Systems Support Specialist

Found in: beBee jobs US - 2 weeks ago


Remote, Oregon, United States Shift Markets Full time

Shift Markets was founded in 2009, as a leader in traditional finance and the FX space. Sensing the seismic shifts taking place in the financial industry and recognizing the disruptive power of digital assets, we made it our mission to make these decentralized trends accessible to every business, from market leaders to small retailers.

Shift's continued growth has created an opportunity on our remote-based Trading Support team for an enthusiastic and tech-savvy Systems Support Specialist. This is a backend position and only qualified candidates will be considered. Qualified candidates have backend experience with trading systems. This is not an IT support job or a client-facing trading job and is not a fit for candidates with only trading experience.

The ideal candidate is excited about working with backend trading systems for FX and cryptocurrencies, is detail-oriented with a talent for problem-solving, and comfortable is communicating with C-level executives, business owners, and their supporting staff on a daily basis as well as during high-stress, emergency situations. Qualified candidates are able to work 40 hours per week on the following schedule: Thursday-Monday (Thursday, Friday, Saturday, Sunday, Monday), 9 am - 6 pm (US Eastern time), with a 1-hour break for lunch.

Responsibilities


• Being the primary point of contact for clients, including: responding promptly to all inquiries & issues across multiple business lines through approved communication channels and following up through resolution of all inquiries & issues.


• Troubleshooting and resolving or escalating issues involving: price streaming and service outages, order executions, liquidity, and trade calculations; and deposits & withdrawals.


• Trading platforms usage, including: user signups/logins, KYC submissions, and placing/canceling orders and trades.


• Helping clients and Shift's internal teams setup and configure FX & crypto exchanges and related technology stacks. This includes: adjusting pricing spread markups, trading commissions, margin-related settings, and order execution routing & rules.

Requirements


• Solid understanding of general trading knowledge; including buying/selling prices, types of orders, margin, leverage.


• Familiarity with office, communication, and CRM tools (Excel, Skype, Slack, Zoho, etc.).


• Knowledge of FX brokerage and crypto exchange operations is a plus.


• Knowledge of MT4, MT5, or other FX and crypto trading platforms is a plus.


• Fluency in written and spoken English, with the ability to communicate effectively with clients who have limited proficiency in English.

Qualifications


• Experience with backend trading support systems is required; candidates will not be considered if they have only trading experience or user support experience.


• Experience in FX, CFDs, equities and cryptocurrency markets is strongly preferred.


• Level C2 English is required.


• Bachelor's degree is preferred.


• Qualified candidates are able to work 40 hours per week on the following schedule: Thursday-Monday (Thursday, Friday, Saturday, Sunday, Monday), 9 am - 6 pm (US Eastern time), with a 1-hour break for lunch.

This is a remote-based job which requires working 40 hours each week. This position is not intended for candidates who have only personal trading experience. Compensation is based on experience.


  • Technical Support Specialist

    Found in: beBee jobs US - 2 weeks ago


    Remote, Oregon, United States Quadient Full time

    Position - Technical Support Specialist (AKA as Tier 1.5 Support Specialist)Location - Remote (preference for Central and Eastern time zones)About our role: This position supports Quadient's Mail-Related Solutions (MRS) and Parcel Locker Solutions (PLS) products and cloud solutions services for end users. Requires the ability to independently assess each...

  • Customer Support Specialist

    Found in: beBee jobs US - 3 days ago


    Remote, Oregon, United States Topstep Full time

    [Customer Service / Remote] - Anywhere in U.S./ Competitive salary & bonuses / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist you'll: Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution; Use technical ability to master trading platforms, internal tools, and systems;...

  • Customer Support Specialist

    Found in: beBee jobs US - 1 day ago


    Remote, Oregon, United States OnBoard Full time

    Customer Support Specialist I Function: Customer Experience Reports to: Manager, Customer Support Reviewed: Position Summary: The Customer Support Specialist provides tier one support for our products with both customers and internal employees. This position involves troubleshooting product software and technical issues for existing customers, becoming a...

  • Support Specialist

    Found in: beBee jobs US - 2 weeks ago


    Remote, Oregon, United States Zerion Full time

    We are seeking a dynamic and motivated Web3 Support Specialist to join our team. You will be responsible for delivering exceptional support but also working on improving our current internal flows to provide a top-notch support experience in Web3. This role involves close collaboration across multiple teams, including engineering, visibility, and community....

  • Clinical Support Specialist

    Found in: beBee jobs US - 1 week ago


    Remote, Oregon, United States Dandy Full time

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...

  • FT Customer Support Specialist

    Found in: beBee jobs US - 1 week ago


    Remote, Oregon, United States APFusion Full time

    [Customer Service / Fully Remote] - Anywhere in U.S./ Competitive Pay - As a Customer Support Specialist you'll: Quickly learn and become an expert in the following: the product, the customers' day to day, supplier product details, supplier standard operating procedures, the broader auto-part ecosystem and the various businesses that transact auto-parts;...

  • Junior Tech Support Specialist

    Found in: beBee jobs US - 2 weeks ago


    Remote, Oregon, United States Access Softek Full time

    Industry leader in mobile and online banking technology seeks Technical Support Specialist with a great attitude. This person 24/7 support service projects for clients' mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team...

  • Sr. Product Support Specialist

    Found in: beBee jobs US - 5 days ago


    Remote, Oregon, United States SheerID Full time

    Any communication from SheerID will come from a email address. In an effort to be overly cautious with recent hiring scams, please know that our hiring process will include video and/or in-person interviews with multiple SheerID team members. We will never ask you to send any confidential information before starting with SheerID.Senior Product Support...

  • Client Support Specialist

    Found in: beBee jobs US - 1 week ago


    Remote, Oregon, United States Immunefi Full time

    About ImmunefiImmunefi exists to protect the future of money. Immunefi is Web3's last line of defense and leading bug bounty platform, preventing catastrophic hacks before user funds are stolen. Our team is highly specialized, so we're looking for talented people who are willing to jump right in and use their expertise to help us protect Web3. If you're...

  • Customer Support Specialist, Remote

    Found in: beBee jobs US - 2 weeks ago


    Remote, Oregon, United States Good Dog Full time

    We are looking for a highly-motivated and empathetic Customer Support Specialist with a passion for providing outstanding human-centered support to join the Good Dog team As a member of the Customer Care team, you'll be responsible for building trusted relationships with our customers by ensuring puppy buyers have a truly phenomenal experience finding their...

  • Customer Experience Product Support Specialist

    Found in: beBee jobs US - 2 weeks ago


    Remote, Oregon, United States Dandy Full time

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...

  • Customer Experience Product Support Specialist

    Found in: beBee jobs US - 2 weeks ago


    Remote, Oregon, United States Dandy Full time

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...

  • Marketing Specialist

    Found in: beBee jobs US - 2 weeks ago


    Remote, Oregon, United States Corcym Full time

    Join us today and take life to heartWho We Are:CORCYM is a global medical device company that has acquired a strong portfolio of surgical solutions with a heritage spanning more than 50 years. CORCYM employs approximately 850 people in over 100 countries, ensuring a strong presence to continuously support Patients, Healthcare Professionals, and healthcare...

  • Marketing Communications Specialist

    Found in: beBee jobs US - 1 week ago


    Remote, Oregon, United States Cynet Systems Inc. Full time

    Creates monthly campaign metric report.Manages operational marketing tools including the Healthcare Release Tool and Content management systems like CSM, One Library and MIND.Manages and executes internal communication projects such as internal newsletter.

  • Station Specialist

    Found in: beBee jobs US - 2 weeks ago


    Remote, Oregon, United States Hearst Television Full time

    Hearst Television in Charlotte, North Carolina is looking for a Station Specialist to join our Ad Operations team. From processing orders, preparing daily logs, and completing general ad operations responsibilities, you will provide support and solutions to sales team members and sales management at stations in assigned markets. You will report to the Ad...

  • Specialists

    Found in: beBee jobs US - 2 weeks ago


    Remote, Oregon, United States TransUnion Full time

    TransUnion's Job Applicant Privacy NoticePersonal Information We CollectYour Privacy ChoicesWe'd Love to See:Job Description Transunion Interactive, Inc. (a wholly owned subsidiary of Transunion LLC) seeks: Specialists for various and unanticipated worksites throughout the US (HQ:Chicago, IL). Work with internal teams to deliver customized software solutions...

  • Emergency Response Volunteer Specialist

    Found in: beBee jobs US - 2 weeks ago


    Remote, Oregon, United States Core Full time

    CORE (Community Organized Relief Effort) is a crisis response organization that brings immediate aid and recovery to underserved communities across the globe. Our mission is simple; save lives and strengthen communities impacted by or vulnerable to crisis. Wherever the crisis is and whenever people are in need, we are there. CORE's ability to impact...

  • Senior Quality Specialist, GCP Quality Assurance

    Found in: beBee jobs US - 1 week ago


    Remote, Oregon, United States Tempus AI Full time

    Passionate about precision medicine and advancing the healthcare industry?Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...

  • System Administrator

    Found in: beBee jobs US - 2 weeks ago


    Remote, Oregon, United States Corellium Full time

    The System Administrator will team-up with internal staff to provide in-depth technical support and is responsible for the maintenance, configuration, security, and reliable operations of computer systems and servers for internal employee use. This Individual will install hardware and software and participate in research and development to continuously...

  • Senior Helpdesk Specialist

    Found in: beBee jobs US - 1 day ago


    Remote, Oregon, United States BorderlessMind Full time

    Job Title - Senior Helpdesk SpecialistDuration - Long TermWork Mode- Hybrid/ WFO (3 days onsite per week)Work Location- Irving, TxPosition Summary:We are looking for a candidate who's expert in providing exceptional technical support via phone,resolving basic Windows and Microsoft-related problems employees encounter, including application errors, system...