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Business Operations Analyst
2 months ago
We are seeking a highly skilled Business Operations Analyst to join our team at Corpay. As a Business Operations Analyst, you will play a critical role in improving customer-facing processes and optimizing internal operations that support our customers.
Key Responsibilities:- Develop and implement comprehensive workforce management strategies, including staffing models.
- Collaborate with department heads to optimize workforce efficiency.
- Investigate and address customer complaints and improve the customer experience.
- Work cross-functionally to resolve escalated inefficiencies.
- Provide process mapping and expertise on customer-facing processes.
- Design and monitor operational analytics and reporting standards.
- Lead and contribute to quality management framework creation, focusing on process control and continuous improvement.
- Bachelor's degree required.
- At least 5 years of experience in workforce management, process, and quality management, or data quality management.
- Advanced proficiency in MS Office, especially Excel.
- Strong analytical and problem-solving skills with experience in Lean and Six Sigma methodologies.
- Proven ability to collaborate across functional teams and deliver on key projects.
- Prior experience in financial services preferred.
- Medical, dental, and vision benefits available from the 1st month after hire.
- Automatic enrollment into our 401k plan (eligibility rules apply).
- Virtual fitness classes available company-wide.
- PTO including vacation, sick leave, and personal time.
- Discounts on major providers like gyms, wireless services, and car rentals.
- A fun, inclusive work culture with contests and prizes.
Corpay is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.
