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Manager of Individual Engagement

3 months ago

New York, New York, United States The Partnership To End Homelessness Full time

About The Partnership To End Homelessness

Our values – compassion, inclusion, integrity, professionalism
and social justice – steer our strategy, decision-making and
operations as we work to achieve our mission of ending
homelessness by preventing it.

The Partnership's upstream intervention model combines housing,
rental assistance and crisis services with mental health, support
and education programming to prevent people from losing their
homes. Our services are available to New Yorkers of any ability,
age, family type, gender, national origin, race and sexual
orientation who are at risk of, experiencing or recovering from
homelessness.

Position Overview

The Manager of Individual Engagement role presents an
opportunity to leverage your fundraising talent and experience to
advance an innovative organization that believes homelessness can
be solved with an upstream, preventative approach that is more
humanitarian and cost-effective than traditional approaches.

Reporting to the Director of Strategic Partnerships, the Manager
will grow and manage the individual engagement program in line with
The Partnership's mission, values and strategy. Specifically, the
Manager will collaborate across teams to manage direct and digital
individual giving campaigns (including year-end, calendar-specific
and event-related campaigns) and planned giving. The position calls
for a meticulous, analytical self-starter and problem solver who
has integrity, is deadline-focused, works collaboratively, has
superior written communication skills and enjoys inspiring others
to rethink and reframe. The position is integral to growing
individual support, while ensuring stellar data management and
donor privacy and care.

Responsibilities

Collaborate with the marketing team to create and follow an
integrated marketing calendar;
Implement annual and monthly direct mail and digital
fundraising campaigns;
Ensure compelling solicitations, reports and other donor
correspondence;
Conduct prospect research to identify, cultivate and secure new
donors;
Implement a moves management system to provide a dynamic and
engaging donor experience;
Manage a Planned Giving Program, including identification and
cultivation of planned gift prospects, management of existing
pledges and gifts and collaboration with the marketing team to
develop stakeholder education about legacy giving;
Design and manage virtual and in-person fundraising and
acknowledgment events, including coordination of staff, vendors and
consultants and efficient use of technologies
Oversee and manage CRM database in Blackbaud Raiser's Edge,
including donor record creation and maintenance, reports and
queries, prospect research and gift processing and
acknowledgements;
Develop and maintain expert knowledge of online giving platform
and manage reconciliation with CRM and Finance;
Maintain in-depth knowledge of donors and proactively produce
reports/briefs for the senior team;
Ensure accurate and immediate gift processing and
acknowledgments;
Set and implement detailed work and production plans;
Serve as an organizational spokesperson with donors and other
stakeholders as assigned;
Maintain up to date knowledge on donor technology and related
security standards and requirements;
Other duties as assigned;
Fulfill all responsibilities in alignment with The
Partnership's values: Compassion, Inclusion, Integrity,
Professionalism, Social Justice.

Skills & Qualifications
Bachelor's degree required; Master's preferred. Superior
writing skills are required;
5+ years of progressive fundraising experience, preferably with
3+ years in a frontline individual engagement role with
demonstrated ability to manage a donor CRM;
Proven ability to work independently, with experience creating
and implementing income recording and reconciliation systems and
work plans, and generating donor reports and analysis for senior
staff;

Demonstrated success in planning and managing campaigns and
events, including budgets;

A seasoned storyteller and networker who is motivated by and
can leverage the organization's mission, values and strategy to
produce compelling donor engagement materials;
Experience working with diverse teams and stakeholders and
commitment to fostering diversity, equity, inclusion and belonging
in a multicultural environment;

Solutions-focused with the motivation and ability to build and
fix systems, handle a variety of tasks simultaneously and thrive in
a small, hands-on environment with multiple priorities;

Excellent analytical and communication skills, bi-lingual
(Spanish) a plus;
Proficient in MS Office software and donor database systems;
Raiser's Edge a plus;
Understanding of and willingness to uphold The Partnership's
values.

This description describes the general nature and level of
the work being performed by people assigned to this role. The
Partnership To End Homelessness reserves the right to amend and
change responsibilities to meet organizational needs as
necessary.

Work Environment and Physical Requirements

The position works in a professional office environment with low
to moderate noise, involves routine use of office equipment (such
as computers, phones, copiers/scanners and filing cabinets) and may
involve meeting travel and early mornings, evenings, weekends
and/or holidays as needed. The physical requirements of the
position include maintaining a stationary position and focus for
long periods of time; utilizing hands and fingers and reaching with
hands and arms to operate office equipment; talking, hearing,
seeing and exchanging accurate information via in-person,
electronic, telephonic, virtual and written communications; and,
typing, standing, walking, siting, stooping and lifting/moving up
to 25 pounds. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.

Equal Opportunities Employer

At The Partnership, difference is us. We are an equal
opportunities employer and prohibit discrimination against any
individual based on ability, age, color, creed, culture, gender,
gender identity, gender expression, marital status, national
origin, pregnancy or related condition (including breastfeeding),
race, religion, sex, sexual orientation, veteran status, or any
other basis protected by law.

Benefits

Compensation for this full-time, exempt role includes: $75K
salary; generous PTO and benefits, including employer coverage of
100% of employee health insurance premiums (medical, dental,
vision); disability; life insurance; transit; and 401K with
employer contribution. A seasonal 4-day work-week, based in NYC
office.

How to apply

Please use
this link to submit a letter of interest that explains:

How your skills and experience make you a fit for The
Partnership and this role.
How The Partnership and this role are a good fit for your
ongoing interests and career goals.

Include a copy of your résumé as support for your letter.