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Enterprise Customer Success Manager Public Sector
1 month ago
REIMAGINE TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming and more, by reducing fraud and transforming human interactions with data, products, and services.
We're in the process of rapidly scaling our diverse global team and we're looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up
- Role Title: Enterprise Customer Success Manager - Public Sector
- Direct Report: Vice President of Civil Identity
- Area: Product
- Location: US (Remote)
The Opportunity
Are you a passionate Enterprise Costumer Success Manager (Public Sector)? We are looking for an experienced and dedicated Enterprise Customer Success Manager to join our team, focused on the public sector. In this senior role, you will be responsible for ensuring the success and satisfaction of our largest and most strategic public sector clients. You will work closely with stakeholders to understand their needs, drive adoption, and deliver value through our solutions.
Responsibilities:
- The successful candidate must have a strong working knowledge for managing projects according to PMI or similar industry standards for (preferably) state and/or federal government clients.
- Must have a working knowledge of AWS or other similar Cloud Services technology.
- Must be innovative in identifying, proposing and overseeing the conception, building, testing, implementation and delivery of business solutions.
- Excellent written and communication skills.
- Ensure projects are implemented on time and according to defined requirements.
- Conduct facilitated sessions with project team to understand, collect, and document business, functional and security compliance requirements.
- Develop, monitor, and coordinate pre-contract activities, such as RFx proposal development, pricing, RFx proposal presentation, and contract negotiation.
- Serve as a strategic business partner and maintain knowledge and understanding of government clients' application architectures and business processes.
Requirements:
- Six years of project management experience in a medium to large government organization involving coordination of multiple complex projects and the integration of legacy and cloud-based technologies.
- Project Management Professional (PMP) Certification or other formal project management training.
- Experience in working with solutions that adhere to NIST
- Experience in working with FedRAMP, StateRAMP, or related projects
8 Aspects of our Culture:
- Values are what we value
- High performance
- Freedom & responsibility
- Context, not control
- Highly aligned, loosely coupled
- Continuous Feedback
- Pay Top of Market
- Promotions & Development
- Learn more about Life at Incode
Benefits & Perks:
- Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
- Additional benefit package according to location (401k, medical insurance, etc.)
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
Applicant Data Privacy:
We will only use your personal information in connection with Incode's application, recruitment, and hiring processes.
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