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Senior Technical Writer

2 months ago

Milford, Connecticut, United States Waters Full time

Overview

The Senior Technical Writer for Qualification documents plans, schedules, and produces qualification documentation for a global audience. The Sr. Technical Writer works independently as a contributing member of the Global Service department, which is a multi-disciplinary team that supports Waters' laboratory instrumentation and related software. This role will report to the Director, Global Services Product Management.

This is a Hybrid position located in Milford, MA

Responsibilities

  • Plan, schedule, and produce qualification documentation for technically complex products such as HPLC and MS instruments. Qualification documentation includes Qualification Workbooks (QWBs), Systems Qualification Tool (SQT) Protocols, Test Descriptions, and Change Notes. Provide writing assistance for ancillary compliance documentation, such as Service Notes, when necessary.
  • Follow the department's ISO procedures in an efficient and timely manner. This includes using the relevant documentation software and product management tools, such as JIRA and SAP, to archive documentation and provide evidence that the writing and documentation procedures have been followed.
  • Consistently meet deadlines and deliver high-quality documentation on schedule. Estimate, scope, and prioritize projects, and negotiate realistic delivery deadlines.
  • Keep the Product Owner apprised of progress on projects and suggest solutions to problems. Work on multiple projects concurrently with minimal supervision.
  • Excellent communication and interpersonal skills. Work with members of the Qualification team, evaluation/test, training, and customer support groups. Develop strong working relationships with project team members, especially within Global Services. Share techniques and skills with other writers of the team.
  • Adhere to all content development, editorial, localization, and department processes across all assigned projects.
  • Identify opportunities for content reuse across the compliance documentation set and ensure consistency of compliance documentation.
  • Suggest improvements to and support and drive the implementation of new tools and processes across the department.
    Qualifications
    • 7+ years of technical writing experience, including documenting complex devices.
    • A bachelor's degree in a science or engineering related field or experience in a scientific field.
    • Understand moderately complex systems and produce concise, well thought-out compliance documentation (Qualification Workbooks (QWBs), Systems Qualification Tool (SQT) Protocols, Test Descriptions, and Change Notes).
    • Experience with writing technical documentation for scientific audiences. Prior experience providing technical writing for laboratory instrumentation, qualification procedures, compliance procedures and related software highly preferred.
      Company Description

      Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

      Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

      Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

      Key Words

      DITA document system, Microsoft Office, SAP, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver #LI-ML #LI-Hybrid