Technical Support Specialist
2 months ago
TPK Wireless TPK Wireless Atlanta, GA Atlanta, GA Part-time Full-time Internship Part-time Full-time Internship $16 - $21 an hour $16 - $21 an hour 5 days ago 5 days ago 5 days ago This is not a remote position.
Please answer the questions.We're seeking a Technical Support Specialist for electronic devices with a passion for helping others and a background in technical support, diagnosing, troubleshooting, and sales.
Team members are responsible for answering problems brought to them by customers, troubleshooting technical issues (hardware related) within the device(s).
We are looking for a team member with excellent communication skills who can work well under pressure.There are face to face interactions with customers.
Responsibilities:
English and Spanish bilingual preferred but others are welcome to apply Client Services & Customer Support (Sales, Retail & Customer Support, and Tier 1 Tech Support) Diagnose and troubleshoot phones, tablets and computers with the customer (in-person) such as screen related problem, charging issues, battery issues, camera issues, speaker issues, etc.
Assist customers with device sales (especially devices that cannot be repaired) Check-in customers with hardware repair issues (battery repair, charge port repair, etc.)
Check-out customers picking up device after the repair and explain the warranty to the customer Help customers understand the issue they are experiencing and educate/explain to them why it occurs Explain warranty and policy to customers Listen to customers technical problem and solve the issue.
Help customers find accessories that will accommodate their needs.5% software related issues and 95% hardware related issues.
Requires fast and critical thinking Fast work environment Explain complex technical issues to customers Hands-on technical support with electronic devices $16/ hour base pay (upward $21/hour with commission) Must have technical experience and knowledge Commission after training 2 weeks Room for growth in pay and position (after 8 months) $500 training completion bonus offered after 2 weeks Annual raise 3%-8% Must be available on Saturdays.
We are closed on Sunday.Background check (includes employment verification and education verification) Associate or Bachelor Degree required Paid Internships are available as a Technician Assistant at $13-14.
50/hour.No experience required but you must be enrolled in school and proof of enrollment.
Please start a conversation with us if you are interested.
Job Types:
Full-time, Part-time, Internship Pay:
$16.
00 - $21.
00 per hour Expected hours:
per week
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Schedule:8 hour shift Day shift Holidays Monday to Friday Weekends as needed Application Question(s):
How much do we charge for the 11 Pro Max Premium Screen repair? The answer is found on our website at www.
tpkwireless.com.
Are you aware that this is not a remote position? Are you also aware that if you do not answer any of the questions you will be automatically rejected? Please take the time to answer these questions if you are a serious applicant, you are welcome to add anything you like that will help you stand out.
Thank you for your interest in TPK Wireless.A customer is looking for a phone case.
How would you assist the customer? What is the pay rate for this position? How long is training? Do you have experience with difficult or upset customers? If so, please explain.
Do you have an Associate Degree or Bachelor Degree (preferably in Technology)? We have two locations.Where is TPK Wireless location? Please list the two cities.
Is this a feasible commute for you? Please GPS the location.
We are looking for a long term team member who would like to grow and can work independently but also in a team setting.
Do you believe you are looking for the same from the company? Although not required, we are looking for a Spanish/English speaker.
Can you speak Spanish fluently? Education:
Bachelor's (Required)
Experience:
Customer Service:
3 years (Required) Software troubleshooting:
2 years (Required) Work Location:
In person.
Estimated Salary:
$20 to $28 per hour based on qualifications.
-
Technical Support Specialist
12 hours ago
Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeCareer Opportunity for IT Help Desk Support SpecialistResolution Technologies, Inc. is in search of a skilled IT Help Desk Support Specialist. This role involves delivering daily assistance to both in-person and remote users within the organization, effectively managing and prioritizing incidents and requests through ServiceNow. The successful candidate will...
-
Technical Support Specialist
6 days ago
Atlanta, Georgia, United States ITProFound Full timeIMPORTANT: THIS POSITION REQUIRES ONSITE PRESENCEBelow is a comprehensive overview of the responsibilities and requirements for this role. Objective:ITProFound is in search of several Technical Support Specialists to deliver direct, first-line technical assistance to various educational institutions and administrative offices.Overview:The Technical Support...
-
Technical Support Specialist
14 hours ago
Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeIT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is currently seeking a qualified IT Help Desk Support Specialist to join our esteemed government agency client. This role involves delivering daily assistance to both in-person and remote users within the agency, effectively managing and prioritizing incidents and requests through...
-
Technical Support Specialist
18 hours ago
Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeIT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is in search of a skilled IT Help Desk Support Specialist to join our dedicated team. This role involves providing essential support to internal users, both in-person and remotely, while effectively managing and resolving incidents and requests through our ticketing system.Key...
-
Technical Support Specialist
17 hours ago
Atlanta, Georgia, United States Disability Solutions Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Disability Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and ensuring a high level of customer satisfaction.Key ResponsibilitiesProvide technical...
-
Technical Support Specialist
18 hours ago
Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeIT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is currently seeking a qualified IT Help Desk Support Specialist. This role involves providing essential support to both in-person and remote users within the organization, effectively managing and addressing incidents and requests through our service management platform.Key...
-
Technical Support Specialist
18 hours ago
Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeIT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is looking for a skilled IT Help Desk Support Specialist to join our dedicated team. This role involves providing comprehensive support to internal users, both in-person and remotely, while effectively managing and resolving incidents and requests through our ticketing system.Key...
-
Technical Support Specialist
18 hours ago
Atlanta, Georgia, United States DRS IT Solutions Inc Full timeObjective:DRS IT Solutions Inc is in search of multiple Technical Support Specialists to deliver direct first-line assistance to educational institutions and administrative facilities.Overview:The Technical Support Specialist will be designated to one or more educational facilities or offices. The allocation of locations is determined by the number of...
-
Technical Support Specialist
3 days ago
Atlanta, Georgia, United States ATC Full timeJob SummaryATC is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer users, resolving computer problems, and ensuring the smooth operation of computer systems and applications.Key ResponsibilitiesProvide technical assistance to...
-
Technical Support Specialist
17 hours ago
Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeIT Help Desk Support Specialist OpportunityResolution Technologies, Inc. is currently in search of a skilled IT Help Desk Support Specialist. This role involves delivering daily assistance to both in-person and remote users within the organization, effectively managing and prioritizing incidents and requests through a service management platform.Key...
-
Technical Support Specialist
19 hours ago
Atlanta, Georgia, United States servidyne Full timePosition OverviewServidyne, a distinguished technology firm, is on the lookout for a skilled Technical Support Specialist. In this role, you will be responsible for delivering exceptional technical assistance to our staff, ensuring optimal performance of computer systems and applications. This position is an excellent opportunity to leverage your analytical...
-
Technical Support Specialist
6 days ago
Atlanta, Georgia, United States Motion Recruitment Full timeMotion Recruitment is seeking to expand its engineering team with a dedicated Technical Support Specialist. This role is designed for individuals who are passionate about technology and eager to enhance their professional journey within the industry.Role OverviewAs a Technical Support Specialist, you will be responsible for addressing various technical...
-
Technical Support Specialist
6 days ago
Atlanta, Georgia, United States Randstad Full timeJob Overview: Randstad Digital is seeking a Technical Support Specialist to provide essential support for our client's operations. This role involves delivering comprehensive technical assistance to staff regarding network systems and internal desktop applications. The position is focused on the installation, configuration, and troubleshooting of desktop...
-
Technical Support Specialist
18 hours ago
Atlanta, Georgia, United States Motion Recruitment Full timeCompany OverviewA prominent construction distribution firm is expanding its engineering team and is seeking a dedicated Technical Support Specialist to join their workforce on a full-time basis.Position SummaryThe ideal candidate will be enthusiastic about enhancing their technical skills and advancing their career in the industry. Daily responsibilities...
-
Technical Support Specialist
16 hours ago
Atlanta, Georgia, United States Motion Recruitment Full timeMotion Recruitment is seeking to expand its engineering team by hiring a Technical Support Specialist. This role is a full-time position requiring on-site presence five days a week.The ideal candidate will be enthusiastic about developing their technical skills and advancing their career within the industry. Daily responsibilities will primarily involve...
-
Technical Support Specialist
6 days ago
Atlanta, Georgia, United States Motion Recruitment Full timeCompany OverviewA prominent construction distribution firm is expanding its engineering team and is in search of a dedicated Technical Support Specialist to join their workforce on a full-time basis.Position SummaryThe ideal candidate will demonstrate a strong willingness to enhance their technical expertise while contributing to the team. Daily...
-
Technical Support Specialist
18 hours ago
Atlanta, Georgia, United States Motion Recruitment Full timeMotion Recruitment is seeking to expand its engineering team by hiring a dedicated Technical Support Specialist. This position is designed for a full-time, on-site role, focusing on providing exceptional support in a dynamic environment.The ideal candidate will be enthusiastic about developing their technical skills and advancing their career. Daily...
-
Technical Support Specialist
6 days ago
Atlanta, Georgia, United States Randstad Full timeJob Overview: Randstad Digital is seeking a Technical Support Specialist to provide exceptional service and support for our clients. This role involves offering comprehensive technical assistance to staff regarding network infrastructure and internal desktop systems, both software and hardware. The position requires the installation, configuration, and...
-
Technical Support Specialist
6 days ago
Atlanta, Georgia, United States TIER4 GROUP Full timeJob OverviewPosition: Technical Support SpecialistCompany: TIER4 GROUPWe are seeking a dedicated Technical Support Specialist to act as the primary point of contact for users requiring assistance. This role involves delivering exceptional support and resolving a range of hardware and software challenges, including installation, diagnosis, repair,...
-
Onsite Technical Support Specialist
6 days ago
Atlanta, Georgia, United States Speridian Technologies, LLC Full timePosition Title:Onsite Technical Support SpecialistCompany:Speridian Technologies, LLCLocation:Atlanta, Georgia - OnsiteJob Overview:The organization is in search of several Onsite Technical Support Specialists to deliver direct first-line technical assistance to educational institutions and administrative facilities.Role Summary:The Onsite Technical Support...