Patient Representative

1 month ago

Miami, Florida, United States Nicklaus Children's Health System Full time

Job Summary

Champion of customer service and part of the hospitals problem solving team. Interact with patients, families, physicians, nurses and hospital staff as unbiased facilitators to resolve concerns/complaints/grievances.

Job Specific Duties

  • Acknowledges electronic communication and telephone messages within 24 hours of receipt; provides excellent internal and external customer service.
  • Communicates information regarding hospital services; presents and/or interprets policy and procedure information to patients and families.
  • Documents all interaction with patients on daily rounding logs; notates all patient complaints, grievances, or compliments in accordance with guidelines outlined in the MCH policy & procedure.
  • Follows up with appropriate staff to ensure all concerns and complaints are addressed in a timely fashion and follow up is done to ensure complaint closure.
  • Maintains objectivity and keeps lines of communication open between patients, families and hospital staff.
  • Maintains visibility to staff, offers support, models service behaviors & concerns towards the resolution process; works with staff in a supportive way in order to troubleshoot & resolve issues.
  • Makes daily rounds of assigned patient units and waiting areas; visits and greets every patient room in unit and meets with all new admissions.
  • Notates all patient/family concerns addressed in daily logs and documents all complaints within 24 hours in the complaint documentation system.
  • Notifies hospital staff, Directors, and Administration of problems or complaints as needed; reports unusual events regarding patient care issues on a timely basis to Risk Management.
  • Helps drive service excellence by acting as a customer service champion and reviewing their assigned unit's customer service target goals, priority questions, and sharing best practices with the staff.
  • Meets regularly with the unit's Director, participate in two service huddles and/or one department meeting a month in the unit and facilitate customer service support.
  • Review target goals, priority questions and share best practices with unit Director and staff.

  • Patient Registration Representative

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Patient Access department has an exciting opportunity for...

  • Patient Accounts Representative

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.Miami Transplant Institute has an exciting opportunity for a...

  • Patient Access Representative 1

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.***1,000 Sign On Bonus***The Patient Access department has an...

  • Patient Access Representative 1

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    The Bascom Palmer Eye Institute is looking for a Patient Access Representative 1 to join their team in Naples, Florida.Responsibilities: Register patients for clinical services Verify insurance benefits and collect payments Obtain necessary patient information Explain procedures and obtain signed forms Schedule appointments and handle patient records ...

  • Patient Representative

    1 month ago

    Miami, Florida, United States Nicklaus Children's Hospital Full time

    DescriptionJob SummaryChampion of customer service and part of the hospitals problem solving team. Interact with patients, families, physicians, nurses and hospital staff as unbiased facilitators to resolve concerns/complaints/grievances.Job Specific DutiesAcknowledges electronic communication and telephone messages within 24 hours of receipt; provides...

  • Patient Services Representative

    2 weeks ago

    Miami, Florida, United States MAXhealth Full time

    Job OverviewMaxHealth is seeking a dedicated and organized Front Office Coordinator to join our team. This full-time role involves managing patient check-in and check-out processes, collecting co-payments, scheduling appointments, answering phone inquiries, and delivering exceptional customer service.We value our employees and offer a competitive salary...

  • Standardized Patient

    3 months ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Medical Student Education has an exciting...

  • Patient Transporter

    4 weeks ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Bascom Palmer Eye Institute is currently seeking a full time...

  • Patient Navigator

    3 months ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of OBGYN has an exciting opportunity for a full-time...

  • Director, Patient Access

    3 weeks ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami UHealth/SoLé Mia opening June 2025, will...

  • Patient Experience Specialist Career Event

    4 weeks ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The department of Patient Experience is hosting a live career fair...

  • Customer Service Representative

    3 months ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The department of Patient Experience has an exciting opportunity...

  • Insurance Verification Representative

    3 weeks ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Central Business Office has an exciting...

  • Patient Care Support Specialist

    2 weeks ago

    Miami, Florida, United States Miami Beach Medical Group Full time

    Job OverviewThe Patient Services Representative is responsible for performing administrative tasks utilizing a solid understanding of medical vocabulary and clinical operations. This position is essential in delivering exceptional service to all patients and visitors at the medical facility.Key ResponsibilitiesEnhance Patient Experience: Ensure patients are...

  • Patient Experience Specialist 1

    3 months ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Patient Experience Specialist functions as a bridge between...

  • Supervisor, Patient Experience and Transport

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Patient Experience has an exciting opportunity...

  • Hospitality Representative

    4 days ago

    Miami, Florida, United States University of Miami Full time

    Job Summary:The University of Miami is seeking a per-diem Customer Service Representative to work on-site on the UHealth campus. This role is responsible for providing exceptional customer service and creating a positive experience for patients, families, and visitors.Key Responsibilities:Maintains patient confidentiality and privacy by accessing patient...

  • Sr. Patient Navigator

    4 weeks ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.Sr. Patient NavigatorThe University of Miami/UHealth Department of...

  • Sr. Insurance Verification Representative

    3 weeks ago

    Miami, Florida, United States UOMUOMUS Full time

    Senior Insurance Verification Representative at University of MiamiThe University of Miami is seeking a Senior Insurance Verification Representative to work at Soffer Clinical Research Center in Miami. The role involves verifying insurance eligibility and authorization for various insurance carriers. Some core job functions include:Verifying insurance...

  • Supervisor, Patient Access

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The department of Patient Access has an exciting opportunity for a...