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Senior Operations Business Analyst

4 months ago

Nashville, Tennessee, United States HCA Healthcare Full time

Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Case Management Senior Business Analyst opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing

  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock

  • Family support through fertility and family building benefits with Progyny and adoption assistance.

  • Referral services for child, elder and pet care, home and auto repair, event planning and more

  • Consumer discounts through Abenity and Consumer Discounts

  • Retirement readiness, rollover assistance services and preferred banking partnerships

  • Education assistance (tuition, student loan, certification support, dependent scholarships)

  • Colleague recognition program

  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Case Management Senior Business Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply

Job Summary and Qualifications

The Case Management Senior Business Analyst is focused on providing subject matter expertise on Case Management products including its functionality and utilization, collaborating with project teams and business partners to meet project objectives. This position will provide leadership to, business and technical teams to ensure successful delivery of the Case Management product initiatives, specifically patient throughput-focused applications such as NATE Tempo and NATE Dynamic Discharge Dashboard. The successful candidate will have excellent verbal and written communication skills, the ability to understand and document existing workflows, establish effective working relationships and manage multiple priorities. This includes discussions and collaborating with other project team members to design functional product details and changes, identify and escalate project issues, and ultimately ensure product requirements are met. The candidate will provide hands-on expertise to independently resolve service delivery or functionality issues with the Case Management product, frequently communicating with project team members, support resources, other supporting external vendors, and end users.

This position requires a strong working knowledge on how the Case Management and other clinical and operational resources utilize the technology, by maintaining strong relationships with various business partners. The ideal candidate for this position has a product development or healthcare operations background with well-developed communication skills. Care Management product experience and EMR experience is a plus.

Major Responsibilities:

  • Analyzes current or potential business processes and reviews existing information systems to identify opportunities for improvements.
  • Facilitate requirements discovery sessions to drive product requirements; solid collaboration, facilitation, and negotiation skills
  • Provides expertise in process design and provides leadership in communicating requirements to product development, testing, and education/training.
  • Develops maps and flowcharts of business processes (current and future state)
  • Elicits and documents business, user, functional and non-functional requirements. Creates deliverables independently or through a team and manages approval
  • Take ownership of responsibilities, working individually or with teams to accomplish goals
  • Provide tier 3 customer support to the end users
  • Professional demeanor and positive attitude; customer service orientation
  • Excellent communication and inter-personal skills
  • Ability to learn, understand, and apply new technologies, methods, and processes.
  • Serves as a role model to peers, coworkers and other hospital personnel. Demonstrates discretion and upholds the highest standards of professionalism at all times.
  • Works with all departments throughout the product delivery cycle to ensure project dates are met and ensure timely completion of Business Analyst deliverables
  • Promotes a culture that inspires commitment to the vision/mission/values of the organization.
  • Ability to multi task, given various task assignments, assisting management in prioritization of tasks
  • Engages actively in professional growth and development of self, utilizing professional organizations, workshops, seminars, and other self-directed learning activities as applicable.
  • Enter any content that you want to repeat, including other content controls. You can also insert this control around table rows in order to repeat parts of a table.
  • Performs other duties as assigned
  • Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement."

Qualifications:

  • Bachelors degree, required
  • Bachelors degree healthcare related field preferred
  • 5+ years of experience in applicable experience, required
  • 3+ years of experience in Experience with MEDITECH or other EHR systems, preferred
  • 5+ years of experience in Experience with technology implementations, required
  • Scrum or Agile preferred
  • Six Sigma Methodologies
  • Occasional Travel: The job may require travel from time- to-time, but not on a regular basis.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Case Management Senior Business Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.