Manager of Patient Access

2 months ago


Miami, Florida, United States Nicklaus Children's Health System Full time

Job Summary


Develops, manages, and improves the access to care for Nicklaus Children's Pediatric Specialists. Collaborates with teams across NCHS to create and implement a process improvement plan for access to services and promotes visibility of access to care metrics across the practices to support improvement.


Job Specific Duties

  • Reviews and revises current department policies and procedures as documented and reported, as well as, implement new policies to confirm with current practices when required, as observed and reported.
  • Responsible for creating clear structure for patient registration, scheduling, referral, authorization, and eligibility services.
  • Oversees and collaborate with division directors to support efficient placement and patient throughput across the continuum of care.
  • Create process flow to monitor and approve changes to templates.
  • Develops dashboards, reports, and reporting structure to promote visibility of access to care metrics.
  • Creates a process improvement plan that generate strategy and operational initiatives across each practice through collaborating with upper management to improve access to care.
  • Counsels practices on their access and opportunities to improve.
  • Creates, develops, and disseminates training tools for the staff.
  • Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally, and fostering positive relationships with both internal and external peers.
  • Ensures optimal access to care via entry points to NCHS-affiliated entities via partnership with practice administrators to optimize provider schedules, customer care center to optimize scheduling, and all other patient access functions.
  • Promotes communication across NCHS by conducting management and staff meetings with personnel and interaction with the staff in the clinical areas on a daily basis as observed or reported.
  • Understand and be able to speak to all aspects of Patient Access from technology, processes, and regulations.


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