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Lead Accounts Receivable Representative

2 months ago

Pittsburgh, Pennsylvania, United States Thermo Fisher Scientific Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment. They lead all aspects of problem solving and facilitate conversations with responsible parties. . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.

They would handle a portfolio size of accounts that total an upwards of $20M.

Key Responsibilities:

  • Communicate professionally, both written and verbal
  • Effectively handle a high volume of email communication and phone contact
  • Have a solid understanding of customer billing platforms that allow problem identification and solution
  • Proficiency in key Excel functions that will drive collection efficiencies for large customers
  • Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
  • Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
  • Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
  • Ability to react to and effectively handle changes in priorities based on business need
  • Formulate a course of action to consistently accomplish or outperform established goals
  • Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
  • Ability to work with minimal direction; following guidelines and company policy
  • Support development and implementation of on-boarding content for new team members
  • Use Practical Process Improvement techniques to identify and solution problem root cause
  • Mentor and support other team members


Minimum Requirements/Qualifications:

  • Bachelor's degree in a business field preferred.
  • Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
  • Goal oriented
  • Possesses a high degree of integrity
  • Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
  • Ability to work effectively with other team members in an open environment
  • Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
  • Travel may be required at times, up to 20%.

Non-Negotiable Hiring Criteria:

  • High School Diploma
  • 5+ years of experience in collections and/or business or an equivalent combination of education and experience.
  • Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
  • Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
  • Excellent written and verbal skills that allow effective communication via both phone and email
  • Operates with a high degree of integrity, works well in a team environment.

This position has not been approved for Relocation Assistance.