Director of Membership

1 month ago

Monkey Island, United States Shangri-La Resort Full time
JOB OVERVIEW: Directs all marketing of membership sales and follows through with actual sales and sales approval processes. Ensures accuracy of file systems and accounting procedures and coordinates new member introduction into the Club.

REPORTSTO: Director of Sales

ESSENTIAL JOB FUNCTIONS:

Assists in the development and strategic membership development program designed to increase total membership count and membership dues revenue.
Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales.
Develops and ensures proper maintenance of an accurate contact management system including call records, database and activity management.
Maintains membership records on all members.
Prepares monthly membership reports for facility manager and owners.
Assists in coordination of all club events to include invitations, mailings and other publicity.
Maintains and develops strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction.
Effectively communicates with management staff and associates to increase knowledge of membership goals, membership satisfaction, membership retention, and membership activities.
Networks with community partners including, but not limited to: Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders, and media contacts.
Prepares monthly newsletter for members from input given by each department.
Addresses complaints and assists in problems resolution.
Monitors business volume forecast and plans accordingly in areas of productivity, costs and other expenses.
Regular and reliable attendance.
REQUIRED SKILLS AND ABILITIES:

Education/Experience:

Associate's degree (AA) or equivalent from two-year college or technical school; or two years related experience; or equivalent combination of education and experience. Physical Demands: Frequently sits, talks, hears; uses hands. Regularly walks and stands. Occasionally reaches with hands and arms, stoops, kneels, crawls and crouches. Occasionally lifts up to 25 pounds. Environment/Noise: The noise level is moderate. Regularly exposed to outside weather conditions.PERFORMANCE STANDARDS:

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an "at will" associate.

Source: Hospitality Online

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