Patient Registration Representative

1 month ago

Miami, Florida, United States UOMUOMUS Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The Patient Access department has an exciting opportunity for full-time Patient Registration Representatives in multiple locations. The locations include: Coral Gables, Palmetto Bay, Downtown Miami, Doral, Kendall, and Broward.

  • Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
  • Comply and abide with all established UHealth policies and procedures related to Patient Access and State/ Federal regulations.
  • Identify and collect patient's self-pay responsibility including co-pays, deductibles, co-insurances, self- pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient's financial responsibility upfront.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Knowledge, Skills, and Abilities:

  • Excellent verbal and written communications skills in English. Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
  • Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
  • Excellent mathematical and cash management skills.
  • Knowledge of medical terminology preferred.
  • Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
  • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
  • Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.
    ​

Minimum Qualifications:

  • High School Diploma required; Bachelor's degree preferred
  • Patient Access Representative 1 - Minimum of one (1) year experience in customer service; experience in a healthcare related setting preferred
  • Patient Access Representative 2 - Minimum of two (2) years experience in customer service; experience in a healthcare related setting preferred
  • Patient Access Representative 3 - Minimum of three (3) years experience in customer service; experience in a healthcare related setting preferred

Any appropriate combination of relevant education, experience and/or certifications may be considered.

#Li-TF1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

c101

  • Patient Registration Specialist

    4 days ago

    North Miami Beach, Florida, United States Public Health Trust of Dade Co Full time

    Job SummaryThe Public Health Trust of Dade Co is seeking a highly skilled Patient Registration Specialist to join our team. As a Patient Registration Specialist, you will be responsible for ensuring timely and accurate patient registration, verifying insurance coverage, and obtaining all necessary account information.Key ResponsibilitiesInterview patients...

  • Patient Access Representative 1

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.***1,000 Sign On Bonus***The Patient Access department has an...

  • Patient Accounts Representative

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.Miami Transplant Institute has an exciting opportunity for a...

  • Patient Access Representative 1

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    The Bascom Palmer Eye Institute is looking for a Patient Access Representative 1 to join their team in Naples, Florida.Responsibilities: Register patients for clinical services Verify insurance benefits and collect payments Obtain necessary patient information Explain procedures and obtain signed forms Schedule appointments and handle patient records ...

  • Supervisor, Patient Access

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The department of Patient Access has an exciting opportunity for a...

  • Patient Scheduler 2

    2 months ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami is currently seeking a Patient Scheduler 2...

  • Patient Representative

    1 month ago

    Miami, Florida, United States Nicklaus Children's Hospital Full time

    DescriptionJob SummaryChampion of customer service and part of the hospitals problem solving team. Interact with patients, families, physicians, nurses and hospital staff as unbiased facilitators to resolve concerns/complaints/grievances.Job Specific DutiesAcknowledges electronic communication and telephone messages within 24 hours of receipt; provides...

  • Patient Representative

    1 month ago

    Miami, Florida, United States Nicklaus Children's Health System Full time

    Job SummaryChampion of customer service and part of the hospitals problem solving team. Interact with patients, families, physicians, nurses and hospital staff as unbiased facilitators to resolve concerns/complaints/grievances.Job Specific DutiesAcknowledges electronic communication and telephone messages within 24 hours of receipt; provides excellent...

  • Enrollment Support Representative 1, Full-Time, Days, M-F

    2 months ago

    Miami, Florida, United States Jackson Health Full time

    Department: Jackson Memorial Hospital - Uncompensated CareAddress: 1611 NW 12 Ave., Miami, FL 33136Shift: Full-Time, Days, M-F, On-SiteWhy Jackson:Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history,...

  • Supervisor, Patient Access

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    Job Title: Supervisor, Patient AccessCompany: UHealth-University of Miami Health SystemThe Supervisor, Patient Access position at UHealth-University of Miami Health System is responsible for overseeing the day-to-day operations and management of the front desk at an assigned clinic. The main focus is on ensuring all patients, visitors, and staff receive...

  • Customer Service Representative

    6 days ago

    Miami, Florida, United States University of Miami Full time

    Job SummaryThe University of Miami is seeking a highly skilled Senior Customer Service Representative to join our team in the Pathology Department. As a key member of our team, you will be responsible for providing exceptional customer service to our patients, clients, and visitors.Key ResponsibilitiesAssist lower-level customer service staff with day-to-day...

  • Director, Patient Access

    3 weeks ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami UHealth/SoLé Mia opening June 2025, will...

  • Patient Access Coordinator, Mental Health Patient Access, Full-Time, Day Shift

    1 month ago

    Miami, Florida, United States Jackson Health Full time

    Department: Mental Health Patient Access Address: 1611 NW 12 Ave, Miami, FL 33136 Shift Details: Full-Time, Day ShiftSummary Patient Access Coordinator is responsible for the daily management of Patient Access staff responsible for patient registration, scheduling, and financial clearance to increase cash flow through accuracy of registration data. This...

  • Patient Services Representative

    2 weeks ago

    Miami, Florida, United States MAXhealth Full time

    Job OverviewMaxHealth is seeking a dedicated and organized Front Office Coordinator to join our team. This full-time role involves managing patient check-in and check-out processes, collecting co-payments, scheduling appointments, answering phone inquiries, and delivering exceptional customer service.We value our employees and offer a competitive salary...

  • Patient Finance Specialist, Part-Time with Benefits, Day Shift, Every Weekend

    4 weeks ago

    Miami, Florida, United States Jackson Health Full time

    Department: PFS PAS Jackson MainAddress: 1611 NW 12 Ave, Miami, FL 33136 Shift Details: Part-Time with Benefits , Day Shift 7AM - 3:30PM, Every Weekend from 7AM-11AM and Varied days throughout the week.Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our...

  • Patient Services Coordinator

    1 week ago

    Miami, Florida, United States TMS of Miami Full time

    Job OverviewDaily ResponsibilitiesAssessing and conveying patient requirements to specialists and other healthcare professionals.Collaborating closely with mental health staff to ensure accurate patient documentation, managing all communications directed to our mental health division, and entering patient refill requests and concerns into our electronic...

  • Patient Care Services Associate

    2 weeks ago

    Miami, Florida, United States Miami Beach Medical Group Full time

    Patient Care Services AssociateThe Patient Care Services Associate is dedicated to delivering outstanding support to patients and their families within the healthcare facility. This role is essential in maintaining an efficient and welcoming environment for all visitors.Key Responsibilities:Warmly greet and assist patients during their registration...

  • Registrar - Patient Access (Full Time, Evening shift)

    2 months ago

    Miami, Florida, United States Nicklaus Children's Health System Full time

    Job SummaryGreets patients and families in person or on the telephone. Obtains demographic, third party payer, financial information, medical information, and identification to schedule, admit, or register the patient for Health System. Obtains authorization and collects payments when required.Job Specific DutiesComplies with applicable governmental...

  • Manager of Patient Access

    2 months ago

    Miami, Florida, United States Nicklaus Children's Health System Full time

    Job Summary Develops, manages, and improves the access to care for Nicklaus Children's Pediatric Specialists. Collaborates with teams across NCHS to create and implement a process improvement plan for access to services and promotes visibility of access to care metrics across the practices to support improvement. Job Specific Duties Reviews and...

  • Patient Referral Specialist

    2 weeks ago

    Miami, Florida, United States Community Medical Group Full time

    Position OverviewSummary: The Referral Coordinator plays a crucial role in managing all incoming referrals for specialized medical services.Key Responsibilities:Coordinate and process patient referrals for specialty care.Ensure accuracy in obtaining and verifying patient registration data, including demographic and insurance details.Act as a liaison between...