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Service Desk Technician
2 months ago
Join Our Healthcare Team in NYC
Are you ready to join a major Healthcare client in NYC as a Level 1 Help Desk Support Analyst? This is your chance to be the front-line IT support for an Health System that includes 11 hospitals.
The successful candidate for this role will:
- Receive, prioritize, document, and actively resolve end user requests
- Answer calls or email contacts within the required service level time frame
- Triage requests to ensure accurate transfers and escalation
- Track open tickets and monitor ticket progress, closing ticket items upon problem resolution
- Provide support and service to end users, aiming to resolve as many calls as possible at the level
- Assist with issues related to password resets, MS Office, Windows, security access, printer troubleshooting, and business/clinical applications
- Identify problems for submission to the problem management process
Skills:
Service Desk, Help Desk, Support, Troubleshooting, Customer service, Windows, Technical support, Desktop, Servicenow, Active Directory, Ticketing System, Password Reset, Network Connectivity, Printer Troubleshooting, Phone Support, A+ Certification
Top Skills Details:
Service Desk, Help Desk, Support, Troubleshooting, Customer service, Windows, Technical support, Desktop, Servicenow
Additional Skills & Qualifications:
Strong work ethic and ability to multitask. Type above 40 words per minute.
Experience Level:
Expert Level
About TEKsystems:
TEKsystems is a leading partner in transformation, helping clients leverage new opportunities and solutions in a changing world. With a team of 80,000 professionals working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we specialize in Full-Stack Technology Services, Talent Services, and real-world application.
Join us in driving change and experiencing the power of true partnership. TEKsystems is proud to be an Allegis Group company and an equal opportunity employer.
