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Assistant Housekeeping Manager
4 months ago
1 New York, NY New York, NY Full-time Full-time Estimated:
$50.
5K - $63.
9K a year Estimated:
$50.
5K - $63.
9K a year 12 days ago 12 days ago 12 days ago LIVE YOUR LIFE TO THE FULLEST Assistant Manager of Housekeeping Marriott Vacation Club, New York City Relocation Assistance Available What does MVW offer? Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Experience/Education Required:
High school diploma or GED; 2 years' experience in the housekeeping or related professional area.
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
JobResponsibilities:
Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date.
Oversees all lost and found procedures.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Works effectively with the Engineering department on guest room maintenance needs.
Understands and complies with loss prevention policies and procedures.
Ensures all employees have proper supplies, equipment and uniforms.
Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Assists in supervising an effective inspection program for all guestrooms and public space.
Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary.
Assists in the review of comment cards and guest satisfaction results with employees.
Empowers employees to provide excellent customer service within guidelines.
Conducting Human Resources Activities Supports training initiatives for all current and new employees.
Participates as needed in the investigation of employee accidents.
Communicates performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitors progress.
Coaches, counsels and encourages employees.
Manages payroll administration.
Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Communicates areas in need of attention to staff and follows up to ensure understanding.
Participates as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills.
Handles employee progressive disciplinary procedures as required.
Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
Supervises the Housekeeping shifts including breaking out the house.
Sets a positive example for guest relations.
Participates in the employee performance appraisal process, giving feedback as needed.
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Marriott Vacations Worldwide Our associates want more than fulfilling work.
Like our Owners, Members, and guests around the world, they want fulfilling lives.
Vacations expand our world to new places, new possibilities, new connections.
Along the way, they help us discover our best selves.
Marriott Vacations Worldwide is a leading global vacation company.
While our numbers tell some of the story, the heart of our success comes from the quality - and exceptional longevity - of our relationships with our associates and customers.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.Job Type:
Full-time Pay:
$58,760.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Shift:10 hour shift 8 hour shift Day shift
Experience:
Cleaning Management:
2 years (Required) Ability to Commute:
New York, NY Required) Ability to Relocate:
New York, NY 10018:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary:
$20 to $28 per hour based on qualifications.
