Manager of Patient Access
2 months ago
Job Summary
Develops, manages, and improves the access to care for Nicklaus Children's Pediatric Specialists. Collaborates with teams across NCHS to create and implement a process improvement plan for access to services and promotes visibility of access to care metrics across the practices to support improvement.
Job Specific Duties
- Reviews and revises current department policies and procedures as documented and reported, as well as, implement new policies to confirm with current practices when required, as observed and reported.
- Responsible for creating clear structure for patient registration, scheduling, referral, authorization, and eligibility services.
- Oversees and collaborate with division directors to support efficient placement and patient throughput across the continuum of care.
- Create process flow to monitor and approve changes to templates.
- Develops dashboards, reports, and reporting structure to promote visibility of access to care metrics.
- Creates a process improvement plan that generate strategy and operational initiatives across each practice through collaborating with upper management to improve access to care.
- Counsels practices on their access and opportunities to improve.
- Creates, develops, and disseminates training tools for the staff.
- Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally, and fostering positive relationships with both internal and external peers.
- Ensures optimal access to care via entry points to NCHS-affiliated entities via partnership with practice administrators to optimize provider schedules, customer care center to optimize scheduling, and all other patient access functions.
- Promotes communication across NCHS by conducting management and staff meetings with personnel and interaction with the staff in the clinical areas on a daily basis as observed or reported.
- Understand and be able to speak to all aspects of Patient Access from technology, processes, and regulations.
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Manager of Patient Access
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