Enterprise Customer Success Manager

1 month ago

Remote, Oregon, United States Augury Full time

Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world's largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time.


As an Enterprise Customer Success Manager, you will directly impact our customers' businesses by helping them achieve machine health to keep their production lines running. You'll take a strategic approach to ensure our customers onboard and adopt Augury widely and continuously gain value from our products and services. This position is NYC or remote.

A Day In Your Life

  • You understand how our customers work and their business challenges and coach them on leveraging Augury for machine health strategy.
  • You take pride in owning the customer experience and making sure that the customer moves swiftly across the customer lifecycle while maximizing their value with the right offerings.
  • You are a thought leader and creative in helping the customer grow in ways they may not have evaluated or anticipated.
  • You educate the customer and understand that they're always looking for new, better, and easier ways of doing their job or increasing the bottom line.
  • You engage customers using a consultative approach which positions you and Augury as the preferred long-term strategic partner.
  • You work seamlessly with the Sales and Product teams to deliver continuous value to our customers and drive platform adoption.
  • You bring new initiatives forward by identifying opportunities for continuous improvement and implement them.
  • You are adept at cross-functional collaboration and effectively manage your internal relationships to address customer feedback and escalations, remove friction, and mitigate risk/churn.
  • You proactively seek out opportunities to expand Augury's footprint and stickiness, seamlessly integrating our offerings into customer business processes.
  • You drive on-time renewals and ARR growth across your book of business.

What You Bring

  • Experience: 5+ years in a B2B customer relationship management, customer success, account management, or related function in a technology-centric environment. Experience in working with global Fortune 500 companies that leverage Enterprise Technology platforms, e.g., Salesforce, CMMS, ERP systems, etc.
  • Relationship building: Proven ability with building strong relationships with customers and internal stakeholders, especially Sales and Product teams.
  • Tech savviness: Technical understanding/aptitude of machines from the Industrial manufacturing arena is a strong advantage.
  • Strong communicator: Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer.
  • Commercially-driven

We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, WFH and phone stipend, and a 4-day work week, every other week.

The pay range for this position in Colorado, California, and New York is a targeted OTE of $115,000 to $140,000 that is composed of a 85/15 split of base salary + variable. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.


Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.

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