbal communication skills, ensuring clarity and precision in all interactions.
- Commit to understanding others by employing active listening, valuing diverse opinions and ideas to enhance decision-making.
- Showcase strong customer-facing competencies, inspiring confidence and fostering relationships that drive satisfaction and mentorship.
- Possess a refined ability to take on sophisticated issues, focusing on strategic resolution and operational effectiveness.
- Effectively balance customer needs with organizational demands, ensuring optimal alignment and resource allocation.
- Lead customers through sophisticated changes and provide adept guidance, ensuring smooth transitions and successful implementations.
- Excellent oral and written communication, with a focus on interacting effectively with technical and business collaborators.
- Proven experience as a Technical Account Manager or similar role in a technology-focused environment.
- Solid understanding of data platforms and large-scale data analytics solutions.
- Demonstrated ability to lead and enhance customer relationships, with a keen focus on achieving measurable business outcomes.
- Excellent communication and interpersonal skills, capable of working effectively with diverse collaborator groups, including IT and executive teams.
- Adept at problem-solving, critical thinking, and providing proactive solutions.
- Experience with Splunk or similar data analysis and visualization tools.
- Background in systems architecture or engineering, particularly in sophisticated IT environments.
- Familiarity with performance metrics and process improvement methodologies.
- Significant experience in technical consulting and big-data analytics
- Demonstrable understanding of common enterprise applications
- Solid understanding of scripting languages (bash), application development (java, python, .NET), databases and analytical tools
- Significant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytic
- Several years administering, architecting, troubleshooting, engineering and using Splunk
- 5+ years Splunk implementation experience
- Splunk Cloud, Architecture, and Cloud Migration experience
- Splunk Cloud and Consultant Certified
- Strong SPL skills and Dashboard Creation experience a must
- Up to 20% travel may be required for customer facing activities
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note:
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $181, ,150.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $163, ,235.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $144, ,320.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more Learn more about our comprehensive benefits and wellbeing offering at .