dhs desktop support associate

1 month ago

New York, New York, United States tapwage Full time
Job Description

MUST BE PERMANENT IN THE COMPUTER ASSOCIATE TECHNICAL SUPPORT CIVIL SERVICE TITLE.


The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.

DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS's technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies.

ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS), Office of Technology Deployment Services (TDS) is recruiting to fill one (1) Computer Associate Technical Support I, to function as the DHS Desktop Support Associate, who will:

  • Install microcomputer equipment at HRA/DHS locations throughout the five boroughs including
upgrading memory, setting up mailboxes, configuring to the network, naming conventions inserts

as well as using Gateway and IP addresses for LAN connectivity. Have technical proficiency in

connectivity of local area network and wide area network. Perform tasks as Local Administrator

for NT and UNIX.

  • Repair, maintain and install microcomputer equipment including scanners, video conferencing
systems, network PCs, imaging systems, network, local, color and black and white printers

which comprise HRA's/DHS's Enterprise Network.

  • Provide competent and highly technical guidance and assistance to other technicians and to
microcomputer liaisons by responding to the inquires in to end user application/ software support

to aid in meeting mission goals.

  • Review state of the art hardware and software releases for inclusion in making recommendations
for use of agencies standard configuration. Participate in evaluating and deciding new agency needs

for hardware and software using the World Wide Web and other up to date sources to gather

information.

  • Provide comprehensive technical reports, both written and oral on progress and at completion of tasks
and projects.

  • Prepare specifications for enhancement of components to ensure their optimal performance, including
scanners, imaging systems, video conferencing, network printers and other state-of-the-art

microcomputer components.

Hours/Shift

Normal Business Hours

Qualifications

  • A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or"
  • An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or
  • A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or
  • Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above.
Additional Information


The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

  • Desktop Support

    3 weeks ago

    New York, New York, United States TEKsystems Full time

    Description:Our client, a large healthcare system, is looking for a strong desktop support resource to join their rapid response team. We are looking for someone with 2-5 years of experience troubleshooting hardware and software for users in a corporate or high pressure enviroment, handling tickets, working with Active Directory, and more.Candidates MUST...

  • Desktop Support

    2 months ago

    New York, New York, United States TEKsystems Full time

    Description: Our client, a large healthcare system, is looking for a strong desktop support resource to join their rapid response team.In the speaking with the hiring manager, Denise Rowe a successful candidate will be a sharp, eager individual who is willing to learn and work hard. Skills: Desktop, Support, Windows, Active directory, Troubleshooting,...

  • Desktop Support

    1 month ago

    New York, New York, United States INA Solution Full time

    Job Title:Desktop Support - Intune Location:NYC, NY Duration:Long-Term Description:Desktop Support Administrator responsible for building/deploying desktop and laptop images using the Microsoft Deployment Toolkit, Intune, and Azure Active Directory.Must have been a team leader with some management skills.Intune, and Azure Active Directory.Windows 10 (Will be...

  • Desktop Support Specialist

    2 days ago

    New York, New York, United States Russell Tobin & Associates Full time

    Job SummaryRussell Tobin & Associates is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their computer systems and networks are running smoothly and efficiently.Key ResponsibilitiesProvide technical support and...

  • Desktop Support Specialist

    1 day ago

    New York, New York, United States Nicoll Curtin Full time

    Job DescriptionCompany OverviewNicoll Curtin is a leading global alternative asset management firm seeking a skilled Desktop Support Engineer to join their team in New York.Job SummaryWe are looking for a highly motivated and experienced Desktop Support Engineer to provide infrastructure support and maintenance for users in our New York offices and remote...

  • Desktop Support Specialist

    1 day ago

    New York, New York, United States SysTechCorp Inc Full time

    We are seeking a highly skilled Desktop Support Engineer level 3 to join our team at SysTechCorp Inc. As a key member of our technical support team, you will be responsible for providing exceptional support to our VIP users.Key Responsibilities:Provide technical support to users via phone, email, and in-person visits.Troubleshoot and resolve technical issues...

  • Desktop Support Specialist

    1 week ago

    New York, New York, United States AMS Staffing, Inc. Full time

    Job Opportunity: Desktop Support TechnicianAbout the Role:We are seeking a highly skilled Desktop Support Technician to join our team at AMS Staffing, Inc. as a Desktop Support Specialist. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients and staff members.Key Responsibilities:Provide...

  • Executive Desktop Support Technician

    3 months ago

    New York, New York, United States TEKsystems Full time

    Description:Under the supervision of the local Workplace Computing Group (WCG) leader and the WCG Regional Support Director, maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and associated peripherals.Description:The Workplace Computing Group (WCG) is an extension of the services provided by the Enterprise Service Desk....

  • Desktop Support Analyst

    2 months ago

    New York, New York, United States TEKsystems Full time

    Description:Our client is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working for our client over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates...

  • Desktop Support Specialist

    4 days ago

    New York, New York, United States StepStone Group Full time

    Job Title: Desktop Support SpecialistWe are seeking a highly skilled Desktop Support Specialist to join our IT team at StepStone Group. As a Desktop Support Specialist, you will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and maintaining the overall health of our IT infrastructure.Key...

  • Desktop Support Specialist

    2 days ago

    New York, New York, United States Atlas Search Full time

    About Atlas SearchWe are seeking a highly skilled End User Services Engineer to join our team at Atlas Search, a reputable Investment Management firm. As an End User Services Engineer, you will play a critical role in contributing to End User Support and Desktop Engineering responsibilities.ResponsibilitiesSupport all levels of users, including Portfolio...

  • Desktop Support Technician

    1 month ago

    New York, New York, United States TEKsystems Full time

    Description:This position will deliver a high level of IT support (asset management, desktop engineering, audio visual, and general support), provide consultation and advise on particularly complicated issues, partner with academics and students to provide IT solutions that enable research, and provide technical leadership within the team. The team member...

  • Desktop Support Specialist

    2 days ago

    New York, New York, United States Motion Recruitment Full time

    Job Summary:Motion Recruitment is seeking a highly motivated and experienced Desktop Support Specialist to join our team in New York. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our office technology.Key Responsibilities:Provide desktop support to...

  • Senior Desktop Support Engineer

    6 days ago

    New York, New York, United States GTN Technical Staffing and Consulting Full time

    Position Overview:This role involves providing dedicated support for desktop systems and related technologies. The position is structured for a part-time commitment, requiring presence in the office for a limited number of hours each week.Key Responsibilities:Oversee the setup and upkeep of hardware and software systems, including personal computers,...

  • Workforce Computing Group Executive Desktop Support Technician

    3 months ago

    New York, New York, United States TEKsystems Full time

    Description:Under the supervision of the local Workplace Computing Group (WCG) leader and the WCG Regional Support Director, maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software and associated peripherals.Description:The Workplace Computing Group (WCG) is an extension of the services provided by the Enterprise Service Desk....

  • Senior Desktop Support Engineer

    6 days ago

    New York, New York, United States GTN Technical Staffing and Consulting Full time

    Position Overview:This role is focused on providing high-quality technical support and maintenance for desktop systems and related infrastructure. The position requires on-site presence in Manhattan for a total of 12 hours per week.Work Schedule:4 hours per day on Tuesday, Wednesday, and FridayTuesday and Friday: 9 AM to 1 PMWednesday: 1:30 PM to 5:30 PMKey...

  • Desktop Support with Strong MAC Experience

    2 months ago

    New York, New York, United States Sierra business solution LLC Full time

    Perform Installs, Moves, Adds and Changes (IMACD s) of hardware and software Become familiar with company s infrastructure, key contacts, and escalations procedures as relates to other teams in the business Lead team of EUS onsite and take care of SLA management.Demonstrate outstanding understanding and communication skills when working with clients Perform...

  • Research Chemist

    1 month ago

    New York, New York, United States Dhs Headquarters Full time

    As a Research Chemist, GS , your typical work assignments may include:Planning and execution of R&D and Contraband (e.g., bulk explosive, chemicals, etc.) production-related activities at all applicable TSL locations. Executing the synthesis of novel and known explosives/chemicals, performs sensitivity testing of explosives, stability testing, and performs...

  • L3 Desktop Support Specialist

    7 days ago

    New York, New York, United States GTN Technical Staffing and Consulting Full time

    Position Overview:This role is a part-time position requiring on-site presence in Manhattan, focusing on providing exceptional technical support and maintenance for various hardware and software systems.Key Responsibilities:Oversee the setup and upkeep of computing hardware and software, including personal computers, printers, mobile devices, and network...

  • Desktop Support Technician

    1 month ago

    New York, New York, United States Michael Page Full time

    Growing IT TeamSeeking Desktop Support Technician with previous law firm experience About Our Client Our client is a leading law firm with offices all around the US. Job Description Supporting end users at the firm.Working alongside the network team on any issues that arise.Creating daily, weekly, and monthly reports.Maintaining all IT equipment.Handling any...