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Sr. Strategic Operations Director

3 months ago

San Diego, California, United States IQVIA Full time

Job Overview

Leads the governance of assets, resources, technology and processes required to support the designated customer portfolio of Assets (defined as compounds in development). In this capacity the individual will additionally seek to provide oversight of all projects as well as lead the operational governance committee.

Essential Functions

  • Lead strategic planning, direction and support to business/strategic development initiatives for designated customer.
  • Lead member of the strategic Account Management team, responsible for leading key SAM initiatives.
  • Lead member of the Strategic Account Management (SAM) team, responsible for leading key SAM initiatives.
  • Directs the designated customer account globally to provide leadership oversight to customer and IQVIA assigned project teams and lead the development of and adherence by all project teams to an operations manual specific to the designated customer account for all product development projects.
  • Accountable for the development and management against key customer rules of engagement and/or operational norms.
  • Direct the delivery against key metrics, milestones, and contractual obligations for a portfolio of projects to encompass expectation setting and management against quality, time and financial objectives (e.g. project & portfolio margin targets).
  • Serve as the primary operational management contact globally to the designated customer account; responsible for driving and ensuring appropriate communication channels are maintained and key customer expectations transcend the organization and are adhered to across the portfolio of projects.
  • Lead the review of a customer pipeline, opportunities pending, and future customer needs in support of the quarterly development of resource forecasts for delivery to the cost centers providing resources to the designated customer account (e.g. project management, QLAB, Phase I, ECG, data management, clinical operations, biostatistics, etc.).
  • Act as the key relationship manager for designated customer; serve as the primary management holder for a designated customer escalation plan, recommend courses of action regarding client management issues; implement requisite action plans.
  • Serve as a member of the designated customer Operations and Governance Committee(s).
  • Team member responsible for participation in the development and support of customer sales initiatives; activities to include, proposal and budget development, commercial feasibility of potential programs and impact on company operations and goals.
  • Lead, oversee and manage the enterprise to ensure global customer best practices are adhered to by individuals assigned to projects for the designated customer account.
  • Lead, oversee and manage the enterprise to ensure the IQVIA transformational and business practices are adhered to by individuals assigned to projects for the designated customer account.
  • Perform other duties as assigned.

Qualifications

  • Other Degree in Life Science, Business Management or related field Req
  • 15 years in the pharmaceutical, CRO, or related industry, experience to include clinical operations, CRA, Commercial and /or alternative operational functional (e.g. business development, data management, project management, laboratory, pre-clinical) Req Or
  • Equivalent combination of education, training and experience Req
  • Demonstrated knowledge of contractual obligations and processes and customer accounts.
  • Excellent motivation, team building and leadership skills.
  • Excellent presentation and negotiation skills.
  • Excellent communication skills.
  • Good problem-solving skills.
  • Demonstrated ability to deliver results to the appropriate quality and timeline metrics.
  • Strong influencing and negotiation skills.
  • Excellent customer service skills.
  • Sound judgment and decision-making skills.
  • Strong software and computer skills, including MS Office applications.
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.

#DB-LI1

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

The potential base pay range for this role, when annualized, is $153, $284, The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q2 Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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