Inside Strategic Account Manager

3 weeks ago

Glen Allen, Virginia, United States Koalafi Full time

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.

Over 17,000 retailers rely on us to match their customers to a payment plan clearly and quickly, all while reflecting well on their brand. Their 2M+ customers love us because we provide a flexible way for them to make payments, and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we're transforming the financing experience and joining our team?


What You'll Do

Work directly with existing strategic accounts to ensure high satisfaction and business growth. Develop relationships high and wide within these small, medium, and large companies to establish trust and help them grow their business. Meet or exceed established sales goals and key performance indicators, launch strategic company initiatives, and provide ideas and customer feedback on how to improve the business in your territory. To perform this job successfully, a person must be able to perform each essential duty satisfactorily:

  • Hold yourself accountable for the success (adoption and growth) of our products within your assigned accounts by designing and implementing action plans to drive growth and customer satisfaction.
  • Develop and implement a plan or "playbook" for success and provide daily or weekly updates to the Sales Director.
  • Implement strategic sales plans or initiatives to achieve budgeted sales goals and meet company objectives within the strategic and national account space.
  • Act as the company's primary liaison with retail customers.
  • Deliver sales and training presentations remotely with the strategic accounts and National Accounts.
  • Connect with ~40 merchants a day, tailoring our sales message to increase account loyalty and leverage those relationships to increase share of merchant business and improve overall business results for our customers.
  • Leverage customer feedback, observations, and a variety of business reports/data to understand trends, and properly focus on highest priority merchants to meet goals.
  • Demonstrate urgency and tenacity to investigate and resolve customer problems and opportunities for growth.
  • Perform other duties and tasks as assigned by sales directors.

About You:

  • 3-5 years of sales experience, with prior experience in an industry where products are sold at retail in an assisted sale is preferred.
  • Prior experience successfully growing existing customer business.
  • Excellent communication and presentation know-how to effectively convey ideas and engage with customers.
  • Aptitude to establish and maintain strong relationships with customers & stakeholders.
  • Engaged listener with the knowledge of how to input feedback to improve customer experience.
  • Assess market trends, customer behavior, and sales data to inform strategies.
  • Creative solution-seeker & curiosity to address customer needs and overcome obstacles.

Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Who we are & what we value:

  • We focus on what's most important
  • We set clear expectations and deliver
  • We embrace challenges to reach our full potential
  • We ask, "How can this be better?"
  • We move fast together

Benefits:

At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:

  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement
  • Commuter assistance
  • Parental leave (maternal + paternal)
  • Inclusion and Associate Engagement Programs

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