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Airline Accounts Manager

3 months ago

Las Vegas, Nevada, United States Worldwide Flight Services, Inc. Full time
About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The work of an Airline Accounts Manager includes effectively managing multiple airlines, including but not limited to properly ensuring that our assets (defined as our customers, aircraft, staff, ground support equipment, and facilities) are maintained to the highest standard. Develop and cultivate strong relations and retention with the airport authority and be an active member of the airport community. Ensure the account operates according to contract and service level agreements and coordinate interactions at all levels internally and externally. Provide hands-on supervision of the staff and delegate workload. Oversee GSE assets, monitor preventative maintenance and repairs, and ensure long-term analysis of manpower and GSE needs. Create a succession plan to identify and effectively develop and train potential leaders. Manage attendance records and ensure appropriate coverage while controlling the budget for labor costs and allocation. Maintain and control all required aspects of the operation under the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand, and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices fairly and equitably, where all employees, customers, vendors, and other third parties are treated with respect. Ensure the company's image is represented with the highest integrity.

Responsibilities
  • Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors Manual, applicable union contract, general business periodicals, professional journals, technical procedures, governmental regulations, and airline policy and procedures manuals.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
  • Ability to operate equipment and hold necessary licensing (if applicable).
  • Reports to work on a regular and timely basis.
  • Ability to perform specific responsibilities related to your shift.
Minimum Requirements
  • Two to five years of previous management/specialist supervisory experience in field service duties
  • Five years Airline/Ground Handler Experience (of which a minimum of 2 years in management or four years as a supervisor)
  • College degree or equivalent experience.
  • Independent judgment and decision-making skills required
  • Airline pricing experience
  • Flexibility required to work weekends and/or holidays as needed based on business demands.
Preferred Skills
  • Ability to read, write, fluently speak, and understand the English language.
  • Excellent interpersonal skills, and written and oral communication skills.
  • Familiarity with personal computer software helpful
Physical Requirements/Working Conditions
  • Ability to lift up to 70 lbs.
Perks & Benefits
  • Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more
  • Need quality medical care? Multiple options for both full and part-time employees
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees
  • Want to invest in your future? 401k program offered with company match
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.