Account Manager

2 months ago

Remote, Oregon, United States Celigo Full time


Integration meets innovation

Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain.

If you are passionate about solving integration challenges and believe that integration should be easy and simple for both technical and business users, then this is the role for you

The Account Manager will be responsible for managing and expanding our customer base, ensuring high levels of customer satisfaction, and driving customer success. You will work closely with customers to understand their needs, ensure they are getting the most out of our solutions, and drive revenue growth through upselling, cross-selling and renewals. This role requires a proactive and customer-centric approach, with a focus on building long-term partnerships.

Key Responsibilities:

  • Customer Relationship Management: Develop and maintain strong, long-lasting relationships with accounts. Act as the primary point of contact for customers, addressing their needs and ensuring their satisfaction with Celigo's solutions. Conduct regular check-ins and business reviews with customers to assess their needs and identify opportunities for growth.
  • Account Growth: Identify opportunities for growth within existing accounts. Develop and execute account plans to achieve sales targets and increase account value.
  • Customer Advisor: Understand customers' business processes and needs. Provide expert guidance on how Celigo's solutions can address their challenges and improve their operations.
  • Renewal Management: Manage the contract renewal process, ensuring high renewal rates and customer retention. Proactively address any issues that may impact customer satisfaction and retention, and negotiate renewal terms to align with both customer and company goals.
  • Cross-functional Collaboration: Work closely with internal teams, including customer success, product, and support, to ensure a seamless customer experience. Provide feedback to help improve our products and services.
  • Reporting and Analysis: Maintain accurate account records and track key metrics. Provide regular reports on account status, forecasts, and customer feedback to management.
  • Customer Advocacy: Act as a customer advocate within Celigo, ensuring that their needs are understood and addressed. Champion their success stories internally and externally.
  • Revenue contribution: Deliver on assigned net-new revenue, retention and churn goals assigned on an individual basis.

Qualifications:

  • Experience: 3-5 years of experience in account management, sales, or a related field, preferably within the technology or SaaS industry.
  • Customer-Focused: Demonstrated ability to understand customer needs and build strong relationships. Approach with empathy and looking from a customer lens while doing what is right for the business.
  • Sales Acumen: Proven track record of meeting or exceeding sales targets and driving revenue growth.
  • Communication Skills: Excellent verbal and written communication skills. Ability to present complex information clearly and concisely.
  • Problem-Solving: Strong analytical and problem-solving skills. Ability to think strategically and identify opportunities for improvement.
  • Team Player: Ability to work effectively in a team-oriented environment and collaborate with cross-functional teams.
  • Technical Aptitude: Familiarity with integration solutions or related technology is a plus.
  • Education: Bachelor's degree in Business, Marketing, or a related field is preferred.

Celigo reasonably expects to pay a base salary between $60,000 per year and $100,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Why Celigo

  • Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2024 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI
  • Remote-first culture
  • Competitive compensation
  • High-growth, collaborative, and inclusive work environment
  • Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
  • Generous benefits package, including parental leave
  • Monthly tech stipend
  • Recognition opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with strong representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age (40 and over), disability (physical or mental), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, condition (associated with cancer, a history of cancer, or genetic characteristics), military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Employees and applicants are also protected against retaliation. Consistent with federal and applicable state laws, acts of retaliation against an employee or applicant who engages in protected activity, such as reporting discrimination or harassment or participating in the EEO process, whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated by Celigo.



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