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Computer Network Support Specialist

4 months ago

MacDill AFB, United States General Dynamics Information Technology Full time

Req ID: RQ174971

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Job Family: Systems Administration

Skills:

Computer Systems,Information Technology (IT) Systems,IT Hardware,Trouble Ticketing

Certifications:

CompTIA - Security+ - CompTIA - CompTIA

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Job Description:

GDIT is looking for a Computer Network Support Specialist to provides dedicated Tier 2 support. Reports the status of IT Services and infrastructure to include faults, actionable events, incidents, problems, cyber events, or corrective actions affecting Service Operations or infrastructure in accordance with MSL requirements, USCENTCOM information requirements, and USCENTCOM reporting procedures. Initiates trouble tickets within the authoritative ticketing system and contact on-call personnel. Coordinates corrective actions or COAs to restore and repair network conditions to meet network availability goals and objectives. Monitors power, temperature, humidity, and other environmental conditions in locations with IT and equipment. for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Duties and Responsibilities Experience providing dedicated Tier 2 support. Ability to report the status of IT Services and infrastructure to include faults, actionable events, incidents, problems, cyber events, or corrective actions affecting Service Operations or infrastructure. Ability to initiate trouble tickets within the authoritative ticketing system and contact on-call personnel. Ability to coordinate corrective actions or COAs to restore and repair network conditions to meet network availability goals and objectives. Experience monitoring power, temperature, humidity, and other environmental conditions in locations with IT and equipment .

Additional Responsibilities:

  • Conduct thorough testing and validation of integrated systems, identifying and resolving any issues or discrepancies in functionality or performance.
  • Document integration processes, including configuration settings, and troubleshooting procedures.
  • Provide technical support and assistance during the deployment and post-deployment phases, addressing any integration-related issues or concerns.
  • Stay abreast of emerging technologies and industry trends in systems integration, evaluating their potential impact on our integration strategies and recommending adoption where appropriate.
  • Participate in meetings and workshops to share knowledge and best practices related to systems integration.
  • Directly support teams with unique Service Delivery related strategy and design, and partner with the operations team to bring designed capabilities online and deployed across the environment
  • Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.

Education and/or Certifications:

Required:

  • Bachelor's Degree with a focus in computer science, engineering, or a related field of study and at least 3 years of experience
  • Applicable DoD 8140 or DoD 8570 Certification

Desired:

  • Microsoft certifications
  • ITIL 4 Foundation Certification

Required Skills:

  • Performing systems planning and coordinate/connect IT systems
  • Expanding and/or modifying established systems to serve new purposes or improve workflow
  • Working within Window, Linux, and/or virtual environment
  • Establishing standards for information systems procedures

Desired Skills:

  • Experience with USCENTCOM and familiarity with its mission
  • Knowledge and familiarity with USCENTCOM's IT environment

Clearance Requirement:

  • Active TS/SCI

Travel Requirements:

  • Required USCENTCOM Exercise support of up to 10% Travel

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.