Business Systems Analyst

6 hours ago


Nashville, Tennessee, United States Atika Technologies Full time
Senior Business Analyst - Unified Communications as a Service (UCaaS) and Data Center Network Modernization

Atika Technologies is seeking a highly skilled and experienced Senior Business Analyst to support the implementation of a Unified Communications as a Service (UCaaS) solution and the modernization of our data center network infrastructure.

Key Responsibilities:
  • Work closely with stakeholders to gather and document detailed business and technical requirements for the deployment of UCaaS solutions.
  • Analyze current telephony, faxing, and paging systems across retail stores, distribution centers, and SSC to identify gaps and areas for improvement.
  • Develop as-is and to-be business process models to support the migration from analog to digital communication systems.
  • Work alongside technical teams during the deployment of Dialpad Basic, Cellular POTS alternatives, and the Teams Integrated Dialpad solution.
  • Ensure that all deliverables meet the specified quality and functionality requirements, including desk phone replacements, contact center solutions, and app-based telephony for stores.
  • Oversee the decommissioning and migration of legacy systems, ensuring minimal disruption to business operations.
  • Define and execute test plans to validate that the deployed solutions meet business requirements and perform user acceptance testing (UAT) with end-users.
  • Identify and document any issues or defects, working with technical teams to ensure timely resolution.
Requirements:
  • 7+ years of experience as a Business Analyst, with at least 3 years in network infrastructure or data center-related projects.
  • Proven experience working on large-scale technology projects involving hardware, software, and network automation.
  • Strong understanding of network technologies, including VXLAN, IPv6, VR segmentation, DHCP, and network automation tools (e.g., Juniper Apstra).
  • Strong analytical and problem-solving skills, with a focus on translating business needs into technical solutions.
  • Familiarity with project management methodologies and tools, such as Agile and Waterfall, and experience working with PMO standards.


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