Senior Product Manager Ion Software

1 month ago

Sunnyvale, California, United States Intuitive Surgical Full time
Job Description

Primary Function of Position

Product Managers play a critical role in Ion's success by empowering teams across technical and commercial functions to bring life-changing tools to our customers and patients. As a Downstream Product Manager, you will drive the development, launch, and sustaining of cutting-edge robotic software products from launch to end-of-life. Working across multiple product franchises in multiple geographies, and in collaboration with cross-functional stakeholders across Product Operations, Development, and Commercial functions, you will ensure that new products meet the needs of our valued customers, and you will provide strategic input on future product and portfolio development.

The ideal candidate for this role must have excellent communication, organization, and technical skills. A high attention to detail and the ability to evangelize big-picture storytelling to key stakeholders, while serving as the central point-of-contact for downstream product development, launch, and sustaining workstreams is key. Expertise in product management methodology, project management methodology, software development, product launches, and sustaining engineering within healthcare/medical devices is a plus. This role will report to the Group Product Manager of software.

Essential Job Duties

Product Launch and Sustaining

  • Manage product launch and sustaining efforts across cross-functional technical and commercial stakeholders for next generation software and hardware-based surgical robotics capabilities
  • Propose product feature updates and next-generation capabilities aligned with customer needs and company's long-term targets
  • Manage cross-functional team to ensure execution of a smooth product rollout process, including global product launch, inclusive of: Global Product Pricing, Global Product introduction timing, Global Training Plan
  • Communicate, coordinate, and track project status at various levels of detail, ranging from big picture vision through engineering technical specifications
  • Ensure execution of a smooth product rollout process, primarily in the United States but also global product launches when needed
  • Serve as the single point of contact and liaison to develop, communicate, escalate, and resolve key launch requirements, customer needs, and go-to-market execution plans

Downstream Product Management:

  • Understand external customers' (i.e. clinicians/KOLs, reprocessing teams, hospitals and payors) and internal customers' (i.e. Field Sales, Customer Support, Field Engineering and Services) needs to identify and develop in-market and product development solutions.
  • Head Product Management in the SIOP process (Sales, Inventory, Operations Planning) process, working closely with manufacturing and operations, forecasting SKUs
  • Proactively identify product/field risks and drive resolution by developing solutions and execution plans
  • Measure product success by monitoring product adoption and measuring customer satisfaction
  • Monitor and prioritize product quality issues for the product roadmap. Work with cross-functional teams to resolve product issues and critical customer issues
  • Manage downstream partnership efforts with development partners, coordinate key technical workstreams for on-going roadmap development

Business Analysis and Competitive Landscape:

  • Define appropriate product launch and performance metrics to drive outcomes on overall product lifecycle, supplier volume renegotiations, and pricing recommendations
  • Identify opportunities for product improvements by examining product return data and complaints information
  • Serve as conduit between field and product management team by providing real-time insights from the customer and field-based teams
  • Understand market-leading, emerging, and complimentary technology, its impact on Intuitive's Endoluminal product lines, and go-to-market strategy
  • Conduct qualitative and quantitative market research to inform go-to-market strategy, pricing, and product positioning

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