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Director, Platform Product Strategic Operations

2 months ago

San Diego, California, United States ServiceNow Full time
Job Description

**About ServiceNow**

ServiceNow is a global market leader in the field of enterprise software, providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

**Job Summary**

We are seeking a highly skilled and experienced Director to join our Platform Strategic Operations team. As a trusted advisor to the SVP of Platform Experience, you will work cross-functionally with product, engineering, design, and other teams across the organization to ensure the successful execution of our platform strategy.

**Key Responsibilities**

  • Coordinate on strategic planning and own operational execution
  • Thought partner with the SVP of Platform Experience and the leadership team on strategy and business execution, coordinating with cross-functional and executive stakeholders
  • Own strategy & execution process from strategy definition through operational planning to monitoring execution partnering with Product, Engineering, design, FP&A, and Talent Acquisition
  • Own the operating cadence of the business including annual planning, OKRs, Product Roadmap Reviews (PRR), etc.
  • Partner with product leaders to align the strategic roadmap and development plan to ensure it aligns and adheres to our org mission and objectives
  • Align and track OKRs to ensure successful execution
  • Headcount/Budgeting - Manage the budget and hiring plans, and plan the growth of the organization to ensure they align with our strategic roadmap, goals, etc.
  • Proxy for SVP, Platform Experience as needed for steering conversations within the leadership team and across parts of the organization to ensure alignment
  • Be the senior member of Platform StratOps team. Mentor more junior members and act as key lieutenant for team leader fostering a high-performance culture to attract and develop top talent

**Communication and Coordination**

  • Drive internal communications to ensure successful collaboration. Examples include All-Hands, monthly newsletters, AMAs, team offsites
  • Facilitate the communication and collaboration of the product leadership team to ensure critical issues and decisions are raised and followed up on.
  • Ensuring that critical information is communicated to key people on time.
  • Plan and execute the people strategy of the product organization to ensure that employee feedback, engagement, and development needs are addressed. Examples might include identifying training and development programs, Employee Surveys, Employee Recognition programs, and other Employee Engagement programs
  • Run Special Projects and Initiatives – spin up and run special projects based on need

**Requirements**

  • 12+ years of relevant work experience in product development, technical strategy, and product ops functions or equivalent
  • Strong preference for demonstrated strategy & ops effectiveness across large, matrixed product organizations covering product, financial, and operational success. Thrives in a matrixed environment with the ability to establish credibility with product, engineering, design, and other leaders
  • Strong preference for experience in computer science or technically heavy area
  • Demonstrated ability to be a thought and execution partner to senior product leaders to run & develop their organizations. Perform all operational tasks while keeping the product outcomes as the main goal
  • Demonstrated ability to keep the team aligned on execution and avoid emergencies for leadership
  • Strong preference for pragmatic problem-solving within a complex operating environment e.g. working through the shades of grey
  • Strong data analytics, finance, and problem-solving skills, with an ability to synthesize and problem-solve.
  • Demonstrated ability to quickly ramp on product portfolios, understand key business drivers of performance and efficiency, rapidly advising on and partnering with product leaders to make excellent business and product decisions
  • Experience creating annual financial plans
  • Strong communication skills - both verbally and in writing; comfortable in business and technical discussions
  • Track record of scoping and executing business and technical projects
  • Track record of driving organizational talent initiatives and communications
  • Track record of conducting great offsites and in-person meetings where work gets done and team members flourish
  • A solid track record of developing talent with inclusive leadership a plus